I booked a 'superior room' in this hotel via their own 'Catalonia' group website, which committed some standard facilites a little more than their normal double room. These included: bottle of water & oreo cookies free, tea and coffee making facilities apart from other services. On reaching the hotel there was no one to help with the bags as I got off the taxi in front of the hotel entrance, the reception lady took the entire payment right at the time of check in through my credit card. Asked me to wait fve minutes for the only single bell bot that they have. On reaching room the aircondition was not working, there was no water bottle nor cookies, nor any tea coffee making facilities. Repeatedly I had to call reception, there is no 'house keeping number to call' the 'room service' lady who answers your phone does not understnd english. After a long while a mechanic came who after some tinkering was able to start the airconditioning but said temperature control has gone bad and will not work. On knowing this as it would make the room too cold if the temperature thermostat does not work, I again asked the reception, which offered to change my room but to one which did not have the plaza view, as I had laready unpacked all my stuff, and as I had a conference to attend, I asked if I continue in this room will they get the thermostat repaired or replaced the next day, and they said yes they would do so positively the next day when i am out of the room. All these things wasted so much of my time that I just couldn't go for the conference on this day. Nothing was done about the temperature control the next day or even the day after, every night I am freezing to death till I wake up in the middle of the night to shut the aircondition off. The recption is again reminded but seems totally unconcerned. To my amazement the reception refused to agree to the fact that they had to provide tea coffee making tray in the room as is clearly mentioned on their booking website ( you can check: http://www.hoteles-catalonia.com/en/our_hotels/europa/spain/catalunya/barcelona/hotel_catalonia_barcelona_plaza/index.jsp?cmp=tcm:42-4948&seccion=habitaciones ). On repeated argument after a long time the man on the reception said, that yes it was mentioned on the website but it was wrong!!!! but still they will send the tea making tray and that they send the water and cookies after the client arrives. Well I took it to be settled. To my amazement the next day my room was cleaned but no water bottle or cookies were replaced. I asked the recption (they are the only ones who speak english) they said call room service and therafter a water bottle came, cookies were still no where to be seen. When I searched in the tea coffee tray there was no milk powder satchet or liquid, on calling room service again they brought milk in a milk dispenser!! (without cover). I was very surprised at the standard of service. In any case I could not keep that milk for long and so I decided to have tea without milk!!. Today is the third day I am at this hotel, today when I came back from the conference, to my utter surprise I find no water bottle or cookies replaced and the tea coffee tray gone!! On asking the recption says tea coffee facility was only for the first day (which is not true, their website says and we all know that tea coffee making facilities are not a 'welcome drink' but a continuous facility in the room for which we are paying superior room charges every day!). On the first night I reaqlised I had forgotten mthe electrical adapter for plugging in my laptop as the plug system here is different from my own country, I was asked to come down to reception, I waited for an hour at the recpetion without anybody helping and fianlly had to go and search for it outside, which I did with great difficulty as I dont speak spanish. I am amazed at how easily the hotel staff speaks whatever it likes, and is cheeky enough to dupe clients, is the management not concerned and just allowing all this to go on and on. I have emailed to their central office, but am quite shocked & surpirised with all this. Also note the minibar cupboard cover is broken and hangs, bathroom door gets stuck on the floor and doesn't open fully, wardrobe doors are stuck and are very difficult to move. This is not what one expects from a hotel where you pay so much!!!
- Official Description (provided by the hotel):
- This imposing hotel is situated in Plaza Espana, next to the Fira de Barcelona facilities and Montjuic. Guests can enjoy excellent connections with every means of public transport. It has its own parking facilities and offers ideal accommodation for business trips or short breaks. The panoramic terrace and most of the rooms have unbeatable views. The gardened marquee, which is located in the central courtyard, creates an ideal atmosphere for cocktails and dinner parties. We also offer you our 13 meeting rooms, where you can organise business meetings, conventions and family celebrations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Hotels.com, Priceline, Cheap Tickets, Agoda, TripOnline SA, Hotwire, Cancelon and HotelQuickly so you can book your Catalonia Barcelona Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Barcelona Plaza
- Catalonia Barcelona Plaza