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“Good location, pleasant atmosphere”

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Silken Gran Hotel Havana
Ranked #145 of 521 Hotels in Barcelona
Certificate of Excellence
Zichron Yaakov, Israel
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Good location, pleasant atmosphere”
5 of 5 bubbles Reviewed May 17, 2014 via mobile

Quite, probably lately renovated (rooms are highly maintained), very welcome receptionists, and a surprisingly good breakfast. I would definitely recommend this hotel for anyone looking for a good location, conditions and price (reasonable) on Barcelona.

Stayed May 2014, traveled with friends
Helpful?
Thank dorono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena G, Director de Relaciones con Clientes at Silken Gran Hotel Havana, responded to this review, June 5, 2014
Dear Mr. Dorono, We are very pleased you enjoyed your stay with us at Gran Havana. We strive to make your stay as enjoyable as possible and look forward to your stay in the future. With new renovations and services, we aspire to surpass an average hotel experience and create exceptional memories for all residents. We hope to see you again in our hotel during your next trip to Barcelona.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,275 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (183)
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London, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed May 14, 2014

We stayed at the Silken Gran hotel last weekend while in Barcelona for the Formula 1. While the hotel looks and feels nice, there were some really unacceptable instances of poor management and customer service. First, the bar staff were unengaged and rude. Secondly, our hotel room had the air-conditioning stuck on high heat for 2 nights (it was fixed for our third and final night). Finally, when we asked to fill in the customer feedback form on the final day, we watched while the restaurant manager, who handed me the form and collected it, read a review and screwed it up and binned it right in front of us and other guests. I notified this incident to management who apologised but this is clearly a slap in the face to guest who left feedback. Why bother to ask in the first place if you are going to dismiss it so publicly.
The place did have some good aspects, the breakfast buffet was impressive and the location is very central but really this does not make up for the mentioned failings.

Pros:
Good location in central Barcelona
Well stocked breakfast buffet

Cons:
Poor customer service and attitude
Rooms air-conditioning was unreliable and took too long to fix
Customer feedback was publicly dismissed and joked about in view of other guests

Room Tip: Beware, the rooms on the lower levels can be noisy as there is a taxi rank outside the hotel where t...
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicholas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena G, Director de Relaciones con Clientes at Silken Gran Hotel Havana, responded to this review, May 21, 2014
Dear Mr Nicholas S,
From the general management of Silken Gran Hotel Havana we would like to thank you for information regarding your experience in our Hotel and we would like to express our concern about the bad practice from one person of our restaurant staff, that we absolutely reject and that will have the necessary consequences for the department involved.
Thanks to the comments of our guests we are able to know our opportunities to improve our service, and that is the reason why it is very important for us the surveys we give to our guests at check out, as well as all comments we receive from Tripadvisor and other web sites . All these comments are properly processed and treated at internal management meetings in order to reach a continuous improvement.
We hope next time you come to Barcelona you should come to meet the General Manager or myself and see the improvements made in this matter thanks to your suggestions.
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hemel hempstead
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed May 13, 2014

Stayed here on business and was upgraded to a suite. I found it a little drab and had I paid the full amount I would have been disappointed. However the hotel is clean and reception was welcoming. I believe the hotel was full which was why I was upgraded. Breakfast was ok and for a very short stay all was acceptable.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruby Wax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena G, Director de Relaciones con Clientes at Silken Gran Hotel Havana, responded to this review, June 27, 2014
Dear Mrs Wax,
We hope your business in Barcelona was successful as well as relaxing. We are constantly taking the advice of our customers and renovating to make experiences like yours as exceptional as possible. Thank you for choosing our Gran Hotel Havana for your short business trip to Barcelona. We hope to see you for future business or pleasure trips to Barcelona.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Slough, United Kingdom
Level Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed May 12, 2014

My wife & I had a planned romantic city break, my first time. After a very shakey start, whereby our room had been double booked and us staying in the hotel over the street things surpassed all our expectations.
We were offered a huge suite by way of compensation, could have put the family in it.
The manager was extremely apologetic and his whole team overstretched themselves to ensure we were well looked after in all ways.
Rooms very clean and well appointed. The pool and bar on the roof were great, with service and a varied tapas menu.
We were offered a complimentary dinner as a way of part apology re room mess up but have to say the restaurant menu seemed quite basic , with the plethora of restaurants and bars in the city it seemed a shame to stay in , so we gave it a miss.
Would stay again

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sean A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena G, Director de Relaciones con Clientes at Silken Gran Hotel Havana, responded to this review, June 5, 2014
Again, we apologize for the primary inconvenience and are pleased that we could accomodate the rest of your stay. We strive to provide the best service and care to ensure our residents an unforgettable experience. We look forward to your stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 10, 2014

I love this hotel. The rooms are great. The staff is very friendly. Their is a small pool on the top of the hotel which is wonderful. There is a small bar in the lobby which is very nice. The hotel goes perfectly with Barcelona.

