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“A great stay” 5 of 5 bubbles
Review of Crowne Plaza Barcelona - Fira Center

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Crowne Plaza Barcelona - Fira Center
Ranked #51 of 522 Hotels in Barcelona
Certificate of Excellence
GreenLeadersPlatinum level
HodHasharon Israel
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A great stay”
5 of 5 bubbles Reviewed June 7, 2014

Just back from a 4 day vacation in Barcelona. We chose Crowne Plaza Fira Center.
Here is my review:
Location- 5/5
a 5 minutes walk to Plaza Espana with its Shopping, restaurants, Metro station, Tourist Buses, and convention center. Direct bus link to Airport 5 minutes from Hotel ( on Paral-El) cost 2.15 per person ( save 30 Euro taxi ride)
Room (Deluxe room 6th floor)- was quiet, 3 elevators service with no waiting, room well eqipped, with an espresso machine, kettle, huge smart TV screen connected to internet. I even paired my IPAD to the TV, Ironing board, safe deposit box, full bar. 5/5
One remark- Sensor system lights go on automatically when I go to toilet at night and wakes up my partner.
WIFI- Fast free WiFi working smoothly. 5/5
Cleaning - Twice daily. 5/5
Reception- cooperative and pleasant. English language of some staff reqires improvement- 4/5
Business center near reception- at my disposal 5/5
In total- a great experience.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank EilonTal817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,060 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (140)
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English first
Toledo, Spain
Level Contributor
437 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
3 of 5 bubbles Reviewed June 3, 2014

As Royal Ambassador member I try to stay always in Hotels of these chain in Barcelona, however I wouldn´t say this is my favourite Hotel in Barcelona

Negative aspects:

1.- I didn´t get any VIP treatment as I arrived and I wasn´t offered any upgrade neither any explanation for availability for the upgrade

2.- The only newspaper I was offered was "El País". They didn´t get any other option and in my opinion they should have at least a couple of options (Not only the PRISA group newspaper)

3.- The breakfast needs a huge improvement. For a Crown Plaza you might expect something really better. No option for omelette or fried eggs and the scramble eggs were at the "hot plates" section had not only a very bad aspect but were not hot at all. No good options or varieties for hot meals and or pastrys

4.- Pillow options were for medium to big ones. They didn´t have soft ones

5.- Location Not in the best spot of the city.

The positive aspects

1.- Clean Hotel and the rooms were quiet

2.- Great option in the toilette soap, conditioner and shampoo (great smell and sensation)

3.- Free nexpresso coffe for Loyalty members

4.- Free WIFI conexion and fair speed

5.- They offer a gym around the corner for free since they are fixing the Hotel one

6.- Great coffe at the lobby bar

7.- Peplo in reception very nice and gentle

  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jos8Toledo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Barcelona - Fira Center, responded to this review, June 21, 2014
Dear Jos8Toledo,

Thank you for writing a very detailed review about your recent stay in Barcelona. We appreciate your comments about the hotel having clean and quiet rooms. It is nice to know that you also enjoyed the amenities of our hotel. It is regrettable that you were not satisfied with the breakfast options and level of service you received. As a valued IHG Rewards Club Royal Ambassador member, your feedback is much appreciated as this allows us to monitor and improve our service continually. We hope that on your next visit to our area you would give us another opportunity to provide the excellent accommodations you were expecting.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagstaff, Arizona
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed June 1, 2014

Stayed here over a year ago, back when it was the Fira Palace. Really liked the location...close to the harbor (we were going on a family cruise), also within walking distance of several restaurants, an artists village, and a large shopping plaza. Rooms and bathrooms were huge, especially by European standards. Great breakfast in the morning with lots of fresh fruits, baked goods, cured meats, etc (this may be different now since its owned by Crown Plaza). The only downside I could find to this place was that at the time, the rooms were a bit dated (brass fixtures, older carpeting)...but from the photos it looks like its been recently refurbished, so this is likely no longer an issue. If I am ever in Barcelona again, I would most definitely stay here a second time.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sunnyd_0807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Epsom, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 1, 2014

