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“Nice 5-day stay”

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Silken Gran Hotel Havana
Ranked #153 of 512 Hotels in Barcelona
Certificate of Excellence
Stockholm, Sweden
Level 5 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice 5-day stay”
Reviewed September 21, 2012

Room was clean and pleasant. Very spacious. Wished though they charged me cheaper for one person instead of the same rate for 2 persons. I knew this when I booked too so it's not a surprise.

Comfortable bed and pillows and air-con works well which I could control myself.

Nice pool!

Nice bathtub to unwind after long shopping hours. Bring your own bath salt!

Everything you need in a hotel room, fridge, kettle, full-length mirrors (2), tv, radio, hair-dryer, beach towels.

Wifi was no problem. Of all my 5 days only once or twice I had problem connecting for a while.Otherwise it worked very well. Ask for 3 days connection if you are staying longer, instead of 24 hrs.

Yes I could hear the traffic outside as expected but I used ear plugs so it was not a problem.

11th sep was Catalonia National Day and I didn't know that. I wished hotel had informed the guests so we could plan our day.

Hotel restaurant was also nice! Or visit the nearby Bruc33Tapas (real nice!) which is open all day!

Otherwise a pleasant stay! ^_^

  • Stayed September 2012, traveled solo
    • Value
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Helpful?
2 Thank NekooChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGT12, Director de Relaciones con Clientes at Silken Gran Hotel Havana, responded to this review, December 31, 2012
Dear client,
Thank you very much for choosing our hotel for your last stay in the city of Barcelona. Your comments about our location, service and quality are the best reward and incentive to continue to make our guests' stay an unforgettable experience.
Hope to see you back in a near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (189)
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English first
Sydney, Australia
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 20, 2012

We enjoyed this hotel and would happily recommend it. English is spoken by all the service staff. Free wifi for 24 hours for browsing. Good breakfast available for 14-18 euros if not included in room price and you dont feel like walking for cheaper. Easy walk to Barcelona centre where there are shops, food and nightlife. Taxi stand at front door(under 35 euros to airport)

Hop on, off bus recommended - ask for seniors rate.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank bchbch01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGT12, Director de Relaciones con Clientes at Silken Gran Hotel Havana, responded to this review, October 2, 2012
Dear customer,
Thank you for your enthusiasm upon your stay at the Gran Havana. We are glad to hear your stay was enjoyable.
We hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bordeaux
Level 4 Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 16, 2012

A very nice four star hotel in a great location about five minutes' walk from the Plaza Catalunya in Barcelona. All of the staff we met were really friendly, nice and helpful - particularly the wait staff at breakfast each morning. Great choice on offer for the breakfast buffet (including cava, to get the day off to a great start!). Only (small) complaint we had was on the first night of our stay when we couldn't adjust the air con ... the room was really hot, so I called down to reception. A handyman did come to our room but he couldn't do anything and said that the temperature was controlled centrally by a computer. Also, it would be good if coffee was provided with the kettle in the room (only tea was provided). Pool area is not huge but I guess we didn't travel to Barcelona to sit by the pool ... and we had a lovely glass of wine at the poolside bar on our last evening, watching the city go by below!

  • Stayed September 2012, traveled with friends
    • Value
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    • Sleep Quality
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Helpful?
2 Thank SineadDublinIreland7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
silken10, Director de Relaciones con Clientes at Silken Gran Hotel Havana, responded to this review, September 19, 2012
Dear Guest,

At Gran Hotel Havana we are happy to hear that you have enjoyed our rooms and that our staff was great. Thank you for your comments and feedback, they are appreciated to make your next stay better.
Report response as inappropriate
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Canterbury, United Kingdom
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 15, 2012 via mobile

Really smart hotel centrally situated. Very helpful staff. Pool on terrace was incredible. Barcelona is a city with personality and there is so much to explore within walking distance. Highly recommended.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacksta22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGT12, Director de Relaciones con Clientes at Silken Gran Hotel Havana, responded to this review, October 2, 2012
Dear Customer,
Thank you for taking the time to write this excellent review and assessment of your stay in our hotel. We are pleased that all our staff has contributed to make your visit to Barcelona was pleasant.
We hope to see you soon.
Greetings from Barcelona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 14, 2012

We stayed at the Gran Silken for 3 nights. We have visited Barcelona before, but chose this hotel as it had a great location and we could around rather than get the metro.

