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“Great service and atmosphere on the roof terrace” 4 of 5 bubbles
Review of Hotel Claris

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Hotel Claris
Ranked #63 of 522 Hotels in Barcelona
Certificate of Excellence
london
Level Contributor
106 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great service and atmosphere on the roof terrace”
4 of 5 bubbles Reviewed August 24, 2013

The location of this hotel makes it a very good choice for a long weekend in Barcelona. The public areas are most definitely 5 star however the rooms and breakfast were more like 3/4 star. The roof terrace is amazing, the pool is small but perfect when it is not too busy. The staff are very helpful and have good recommendations for good restaurants nearby. However the rooms are very small and have no tea/coffee facilities in the room (this may be a continental thing), breakfast has a good selection of cold food but not much hot food, over the 3 days we were there the selection didn't change. We didn't eat in the restaurant but the roof terrace bar had well priced cocktails and wine.

Room Tip: Ask for a room not on the street side but in the internal atrium, even with the shutters the traffic...
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  • Stayed August 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kiwichick73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jlfernandez, Director General at Hotel Claris, responded to this review, October 28, 2013
Distinguished client,
First of all I want to thank you for your feedback as it is really important for us to receive it.
We take good note of your comments and for sure they will help us to improve.
Please contact me in your next visit, I'll be more than pleased to welcome you again at the Claris.
Sincerely yours,
José Luis Fernández
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,718 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (220)
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English first
Nassau City, New Providence, The Bahamas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 21, 2013

I really enjoy my stay. This hotel is well located and the staff is always helpful. The size of the room is small but very clean. The breakfast buffet is average. Always the same selection during the entire week. The staff is helpful. The pool is nice, however, there is not enough shaded area around it and not enough long chair for all the guests to enjoy it... Our room was located on the street side. We did have some difficulty sleeping because of the noise. Overall, we would recommend it.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Julie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jlfernandez, Director General at Hotel Claris, responded to this review, October 25, 2013
Dear Guest,
We want to thank you for your kind words and we feel really happy to receive your feedback, since it is really important for us to know that you have enjoyed your trip and had a lovely stay with us!.
Sincerely yours,
José Luis Fernández
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guam
Level Contributor
147 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed August 20, 2013

We stayed at the Claris Hotel in April 2013. We were warmly greeted by reception and ushered into a junior suite. The elevator is small so if you have more than 2 luggage you might be making two trips because we had to haul our luggage ourselves. The hotel is stylish with clean lines. We had a spacious room with a small closet. The bed was comfortable with good sheets. The bathroom is small with no door for privacy. There isn't much if any counter space for toiletries. The bathroom floor gets quite wet when the shower is used. The tub with water jets is relaxing but drains very slowly.

Hotel staff was helpful when we had questions or asked for directions. We had breakfast the three days we were there. Breakfast is nothing special. It is limited but adequate. The wait staff (all of them) were unfriendly and not eager to serve. You had to ask them to refill water or coffee and they took so long to do so always with a frown. They appeared to dislike their job and showed it. Every morning it seemed the staff had an issue with the head server or one another. Some of them wouldn't hide their disenchantment with some customers. Although they were speaking in Spanish, it was obvious, even to me, when they were talking negatively about customers who clearly didn't speak Spanish. Eating breakfast there was unpleasant. We found it was better for us to leave quickly and go buy coffee than to trouble the disgruntled wait staff for more coffee. The restaurant employees clearly need training in customer service. Managing employees does not mean being a dictator it means bringing out the best of those under you. Clearly the restaurant manager is not doing that.

We ordered room service our last night and that was decent. Hotel is in a good location and not crowded with foot traffic. Hotel is better than average but less than very good. Could use some minor tweaks to make it better.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Defenders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jlfernandez, Director General at Hotel Claris, responded to this review, October 28, 2013
Dear Guest,
Thank you very much for your comments.
Let me inform you that, following your words about the restaurant service, we have revised and improved this point.
Thank you very much for helping us.
My best regards,
José Luis Fernández
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 18, 2013

We had a large, beautiful room with a tiny window. The air conditioning worked well, so the window was not a big problem. The staff were helpful (except for a dinner recommendation to a very touristy restaurant in the Olympic Port area). Breakfast buffet was very good and the hotel's location was excellent. The rooftop bar had a great view of the city. The Egyptian artifacts displayed in the lobby are certainly a unique touch!

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jlfernandez, Director General at Hotel Claris, responded to this review, October 28, 2013
Dear Guest,
Thank you very much for your kind review.
We are pleased that you enjoyed your stay with us and I hope to see you again.
Do not hesitate to contact me directly in case you want to come back to the Claris Hotel.
Best regards,
José Luis Fernández
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed August 16, 2013 via mobile

6 night stay at The Claris.
Great location , in my opinion the best part of Barcelona . Close to bus and metro stations . 2 minutes to Passage de Gracia , the Bond Street of Barcelona . About 10 minutes walk to Platia De Catalunya and Las Ramblas.
The hotel occupies an impressive building with a beautiful facade . There are friendly doormen at the entrance who offer advice on hotel and surrounding areas if asked and to help with luggage . The reception staff were a bit hit and miss . Some great some not so . The lobby is spotless and impressively designed . Rooms kept very clean too but I must admit ours did have a slight musty smell . The shower was hopeless though . Not powerful at all but still managed to soak the entire bathroom floor . I loved the Egyptian theme in the entire hotel , design and use of water on the concourse . The staff at breakfast were excellent . I would stay here again if the rate was favourable

