Good location, close to Las Ramblas, shopping, restaurants, etc.
Rooms are on the small side and functional, without offering anything special (disappointing for an upscale product). Bedding is comfortable, albeit small. TV channel selection is mediocre and badly organized. Wi-Fi is quite pricey and terribly inconsistent (did not work correctly three nights out of four!!!). Staff seem incapable of fixing the issue, which is unacceptable for a paying service. Cleanliness of the room is very average, with some areas of the room (e.g. toilet phone, lamp shades, etc.) never cleaned. Returned one evening to the room, to find that the door to the room had not been closed properly by Housekeeping staff. We were relieved that nothing was missing...
Breakfast was also a disappointment with a poor selection and veeeeeeery unmotivated staff. The bar on the ground floor is not too bad.
Overall, a poor experience which is a far cry from other Renaissance hotels. It almost felt like staying in a hotel where there were no managers to supervise staff or walk the property to control cleanliness, etc.More
- Free Wifi