This was a city break stay for myself and my wife. It was a new hotel and we were initially apprehensive as there were very few reviews. I needn't have been, the hotel was great, very clean, of course new, all amenities you could ask for. We stayed in the executive suite and it was well worth the extra money. Drinks and snacks provided and the concierge service was impeccable. From start of the stay to the end of our break, they (especially the young blonde lady who could speak so many languages! - A credit to your company) could not have been more helpful. From the very warm welcome, to booking tickets, recommending hotel and advice of the surrounding area. The stay was a very pleasurable one, and would definitely recommend both a beautiful city and a wonderful hotel. Thank you

Room Tip: top floor if poss - great views of the city
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fuzzywuzzybear41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 28, 2014

We had this hotel booked for our recent trip to Barcelona however due to overbooking, they offered alternative accommodations. Being our first time in Spain and having done a lot of hotel research, we were really disappointed by the turn of events. To Crowne Plaza's credit, they treated us amazingly well and offered refreshments while they researched other hotel options. They ended up going above and beyond by relocating us to a more central area and providing breakfast. It's really made a lasting impression for us not only on the city but the hotel chain as well.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed May 28, 2014

We stayed at this hotel on my birthday at the beginning of May. We were caravaning in the area and had decided to pre book a night away in the city. Unfortunately our reservation had not come through from the company we booked with and although there was what seemed to be a lengthy check in, the hotel was able to check us in the same room type we had chosen on line.
The room was very comfortable and clean. Super bathroom with robes, separate toilet area and separate shower area as well as a bath.
I had chosen the hotel because of its vicinity to the magic / musical fountains which were well worth the visit in the evening. It was lovely just to be able to stroll back to the hotel rather than have to trek back to a more central one.
Breakfast was good with plenty of choice, both hot and cold. I did not dare ask if the champagne on ice was an extra!?
Staff very attentive. Were able to provide a plug adapter when asked.
We even asked for a second large cup (the hotel only provide one large cup and one expresso size) and this was delivered within 10 minutes of asking.
I would stay again if returning.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LesleyYOrk2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed May 27, 2014

Attended a conference here in April and passed a lovely few days. It's location to FNAC allowed a 5minute stroll to the museum, Montjuic and the Olympic Village.
The hotel was lovely. Rooms were very impressive but I just go the feeling it was more corporate. I was an early arrival and they accommodated my request for a high floor, were quick on check in and just generally very helpful. There were always plenty of staff available for assistance and as large meetings go they ran it very well. The food was fantastic and service excellent. I loved the style, the food and location and would highly recommend it.

Room Tip: Ask for high floor. Only views are over roof tops.
See more room tips
  • Stayed April 2014, traveled on business
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank _Ais_06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Barcelona - Fira Center, responded to this review, June 14, 2014
Dear _Ais_0,

Thank you for writing a review about our property. We strive to give great and impressive service to all of our guests and it makes us happy to read that we have exceeded your expectations. We appreciate your compliments regarding our hotel being lovely, having impressive rooms, fantastic food, and providing excellent service. We always do our best to achieve superior guest satisfaction and we are delighted that you experienced this during your stay. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful comments and kind words of praise.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Barcelona - Fira Center

Property: Crowne Plaza Barcelona - Fira Center
Address: Avenida de Rius I Taulet, 1-3, 08004 Barcelona, Spain (Formerly Fira Palace Barcelona)
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Montjuic
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Barcelona
#14 Business Hotel in Barcelona
#22 Romantic Hotel in Barcelona
#27 Family Hotel in Barcelona
#45 Luxury Hotel in Barcelona
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Barcelona - Fira Center 4.5*
Number of rooms: 276
Reservation Options:
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Also Known As:
Fira Palace Barcelona Hotel Barcelona
Fira Palace Hotel Barcelona
Barcelona Fira Palace
Crowne Plaza Barcelona - Fira Center Catalonia

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