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“Great location, friendly staff but poor wi fi”

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Eric Vokel Boutique Apartments - BCN Suites
Ranked #27 of 721 Specialty Lodging in Barcelona
Certificate of Excellence
Hong Kong
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location, friendly staff but poor wi fi”
Reviewed June 23, 2013

We booked for a two bedroom, two bathroom apartment at higher floor but was only given a one bedroom apartment on check in. The mistake was quickly rectified on the second day, which we appreciated. However, it will be better if customers request are attended correctly at check in. Other than that, the apartment is lovely. Staff is friendly. The comments I would like to make is: (1) a shower mat is useful as the shower floor is very slippery; (2) shower drainage can be improved; and (3) wi fi connection is weak which is very inconvenient as we made a lot of tourist booking online. One last point, it is considerate to arrange a nearby cafe to provide simple breakfast. we enjoy our stay and will certainly recommend it to our friends visiting Barcelona.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - BCN Suites, responded to this review, July 18, 2013
Dear Guest,

First of all I would like to thank you for having chosen Eric Vokel Bcn Suiets while your stay in Barcelona.

I am glad that you had a great experience with us and that you liked the apartment itself.
Rceeption staff is always happy to help our guests.

On the other hand, I am terrible sorry that you found some problems due to the wifi in the apartments, this is not acceptable and we will work very hard to avoid this issue again.

We are looking forward to welcoming you in the near future.

With best regards from Barcelona.
Elena Lubián.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
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Logrono, Spain
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 20, 2013

I recently stayed at BCN Suites for two nights in a group of three adults and three young children. The apartment was well-furnished (save for some extra toilet paper rolls and a kitchen roll, which for the price should be included), modern and comfortable. The location was great for reaching main tourist attractions, yet quiet for a good night's sleep. Breakfast is served at a bar around the corner. We were treated well by the friendly barman, and enjoyed a quick juice and croissant before heading out to see the sights each morning. I really liked the apartment and the morning front desk clerk was extremely polite and helpful. However, the cleanliness was really lacking. I understood that no cleaning would be provided during our stay, but the state of the cleanliness upon entering the apartment left a lot to be desired for the price that is charged. I think the company ought to look into this as the cleaning clearly isn't being supervised. The refrigerator and tiles in the kitchen and bathroom needed to be wiped down, the towel bin under the bathroom sink hadn´t been wiped down. It appeared as though the floors weren't completely swept, and the towels needed bleaching or replacement. Also, there was a hint of a strange smell that I assumed came from mildew or the air conditioning unit. It sounds picky, but this is such a great apartment, great location and great staff, yet it really needs an upgrade with housekeeping. That said, we did enjoy our stay here.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lpkspain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - BCN Suites, responded to this review, July 18, 2013
Dear Guest,

First of all I would like to thank you for having chosen Eric Vokel Bcn Suiets while your stay in Barcelona.

I am glad that you had a great experience with us and that you liked the apartment itself.
Rceeption staff is always happy to help our guests.

On the other hand, I am terrible sorry that you found some problems due to smell in the apartments, this is not acceptable and we will work very hard to avoid this issue.

We are looking forward to welcoming you in the near future.

With best regards from Barcelona.
Elena Lubián.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Espoo
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 19, 2013

Having stayed in Barcelona multiple times before we were very positively surprised with the quality of the two bedroom suite we got. Very nicely furnished rooms. This is excellent for business or holiday stay, especially if you need to accomodate for more than two people. The staff were very helpful and clearly wanted to help us with our issues and questions. We also liked the quite location with easy access to metro.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - BCN Suites, responded to this review, July 18, 2013
Dear guest,

Thank you for taking the time to write such a wonderful review about our poperty.

I am glad that you had a very pleasant stay and that you liked the apartments.

Reception staff is always willing to help, It is always awesome to have guests like you in Eric Vokel.

Maybe next visit is Madrid?

Have a lovely day!

Looking forward welcoming you again.

With best regards.
Elena Lubián.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 11, 2013

These apartments were perfect for our family of 4 (kids aged 4 and 8). When we arrived around noon our apartment wasn't quite ready, but the reception staff were helpful and welcoming, sotring our luggage and suggseting where we could go to pass half an hour with the kids. We had a 2 bed apartment on the second floor at the back, which had a good sized modern living / dining / kitchen area, and 2 separate bedrooms each with an en-suite shower room. Fixtures and fittings were modern, clean and of a high standard.

It's set in a very quiet street away from the hustle and bustle, but less than 5 minutes walk to the Sagrada Familia (which has a good play area just outside) and 2 metro stations. Taxis were easily hailed, our way of travelling around the city, with only 5-10 minutes drives (7-8 EUR) to the main tourist attractions.

There is a small convenience store just on the corner which we used to get milk etc, and many bars and cafes nearby - all the ones we sampled were so welcoming to the children. Overall, highly recommened and I wouldn't hesitiate to stay here again if returning to Barcelona.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marrowina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - BCN Suites, responded to this review, July 18, 2013
Dear guest,

Thank you for taking the time to write such a wonderful review about our.

I am glad that you had a very pleasant stay and that you liked the apartments.

It is always awesome to have guests like you in Eric Vokel.

Looking forward welcoming you again.