Big comfortable beds, very polite staff, cleaning every day all day and fresh towels/linen as often as you want. The hotel is a little big overpriced, but I would recommend it.

  • Stayed February 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank monicazc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 9, 2012

Having stayed at the Hotel Praktik Rambla the preceding nights, I came to this hotel with some expectations. Alas, the Silken Gran Hotel Havana paled in comparison across many elements. The only good attribute that I am able to report is the wonderfully helpful service that was provided by a lovely young lady (Mariana?) at the desk.

The primary issue with the Silken Gran Hotel Havanan is the disconnect between the promise and the execution. The photos and the amenities (such as pillow menu and the rooftop pool terrace) all set an expectation which is let down by the actual experience. Much of the hotel (aside from the refurbished rooms) are dated and poorly maintained with an off-putting odor that was prevalent throughout our shortened stay. Although it offered free wifi, the system which required logging on each time and allowing access only to the web (no email), was inconvenient and frustrating.

Although it is only a few blocks away from the main shopping areas, there are no immediate dining or convenience shopping options immediately close by. Ultimately, although the Silken provides attractive room rates, regrettably it was not enough to entice us to stay for the full duration.

  • Stayed August 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank jazk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
silken10, Director de Relaciones con Clientes at Silken Gran Hotel Havana, responded to this review, September 19, 2012
Dear Sir.

Thank you for your comments that are really helpful to improve our service to future clienst and We are very sorry if we did not reach your expectations .Regarding your complaints, we are very sorry if you were not satisfied with the list of 4 varieties of pillows located in the room directory, and with the pool facilities in our roof top.
Regarding the strange smell in your room, we are very sorry for that, as we'
re not aware of it, but we would be more than happy to change your room into other floor if you would ask in reception. About WIFI service, for security reasons it is necessary to log again every time you use this service.

,
Report response as inappropriate
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mashhad
Level 5 Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed September 7, 2012

The location of the hotel is very good, about 10 minute walk to catalunya square and La Rambla.
The rooms are very large and comfortable. Staff of reception was very kind and helpful. We had some books inside our room about Gaudi, spanish painting and artists.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amhashemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
silken10, Director de Relaciones con Clientes at Silken Gran Hotel Havana, responded to this review, September 19, 2012
Dear guest,

At Gran Hotel Havana we are glad to hear that your overall stay was great. We hopeto see you back very soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silken Gran Hotel Havana

Property: Silken Gran Hotel Havana
Address: Gran Via Corts Catalanes 647, 08010 Barcelona, Spain
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#95 Business Hotel in Barcelona
#112 Luxury Hotel in Barcelona
#134 Family Hotel in Barcelona
#176 Romantic Hotel in Barcelona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Silken Gran Hotel Havana 4*
Number of rooms: 145
Official Description (provided by the hotel):
Gran Hotel Havana Barcelona is a four star hotel of great categroy that has been extended and rehabilited as a luxury hotel in 1991, also, completely redecorated in 2009. Its located in the L. Fradera house, a historic building of 1872, in Gran Vía de les Corts Catalanes nº 647, right in the centre of Barcelona city, only a step away from the most emblematic buildings of Gaudí: the “Sagrada Familia”, the “casa Batlló”, “La Pedrera”, and also, right next to the mythical “Ramblas” and “Barrio Gótico”.Silken Gran Hotel Havana Barcelona, offers you one of the best places to stay in Barcelona center where the combination of vanguardism and tradition exists. Historic Building of the 19th century that has the 21st century interiorism.Silken Gran Hotel Havana Barcelona, has a panoramic terrace with an exterior swimming pool, solarium and sauna, right in the center of Barcelona. ... more   less 
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Also Known As:
Silken Gran Barcelona
Silken Gran Hotel Havana Barcelona, Catalonia

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