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“"Exactly as advertised - Julia Travel worked well for us"”
Review of Julia Travel

Julia Travel
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Barcelona Airport Private Arrival Transfer
Ranked #266 of 624 Tours in Barcelona
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Owner description: Julia Travel is a Spanish company with more than 80 years of experience dedicated to incoming tourism in Spain and deals both with the tourism industry and directly with tourists. We offer half/one day tours in Barcelona and surroundings on our confortable buses and always with a bilingual guide who provides all information and more to fully enjoy the trip!
Reviewed January 2, 2014

We did the 1/2 day Montserrat tour from Barcelona. Finding the Julia Travel office was not an issue. Group was gathered on time and everything proceeded on schedule. We enjoyed the tour and our time at Montserrat. The time spent at Montserrat was a bit rushed - not sure if we could have taken the funicular to the top & waited in the line to see the Black Virgin - likely we would have run out of time.

1  Thank Joan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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in 41 reviews
"cog wheel"
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in 18 reviews
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in 6 reviews
"boys choir"
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478 - 482 of 685 reviews

Reviewed December 14, 2013

Incredibly rude service, and unwilling to assist. Skip it. We booked online, and though we were supposed to present our online voucher here to print, they originally told us we were out of luck without the printed copy. We had to beg for them to print it for us. We were the only customers in the place, and it was as easy sending them an email to print.

4  Thank ALGES1141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

We did the Freixenet Cava Wine Tour and Sitges in October 2013. The tour of the winery was very good. The tour was actually done by an employee of the winery, not by the Julia Travel guide. The size of the wine cellar was amazing and the sample was very good.
After leaving the winery we went by bus to Sitges. After doing a short tour of Sitges we had free time to eat and/or shop. The guide told us to meet at 2:00 PM just out of the city. We were instructed that the bus would not wait because there were folks on our tour that head to be back by 3:00 to make their next tour.
Everyone met at the location before 2:00, but there was no bus. The guide informed us that the bus had broken down and there would be another bus to take us back to Julia Travel in twenty minutes. One hour later we were still waiting for the bus. The guide did the best she could to avoid us during this time, leaving us all in the dark as to what was going on. Finally, a bus arrived at 3:30 to take all of us back to Julia Travel.
I know that buses breakdown occasionally(things do happen), but the manner in which Julia Travel reacted to this was very poor. From the guide not keeping us informed(if she was informed) to the way we were treated when we returned to Julia Travel was unsatisfactory. Julia Travel offered a discount on a future tour after some discussion with all of us. Unfortunately, most of us were leaving Barcelona the next day or other plans had been made. Folks who had booked afternoon tours that they could not make were told to ask for a credit from the booking agent.
I would not use or recommend this company. We booked several other tours throughout Spain and Italy that were very good. This was the only tour company that we had a negative experience.

1  Thank travelpappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2013

We purchased our tickets while on the "Hop on Hop off" bus tour, which is a must! in Barcelona.

We heard of the "La Sagrada Familia" tour while on the bus and purchased our tickets for Thursday 14 3PM tour.

We were blessed having Ana Mayoral as our tour guide!

We arrived at Julia Travel's agency at 3:00 PM promptly and we had no problems finding the address. We used our iPhone to locate the address, plus we got the correct directions from the staff on the bus... so we didn't have any issues getting there.

We checked in with one of the staff whom was validating the tickets. Once this was done, they asked us to await across the street, right in front of the part, which faces the basilica.

There was approximately 46 people in total and it was divided in two groups. The tour guides where fluent in both Spanish and English, and our guide, Ana Mayoral, translated perfectly both languages (I'm bilingual).

We started our walk towards the basilica from the agency at around 3:15 PM. We arrived the 'group tour' entrance where she provided us with the tickets to get in, then, they provided head sets which would allow us to hear her clearly... this is the best part! because no matter how far you were, you could hear her clearly.

Ana, took her time in describing in detail the significance of all of the sides of the structure, the history behind the basilica, responded to questions on the building materials used, historical dates and visits of well know, capacity questions, architects involved in building this fascinating and beautiful basilica and much more. She was very patient answering all questions presented, was always very professional and friendly, patient with those whom stranded away and new how to manage the large group.

Our tour ended approximately at 5:05 PM and it was overwhelming, so much to see! We then had free time to take photos and visit the gift shop.

Overall, we were very happy with the service Ms. Mayoral provided via Julia Travel agency.

1  Thank Tania O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 17, 2013

We spent 2 weeks in Spain and had excellent tours as we traveled from Madrid to Cordoba, Sevilla, Jerez and Granada. When we reached Barcelona we enjoyed the Barcelona Turisme tour of Gothic Barcelona and our tour of Montserrat and Oller de Mas Winery was fun and interesting.

Unfortunately, our final tour, Sagrada Familia - Jump the Queue, booked with Julia Travel, was dreadful.First, it was difficult to find the office, even using the printed directions that came with our tickets; many other tourists complained of the same problem, in fact, many people were walking up and down streets and the square looking for the office.

Once at the office, we were ignored. There were several employees standing around doing nothing and one who was sitting at her desk, slowly working her way through the long line of tourists. Twenty-five minutes after the published start of the tour, Julia employees were still unsure who and how many would conduct the tour! Once this was finally determined, the guides took off toward the church, with everyone trying unsuccessfully to keep up with them. By the time the large group reached Sagrada Familia, there were only 45 minutes left before it closed!

Instead of the 2 hour tour that was advertised, we had 45 minutes at this amazing structure! Not even close to the amount of time that was needed. What a disappointment! And we were charged approximately $40 each! What a rip off!

I have read similar complaints about Julia Travel and have seen the company's responses, so I fully expect them to have excuses for this too.

3  Thank Waterfallz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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