With best regards.
Elena Lubián.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 1, 2013

Eric Vokel BCN provided an excellent base for our first visit to Barcelona. The staff are incredibly helpful - upon arrival the kiosk check-in did not work, however the phone next to it connected us to Alex who resolved the issue straight away.

The apartment (2 bedrooms + 2 bathrooms) for the 4 of us was very spacious and well clean. Personally I think it may be abit tight for 6 people. However it has all the expected amenities and more, such as shutters to keep the light out at night!

The only small issues i'd mention are that the wifi does not work at certain hours as all the apartments may be attempting to use it, however the 24 hour free Internet at reception can be used instead. Also, there is no floor length mirror in the apartment which would be welcomed.

The free breakfast at the cafe around the corner is very good too. The service everyday was excellent, and the waiter managed to remember our order each day!

Overall, excellent apartment and brilliant value for money. Highly recommended and we would stay again at this one, or any other Eric Vokel apartment.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hussain0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - BCN Suites, responded to this review, July 18, 2013
Dear guest,

Thank you for taking the time to write such a wonderful review about our.

I am glad that you had a very pleasant stay and that you liked the apartments.

It is always awesome to have guests like you in Eric Vokel.

Looking forward welcoming you again.

With best regards.
Elena Lubián.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 30, 2013

Nicely renovated apartments in a convenient location. They were clean enough and the reception staff were lovely.

In fact, I would probably have given this hotel 4 or 5 stars were it not for two things. Firstly, sound insulation is non existent. The only place I have ever stayed where I knew more about the people in the rooms around me was my university halls of residence. Secondly, I knew about the sound issues before I booked which is why I booked the Eric vokel Industria Suites rather than this hotel, only to be contacted by email 48 hours before arrival (when we were already on holiday but luckily in a hotel with wi fi) to be told that there were plumbing problems at industria which they would not solve in 48 hours so we were being moved. A quick read of their reviews show you that they either have some fairly substantial and recurrent plumbing and air conditioning issues with all of their hotels or they are simply booking people in to their hotels to fill as many rooms as possible and then distributing them around their various locations at the last minute. Whichever is the case, the result is the same, which is that you cannot be sure which hotel you will get! If you don't care which of their three hotels you stay at and if you are a deep sleeper that is uninhibited by the thought that if you can hear everything that the woman upstairs is getting up to then she can probably hear you too, then every other aspect of these apartments is fantastic. If not, then I'd probably go somewhere else!!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sevm73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - BCN Suites, responded to this review, June 5, 2013
Dear guest.

Thank you for taking the time to write this review on Tripadvisor.

First of all I would like to apologize for any inconvenience that the change of direction may caused you.

The building itself is an old construction and we are working very hard to avoid any problems but unfortunately during your stay, We experienced a plumbing problem that couldnt be fixed at the moment.

Please, accept our sinceres apologies.

With bets regards.
Elena Lubián
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
2 reviews
Reviewed May 28, 2013

The 5 guys of us decided to stay at this location and it was perfect, there were only some minor drawbacks. Location: good, very close to Sagrada Familia and the next Metro station, also located in a quiet street. Guest service: awesome, before arriving there I asked sth via e-mail, got an answer within minutes, you can check in even very late, very friendly staff. Rooms: perfect, stylish with everything you need, spacious, good quality, safe, dishwasher, oven, microwave, fridge, tv, hairdrier... What was not so cool, there were single long hair in the bed, on the floor in the bathroom and so on...could have been better, but all in all still very clean. And the breakfast in a cafe nearby contained a coffee, a plain croissant and juice...not really enough.

Room Tip: We had the 5person bedroom with balcony, two doublebeds in two bedrooms, one sleeping couch.
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex80997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - BCN Suites, responded to this review, June 5, 2013
Dear Alex,

First of all I would like to thank you for having chosen Eric Vokel Bcn Suiets while your stay in Barcelona.

I am glad that you had a great experience with us and that you liked the apartment itself.
Rceeption staff is always happy to help our guests.

On the other hand, I am terrible sorry that you found some hairs in the toilet and also in the bes, this is not acceptable and we will work very hard to avoid this issue.

We are looking forward to welcoming you in the near future.

With best regards from Barcelona.
Elena Lubián.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eric Vokel Boutique Apartments - BCN Suites

Property: Eric Vokel Boutique Apartments - BCN Suites
Address: Grassot 4, 08025 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #27 of 721 Specialty Lodging in Barcelona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eric Vokel Boutique Apartments - BCN Suites 4*
Official Description (provided by the hotel):
Eric Vokel was born in Copenhagen. Architecture and design are his life. He regularly works with major Nordic design studios and during one of his trips stopped off in Barcelona: he was captivated by its architecture, culture and Mediterranean colour. Such was the impact the city had on him that he decided to stay and carry out his latest project: Eric Vokel Boutique Apartments. Each of the apartments has been personally designed and decorated by Eric in a style that is a unique mix of functionality and the beauty of Nordic design with all the creativity and spontaneity of Mediterranean design. ... more   less 
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Also Known As:
Eric Vokel Boutique Apartments - Bcn Hotel Barcelona
Eric Vokel Boutique Apartments - BCN Suites Barcelona, Catalonia

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