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“Everything was ok until I checked out”
Review of Hilton Barcelona

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Hilton Barcelona
Ranked #171 of 514 Hotels in Barcelona
Certificate of Excellence
GreenLeadersGold level
Kuala Lumpur
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Everything was ok until I checked out”
Reviewed November 19, 2013

My husband and I stayed here for 4 nights. Everything was good. The staff speaks and understands English well. But on the day we checked out I saw the bill and noticed minibar charges. I told him we didnt' take anything from the minibar. He needed sometime to delete and recalculate the bill. Since my husband used his credit card during check in, I would need his credit card to settle the bill during check out. I went up to the hotel room to pack and my husband settled the bill. He overlooked that we were charged double on the 5th of November. We arrived on the 5th so we were charged on the 5th BUT there was also a charge of Euro180 of "NO SHOW CHARGE".
I have emailed and called Hilton but no one has gotten back to me about it. The email that I received recently was a generic email that says that they aren't able to waive the amount charged and that someone has gotten back to me. But NO ONE has called or emailed me regarding this matter. I'm really upset and unhappy about this. I even attached the hotel bill statement.

I'm unhappy with Hilton's service. I expected better from a known chain of hotel like Hilton.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aifusatiluj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBcn, Manager at Hilton Barcelona, responded to this review, November 22, 2013
Dear valued guest,

Like you, I am a huge fan of Trip advisor and I use it a lot for my own travels. I appreciate constructive comment therefore allow me to clarify your 2 points that caused disappointment.

Mini-Bar charges: All our mini bars are a well-known automated system called Bartech and information stickers in 5 languages in the mini bar are pro-actively informing our guests that any item that would be pulled up few seconds, will be charged automatically in your bill. There is a place dedicated for storage for personal product as we know that travellers might need space for a couple of items. The automatic system choice allows us not to enter in the room if it is not needed and respect our guest privacy.
When told that you did not use it, it was kindly remove and I apologise if the rebate took too long for your expectations.

No show charge: I will comment the no-show invoice separately to you directly as it does not give any added value to other fellow travellers.

Alain Martzolff
Director of operations
guest@hiltonbarcelona.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Houston, Texas
Level Contributor
4 reviews
3 hotel reviews
Reviewed November 13, 2013

I first learned of this hotel during a company paid travel to Barcelona. The checkin and checkout service is SLOW. But then I'm not sure if that's just the laid-back culture there. Staff speaks perfect English and I had no troubles communicating with anyone. Except when I specifically asked for my green salad not to have salmon, when it was delivered to my room, it still had 4 pieces of raw salmon :) Not a big deal as I am not a vegetarian so I just moved the fish at the side of the plate. But the fact that I specifically asked for it not to be there, just kind of bothers me a bit.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Miss_Dinah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 11, 2013

Always great to stay at this hotel. Maria Sorolla (on reception) is always so helpful and nothing is ever too much trouble. This hotel is in a Great location for going to see any Barcelona FC home games (10 min walk to the ground).

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank jamesmM1292OU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
102 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed November 10, 2013

We stayed at the Hilton Barcelona for 6 days and were very pleased with it. Service at the front desk was always prompt and courteous. We were able to check in at 9 AM when we arrived from NY. The rooms were decent sized -- bigger than your typical European hotel -- and modern. We had no problems with the wifi. We had an executive floor so we were also able to enjoy the free breakfast and happy hour at the end of the day. As mentioned in other reviews, this hotel is in the business district and roughly a 1/2 hour combined walk/metro ride to the tourist area of Plaza Catalunya which did mean that we took a cab or metro each day but we enjoyed being in a quieter area and also chose the hotel to be near the chabad for the sabbath. The hotel was also a 15 minute walk from the hop on/hop off bus and near several shopping centers and parks. The taxi stand in front and the helpful bellmen were another plus. We would certainly stay there again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flo220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
138 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 7, 2013

The location of the hotel is not bad for access to the train station and metro but it is a bit of a hitke to the city centre, Clearly this is a business hotel and they struggle a bit with tourists. When I was asking about directions to the Hilton Madrid they did not mention that my train ticket would take me from the main station in Madrid on to the airport and the hotel shuttle, Their answer to all transit questions was "take a cab" which is alright when your funds are unlimited. The breakfast was brilliant. Wait until you hit diamond status to stay here if you are a Hilton member because gold status won't get you into the concierge lounge, Service at the front desk was uneven in quality and almost always short handed. Not up to snuff for a top tier chain. Too many power on lights in the room.

Room Tip: ask for a mediterranean view
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  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ralph w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 6, 2013

Hotel staff were very good; made us feel welcome after a 2 week cruise. Lots of stores and restaurants in the area to choose from. Directions for the Metro and bus were helpful; we were going to Park Guell for the morning. Check in and Check out were speedy. We really appreciated the taxi stand right out the front door which made transportation to the airport easy.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Doug G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBcn, Manager at Hilton Barcelona, responded to this review, November 7, 2013
Dear guest,

Your feedback and 5* rating gives warm to our heart as we are happy that our love for hospitality has been shared and noticed.
Best regards,
Alain Martzolff - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 6, 2013

The hotel is very nice and the location is wonderful. This was our second stay at the Hilton Barcelona and will definitely stay there again. One word of advice, don't get it confused with the Hilton Mar on Diagonal since that one is very far from everything you want to see in Barcelona. Even after having stayed at the Hilton Barcelona once already I got confused booking online and booked the other one instead and they charged me for one night's stay even though it was only 4:45 p.m. when we got the mistake figured out.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank HappyBostotraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBcn, Manager at Hilton Barcelona, responded to this review, November 7, 2013
Dear recent and loyal visitor,

I am sorry that there was a confusion with our sister hotel called Hilton Diagonal Mar.
We are called Hilton Barcelona as we were the 1st Hilton one to open in the city and we are indeed located in the upper Diagonal avenue. in the zone of "Les Corts".
We hope seeing you soon for more Barcelona adventures.
Kind regards,
Alain Martzolff - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Barcelona

Property: Hilton Barcelona
Address: Avenida Diagonal 589-591, 08014 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Les Corts
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Green Hotel in Barcelona
#61 Business Hotel in Barcelona
#93 Romantic Hotel in Barcelona
#120 Luxury Hotel in Barcelona
#139 Family Hotel in Barcelona
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Barcelona 4.5*
Number of rooms: 290
Official Description (provided by the hotel):
Easy access to the most fabulous jewels and architectural treasures of the city. Dive into our neighborhood, a full cultural array, from art to luxury shopping and the Camp Nou, home to FC Barcelona Soccer Team. Whether here on business, for a meeting or taking a leisurely break, enjoy a wealth of premium amenities, warm hospitality and its location. Just 15 minutes from Barcelona International Airport and from Sants Central Train Station in five. Walk for just five minutes to reach the Maria Cristina underground station or take a bus from in front of the hotel. Both options provide easy access to explore the many attractions of Barcelona and the city centre. Wake up in a stylish and contemporary guest room, featuring high speed internet access and city views. Take care of business at the desk, or listen music with the new iHome player. Upgrade to an Executive room and enjoy all of amenities found in our standard guest rooms, together with exclusive access to the Executive Lounge, offering complimentary continental breakfast and evening drinks. Savour a taste of Catalonia, choosing from a tempting menu inspired by the culinary traditions of Barcelona at the Restaurant Mosaic or meet with friends over cocktails and tapas at The Vibe Bar & Restaurant. ... more   less 
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Also Known As:
Hilton Barcelona Hotel Barcelona
Hilton International Barcelona
Barcelona Hilton International
Hilton Barcelona Catalonia

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