When I was choosing where to stay for our 5 nights stay in Barcelona, it was between this one and the Barcelo Sants as prices were similar for B&B and both offers free wi-fi in the room. We decided to go for the H10 after having previously stayed in one of their properties in Punta Cana and really enjoyed their service, now I wished we had gone to the Barcelo instead! The hotel is about 5 minutes walk from Estacio Sants, unlike previous reviewier, I didn't find the area dodgy, and having previously stayed in the city centre area, I would choose this location again next time in Barcelona. Check-in to the hotel was quick, we didn't get served cava on arrival, but I did see the bottle seating next to the check-in desk, maybe due to the time of our arrival (20:30) no one else was there to serve it!
The size of the room is adequate, there is a full size wardrobe with sliding mirror doors, a safe, mini bar and and a big lcd tv with plenty of european channels, including BBC1 and BBC2. You are given a code to access the wi-fi in your room, bearing in mind that you can only sign up one device with the code, not sure if they would give you another code for another device if asked.
Our problems with the hotel started after the second night, during the second night I've noticed while taking a shower that the shower hose was leaking water, so water pressure is not a strong as it could be, so the next morning reported to reception on our way out, came back at around 6:30pm and it wasn't fixed, so called down to reception again to report the problem. Two hours had gone by, no one came up to fix it, so decided to start getting ready to go out for dinner. Next morning, I grabbed the housekeeping maid to show her, didn't have to turn on the shower and she seems to know what I was on about, maybe she noticed it the day before whilst servicing our room, and she said she will report it to maintenance. Surprise, surprise...when we came back late afternoon after the whole day in the beach, again had not been fixed, not just that...no toilet rolls or shower gel replenished either. My husband decided to go down to reception to report it and the maintenance guy was standing there so the reception staff send him up together with my husband to have a look, he came back 5 minutes later to change the shower hose and was fixed within 5 minutes. One thing we never got were the toilet paper and the shower gel that the receptionist promised to bring up! Again, another 2 hours had gone by and still nothing, we decided to take shower with shampoo that we have brought ourselves and get on with the rest of the evening and ask the maid for toilet roll in the morning. The next morning, we saw the maid's trolley and no maid, so decided to grab what we needed from the trolley.
To summarise, shower gel and shampoo was never replenished during our 5 nights stay, toilet rolls only got replenished before our last night, reception and housekeeping staffs are just simply incompetent, the only bright side was breakfast each morning was delicious, love all the fresh different pastries each morning and contrary to other parts of the hotel, F&B staffs actually work really hard to replenish the food and clean tables so that guests don't have to wait long, so well done to them.
And just a little tip, if you are booking the room through a third party website and is giving you the option of continental or full breakfast for higher rate, choose the continental option as the hotel only serves one type of breakfast. Breakfast costs 10euros each if not booked with your room rate.
So, if you are only staying for a couple of nights you should be fine, anything over 2 nights do yourself a favour and book elsewhere!
- Official Description (provided by the hotel):
- The H10 Itaca is ideally situated in the heart of the Eixample neighbourhood, very close to Sants Station (AVE) and the Montjuïc exhibition centre. You´ll be impressed by the hotel´s recent refurbishment with modern and innovative touches to the front entrance, Front Desk and Lobby Bar. The hotel´s new features include a plunge pool on the revamped Chill-Out Terrace and the Itaca Restaurant, which offers select signature cuisine in the evenings ... more less
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- Also Known As:
- h10 Itaca Barcelona
- Hotel h10 Itaca
- H10 Itaca Hotel Barcelona, Catalonia