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Hotel Derby
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Reviews (742)
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Reviewed April 22, 2013

Unfortunatelly Derby 4* didn't meet my expectations. In the room was cold without possibility to get warmer and very noisy. I have choose those one because on the other corner of the street you can find Grand Derby which is very fine, but Derby 4* is rather a mistake

  • Stayed: April 2013, traveled as a couple
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    • Location
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1  Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Gerente at Hotel Derby, responded to this reviewResponded April 25, 2013

Dear Paul,

Thank you for taking time to write this review, we really appreciate all the comments.

First of all we would like to apologize for the inconveniences caused during your stay and to have failed to meet with your expectations.

I again thank you for your feedback and allowing us to continually improve our service.We are really sorry that your stay with us was not as pleasant as you expected but we would really appreciate if you could give us a second chance to accommodate you and to change your mind about our service and the hotel itself.

Regards

Remei Gomez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2013

We stayed here for eight nights and overall have a very satisfying experience with the hotel and its staff. First of all, the staff including the receptionists and maids are all very nice and friendly. They let us check in early and were very willing to provide any information we asked for. On the last day when we were checking out and leaving for other cities, we found that the luggage storage at airport could cost us a ton since we were planning to storage our big luggage for six days. We decided to try our luck to ask if the hotel is willing to hold our luggage after we checked out then allow us to come back to pick up six days later. Surprisingly, without any hassles they just generously offered us this big favor. Very appreciate of that!

The hotel is located in a very nice residential and we feel safe walking back at late nights. Take the main road and make a turn hotel is right in front of you. The room is well kept, might appears a bit dated but it's comfortable and clean. Big window letting daylight in. The lighting in the bathroom could be improved though, it's very dimming. Be prepared to hear all the noises from the streets. There are a couple of bars downstairs and I heard people talking loudly and the noises of garbage lifting literally every midnight, which can be a bit annoying. But it's Barcelona, the most lively city in the world and we visit it for that! So just melt yourself into the city's way and you will be fine. (earplugs would be a practical solution here!)

As to the traffic, we found that bus would be a better choice over metro in most cases. Bus stop is just a minute walk on the major roads near the hotel while metro is 10-15 walk and mostly requires transfer. There are buses that take you to the ramblas , park guell and the Sants station without the hassle of transfer. Ask the front desk for the bus route, they are always very helpful:). There is also a very decent cafe nearby on Josep, we went there for breakfast everyday, they have the best pastry and good coffee. A supermarket and a small fruit store on Josep as well.

A very wonderful stay overall. I'm taking away one star because of the dimming bathroom and slow Wifi. The hotel changes the password everyday, which kind of causes some inconvenience to the guests as well.

  • Stayed: April 2013, traveled as a couple
    • Value
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3  Thank chaokuo l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director General at Hotel Derby, responded to this reviewResponded April 25, 2013

Dear Guest,

We are pleased to be your choice during your stay in Barcelona.
Thank your for your nice review and I am very pleased that you enjoyed your stay with us. I am especially pleased that you found the staff and service to be of a high level as we work very hard to ensure we deliver the best service possible.
Please note that the wifi code access is now available online, we still improving this service and now you can get your own password from your computer and use the same code during your stay.
We hope to see you soon at the Derby hotel.

Regards

Remei Gomez
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2013

This was a nice hotel to stay when i was in barcelon at beginning of april 2013. The staff were very helpful and were able to supply info on local places to visit and how to get there. Only thing was for 4star hotel no facilities for making tea/coffee in the room and noisy when the rubbish lifters came at 2am. Enjoyable place to stay.

  • Stayed: April 2013, traveled as a couple
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1  Thank Bhagwant202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director General at Hotel Derby, responded to this reviewResponded April 25, 2013

Dear Guest,

Thank you for sharing your views of your recent stay at The Derby Hotel, we value your feedback and I am pleased that you enjoyed your stay

I am sorry, but we do not provide coffee/tea facilities on the rooms but we do have room service 24 hours with a large variety of food and drinks that can be bring it up to the room at any time requested.

Your comments are forwarded to all the staff as it is very rewarding to know that our work is appreciated.

We are looking forward to welcoming you back on your next stay in Barcelona.

Regards,

Remei Gomez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2013

I would certainly recommend this hotel - though not central, it has great bus services to both centre and outskirts of city. It is also in a quiet location and so great for a good night's sleep! Can't think of anything to criticise at all and the staff were all very helpful and pleasant.

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Easytobook.com
3  Thank Anna L T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director General at Hotel Derby, responded to this reviewResponded April 25, 2013

Dearest Anna,

It is a pleasure to learn that you enjoyed your stay with us and I thank you for taking time to review the Derby Hotel.

Thanks again for the good comments about the staff and We hope that we can welcome you back again in the future.

Regards

Remei Gomez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2013

We stayed here for 2 nights in April, and were really pleased with the hotel. The lovely receptionist was really friendly and helpful. I emailed ahead to let them know we would be arriving 2 hours earlier than check in time, and this was no problem. We were offered an upgrade to a suite with a massive terrace at a really reasonable price (15 euros extra a night instead of 40 euros extra per night), and when I mentioned that the trip was organised as a surprise for my partners birthday, we received a complimentary bottle of wine in our room that evening!

We didn't eat at the hotel so unable to comment.

Rooms were clean and well presented, and the cleaners did a great job having the rooms ready for our return each evening.

Great location, a 10-15 min walk to the Barcelona Sants station, and that is only a 20 min RENFE journey to the airport - so great for city break weekends where every minute counts! Really close to the nearest metros too, so don't let the non central location put you off. We did a lot of walking, we even walked to the FC Barcelona Camp Nou from the hotel - about 30 mins. Bakeries in the area, for breakfast on the go if you don't want to eat at the hotel.

Have already recommended to a friend, and would go back :-)

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank SuzanneM931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director General at Hotel Derby, responded to this reviewResponded April 25, 2013

Dearest Suzanne,

Thank you very much for this high praise, We love to read that another guest was pleased with there stay at the Derby
It really is very rewarding to receive such feedback and makes all our hard work worth while.

Thanks your your 5 star rating!!!!
Your comments will be shared with all the team and I do hope that we can welcome you back again in the future.

Regards

Remei Gomez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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