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“Horrible service and staff” 1 of 5 bubbles
Review of Hotel Atlantis

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Hotel Atlantis
Ranked #174 of 518 Hotels in Barcelona
Certificate of Excellence
New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Horrible service and staff”
1 of 5 bubbles Reviewed July 16, 2013

This place advertises that it was rated "Very Good" on tripadvisor, well they are very wrong. The place itself is pretty standard, moderate rooms, breakfast in the morning, and in a good area - there is a lot around it. But the staff left a horrible taste in our mouths. The staff are rude, condescending, and will not help you if you have questions. Steer clear of the woman with dark curly hair at the front desk - she was the absolutely WORST. The cleaning staff leaves by 11/11:30am everyday, so make sure that you don't wake up late or your rooms will never get cleaned. The cleaning staff also doesn't knock - they just come right on into your room. Barcelona was wonderful but we ended up staying at our friends hotel most of the time because we hated this one so much. DO NOT STAY HERE.

  • Stayed July 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Erin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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603 reviews from our community

Traveler rating
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    72
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    10
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Pisa
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed July 15, 2013

I stayed at the Atlantis Hotel and I found it excellent! Very clean, cosy and central! You have everything at you fingertips: shops, metro, airport-bus, sightseeing bus, the famous Ramblas.
The breakfast is really rich and the price is not so high! Our room overlooked the congested street of Career de Pelai. Nevertheless, the windows were soundproof and it didn't affect our sleep. Absolutely recommended!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pinka_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
115 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed July 8, 2013

Our family of 4 had 2 rooms for 2 nights on the 4th floor. We asked for a quiet section of the hotel which involved facing the inside court (no light) but then we weren't spending much time in the room. The rooms were clean and beds comfortable. The rating reflects that the staff were friendly and helpful since the property itself is more on the average side.

We used the Aerobus from the airport and walked to the hotel with our luggage ( 1 per person plus pack sack). This was doable but bring a map to avoid turning in circles.

The breakfast was continental style but sufficient to start out the day. Overall, if you are here just for a night or two and don't need to spend much time in the room, you will have a clean, comfortable sleep.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Langroch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed July 5, 2013

Arrived at this hotel in the evening and the receptionist was nothing but rude and unhelpful when I asked for close places to buy a phone card and simple food items. When I arrived riots were also taking place up the street because of the current austerity program in Spain. The room (310) was unclean and upon opening the window was a rotten smell. I would instead recommend Casa de Marcelo for a personalized experience.

Room Tip: 310 has bad view with awful rotten smell outside window
See more room tips
  • Stayed June 2013, traveled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Kcw C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stirling
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed June 29, 2013

Visiting Barcelona for the first time, I tried to choose a hotel which was close to the main attractions but still bne in a fairly quiert location. The Hotel Atlantis fitted that bill. Just round the corner from la Rambla and close to Place Catalunya, the location was ideal. It was very noisy, however, on our first night due to the following day being a holiday. Fireworks and firecrackers were still going off at 3-30 in the morning.
As for the hotel itself, check in was o.k. We arrived early but were allowed to leave our cases while we went to have a look round before coming back at check in time.
Our room was on the 4th floor at the front of the hotel. The room was clean but small. There was a mini bar and the prices seemed reasonable though we only used the bottled water from it.
Tea and coffee making facilities but no proper tea and the cups were paper cups.
The hotel has a bar but it is only open from 6-30 to 10-30 in the evening but not at weekends or holidays. This meant, arriving on Sunday and Monday being a holiday, the bar wasn't open until Tuesday. However, we decided to have a drink after being out for dinner on Tuesday night. The bar was staffed by a woman who didn't speak English. The selection wasn't very extensive so I had a half bottle of wine and my wife had a Cointreau which we took up to our room.
Breakfast was typical continental with some cooked items - scrambled egg, bacon, mushrooms and potato in breadcrumbs. Breakfast is normally served from 7-30 to 10-00 but if you come down after 9 there is a good chance there will be no scrambled egg left.
At check out we were again able to leave our case until it was time to leave for the airport.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank StirlingMorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Havant, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed June 24, 2013

We stayed in the hotel on the 30th May 2013 for one night and I completely agree with the location comment made in other reviews. You literally walk for two minutes down the road and you are right at the top of Las Ramblas, near HardRock Café etc.

The Hotel Reception is small, but modern and had a secure place to store your luggage, the room is a little dated, the décor is old fashioned, but the room and bathroom was clean and bed comfy, which is the most important thing.

Breakfast was terrible - we ended up in a café round the corner, it was a little cold, dry and stale looking and there wasn't enough tables for guests - but, this was a small inconvenience, it wasn't a problem.

From my comparisons the difference between staying in this hotel and another on Las Ramblas was about £60 and for a two minute walk down the road, it is £60 more to spend in Barcelona! I would definitely recommend this hotel.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Sophie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed June 19, 2013

I spent three nights at this hotel in March 2013. Based on the older reviews on street noise, I initially asked for a room away from the street - big mistake. The room did not have a window and it was like a dark cave. I asked the front desk for another room with a window to the street and they obliged. It the right decision; it was great to witness the street activity and the noise was not a problem at all once I closed the window. The room was decent; it was not a Hilton, but I had no complaints on anything. Internet connection was fine. The walls between the rooms were a bit flimsy - I could clearly hear the loud moans and groans of a couple making love in the next room on two nights - other than that this is a reasonably good hotel; conveniently located with respect to subway and other tourist attractions. I would recommend it to others.

Room Tip: If you are a tourist in Barcelona, ask for a room with a window to the street.
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank R J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Atlantis

Property: Hotel Atlantis
Address: Carrer de Pelai 20, 08001 Barcelona, Spain
Location: Spain > Catalonia > Province of Barcelona > Barcelona > El Raval
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#123 Family Hotel in Barcelona
#152 Romantic Hotel in Barcelona
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Atlantis 3*
Number of rooms: 50
Official Description (provided by the hotel):
Located in the centre of the city; easily accessible to all places of interest; fully equipped rooms and a multilingual staff ... more   less 
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Also Known As:
Atlantis Hotel Barcelona
Hotel Atlantis Barcelona, Catalonia

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