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Loppsof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jlfernandez, Director General at Hotel Claris, responded to this review, October 15, 2013
Distinguished guest,
Thank you very much for your feedback and for your nice review about the great location of the hotel and the beautiful facade .
On the other hand, we take good note of your comments that will help us to improve in some details.
We look forward to welcome you again at the Claris in the near future.
Best regards,

MªRosa Castillo
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shelton, Connecticut
Level Contributor
155 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed August 15, 2013

The location of this hotel is just wonderful. We walked just about everywhere we went for dinner, and for anything farther, there are nearby metro stops. The staff was very friendly and accommodating. We were given a complimentary drink up at the rooftop bar on our arrival, where we also relaxed for a bit and took some nice photos overlooking the city. Our room was nice, on the 6th floor. The rooms are decorated with a decor of old artifacts, as I believe that the hotel owner is also the owner of the Egyptian antiquities museum less than a block away. You get complimentary passes to the museum with your room keys at check in. The room was very nice, clean and modern looking. We found the decor rather interesting and different. As some others have stated here, it's a matter of taste. The hotel wi-fi was I would say decent at best but we found it satisfactory to use our smartphones to help research our travel and dining plans, etc. There is a small variety store just down from the main entrance opposite side of street where you can get huge bottle of water and other supplies for all your walking around the city for extremely cheap. We did not eat any meals in the hotel so I can't share any experience with that. There is a nice cafe right across the street called Josephine that we used for breakfast and some other nice eateries very nearby. The only thing that I can really say about it that was bothersome was that the hallways outside the rooms are hardwood floors (at least on 6th) so if a woman in high heels walks by while you're trying to sleep, you could hear it resonate through the hall right into the room from the elevator all the way til their room. This didn't really bother me and in my opinion is just a minor nitpick. If that's all I can really say about the negatives then I think we're doing ok! They also have computers down in the lobby area to use and can also print out boarding passes or other items if needed. Funny thing, they keep the giant main glass doors so sparkling clean, I almost walked right into it thinking it was open the first time we returned from walking around. After that I would slowly approach with my hand out to make sure I didn't bash my face into it and end up on some embarrassing internet fail video. You'll see when you get there. I think it speaks to the care they take to keep everything looking sharp and clean though. Overall this was a very nice stay and we would definitely not hesitate to stay there again if we ever end up there again. I can definitely recommend it.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank StingrayJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jlfernandez, Director General at Hotel Claris, responded to this review, October 15, 2013
Dear Guest,

Thank you very much for sharing your review with us.
We feel really good to know that you enjoyed the city and the Hotel facilities and service and we would like to recommend to visit our lovely restaurant (located in the roof top terrace) in your next visit, for sure you will also enjoy it!

Sincerely,

MªRosa Castillo
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brigg, United Kingdom
Level Contributor
144 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed August 15, 2013

My wife and I stayed for four nights from 2 to 6 August this year. The staff were very attentive and pleasant. They were helpful without being intrusive. The hotel has a roof top restaurant, bar and pool. We had some cava at the bar one evening. The pool is small and like most pools, seemed to attract the same people all the time. The hotel is beautifully air conditioned as was the room we stayed in which was small (but we expected this) and clean. The Sony Brava tv had an excellent picture but is 'off-set' in the room and a little odd in it's placement. We had a view of the internal quad of the city block and as a result experienced no traffic noise. Breakfast offered a good cold choice and was self-service but one had to request toast.
Good points - location - two blocks form Goya houses, wide range of shops and restaurants and in walking distance of La Rambla and the Segrada Familia. Friendly staff, clean rooms.
Points to improve - greater range of cooked items at breakfast, ensure bills are made out correctly (we were being charged for breakfast each day despite it being included in the package - it was rectified when I produced my booking invoice).

Room Tip: Request room on upper floor away from elevators and overlooking the back of the city block to escape...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WilliamWrawby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jlfernandez, Director General at Hotel Claris, responded to this review, August 28, 2013
Dear Guest,
First of all I want to thank you for sharing with us your feedback and we celebrate that you enjoyed your stay at the Claris Hotel.
On the other hand we take very good note of your comments in order to improve with the small details you mention and we look forward to welcoming you here in the near future.
Sincerely yours,
MªRosa Castillo
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Claris

Property: Hotel Claris
Address: Pau Claris, 150, 08009 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#51 Business Hotel in Barcelona
#52 Luxury Hotel in Barcelona
#57 Romantic Hotel in Barcelona
#82 Family Hotel in Barcelona
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Claris 5*
Number of rooms: 124
Official Description (provided by the hotel):
This hotel in the centre of Barcelona is ideal for a few days of relaxation or work. Boasting comfort and high-quality service, the hotel enjoys the best location for discovering Barcelona and taking advantage of all the tourist and leisure activities the city has to offer ... more   less 
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Also Known As:
Hotel Claris Barcelona, Catalonia

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