California travelers.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tayknoxville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena G, Director de Relaciones con Clientes at Silken Gran Hotel Havana, responded to this review, May 19, 2014
Dear Host,

Thank you for sharing your experience with the Tripadvisor Community travellers. We are very pleased to know that our facilities and services were as you expected. We will continue working everyday to reach the total comfort of our guests.
We hope you will visit us again next time you come to Barcelona.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
De Meern, The Netherlands
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed May 6, 2014 via mobile

It is a beautiful modern hotel, with a small swimming pool on the rooftop! The rooms are big and very clean, everything is taken care of, separate towels to take with you to the swimming pool, poolnacht serves good tapas. Hotel,is near metrostations and the rambla.

Stayed May 2014, traveled with family
Helpful?
1 Thank Jolanda71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena G, Director de Relaciones con Clientes at Silken Gran Hotel Havana, responded to this review, May 19, 2014
Dear Jolanda71,

We appreciate your kind review about your stay in our Hotel and we're very glad to know that you enjoyed our new facilities at the rooftop aswell as the romos and our central location downtown Barcelona. Hope to see you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed May 3, 2014 via mobile

Hotel overbooked so they had to juggle with the rooms as recompensation got a free menu in the restaurant (wasn't worth it. Very greasy food even had to pay the water).
In the room the tv remote control was missing, although we asked for one we never got it. When we called a second time after dinner the reception didn't pick up the phone. So we slept on the bedsofa in the room of my parents(quite unconfortable). 3rd floor way too loud to sleep (noise from street).
Next two nights on 6th floor. Room was ok. On the 'cleaned' toiled a stain was visible. Noise of the street wasn't a problem animore, but this time the noise of the rooftopbar (open until 24:00) was anoying.

Helpful?
1 Thank Halloraul
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Helena G, Director de Relaciones con Clientes at Silken Gran Hotel Havana, responded to this review, May 19, 2014
Dear Guest,

We deeply apologize for the discomfort you had during your stay with us. I have checked with the reception desk manager and he explained that we had a failure in the booking system and we had problems with the type of rooms you booked. We explained the problem , offering the chance to share the suite room with a free meal for one night and upgrade to terrace rooms the rest of the stay and after showing you the suite proposed you agreed to change. We regret to know that you did not enjoyed the menu served in our Restaurant and the suite room in the first night. As agreed, the rest of your stay you were allocated in terrace rooms on the top floor.
Thanks to the comments of our clients, we always do our best to improve our service and we are working about the noise from the bar, in order to find a sollution for future guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Silken Gran Hotel Havana

Property: Silken Gran Hotel Havana
Address: Gran Via Corts Catalanes 647, 08010 Barcelona, Spain
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#95 Business Hotel in Barcelona
#106 Luxury Hotel in Barcelona
#134 Family Hotel in Barcelona
#176 Romantic Hotel in Barcelona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Silken Gran Hotel Havana 4*
Number of rooms: 145
Official Description (provided by the hotel):
Gran Hotel Havana Barcelona is a four star hotel of great categroy that has been extended and rehabilited as a luxury hotel in 1991, also, completely redecorated in 2009. Its located in the L. Fradera house, a historic building of 1872, in Gran Vía de les Corts Catalanes nº 647, right in the centre of Barcelona city, only a step away from the most emblematic buildings of Gaudí: the “Sagrada Familia”, the “casa Batlló”, “La Pedrera”, and also, right next to the mythical “Ramblas” and “Barrio Gótico”.Silken Gran Hotel Havana Barcelona, offers you one of the best places to stay in Barcelona center where the combination of vanguardism and tradition exists. Historic Building of the 19th century that has the 21st century interiorism.Silken Gran Hotel Havana Barcelona, has a panoramic terrace with an exterior swimming pool, solarium and sauna, right in the center of Barcelona. ... more   less 
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Also Known As:
Silken Gran Barcelona
Silken Gran Hotel Havana Barcelona, Catalonia

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