I stayed at the Mimic hotel on a business trip when attending the Mobile World Congress. I had reserved my room (and my colleagues) through the MWC Website with a deposit payment. The remaining amount was to be settled at the end of our stay.
When I checked out I settled my bill and did not immediately see the over charging of 315.34 Euros due to the way that the deposits were charged and the variable dates of bookings of different rooms I had booked for my team.
On my return to the UK I noticed the oversight and contacted the Mimic Hotel to make them aware of the overcharge by telephone call, followed by email. Initially they didn't responded to email and I had to chase them by phone and email again.
Eventually they responded admitting the overcharge but saying that they were having problems refunding it directly to my credit card and asked for Bank details to conduct a transfer. I gave them the details of the company as I had already been reimbursed all my expenses and so needed it to go directly to the company account. After a number of reminders by email and phone, it has been over 2 months of requesting a refund for a overcharge that they have agreed was their fault but they still have not made the payment and continue to either delay responses to emails or reply with excuses when i phone them directly.
I have now reported them to the credit card company.
Please be aware of this company, their lack of professional services is costly.
- Official Description (provided by the hotel):
- The Hotel Acta Mimic is a centrally located 3 * hotel in Barcelona, located in Ciutat Vella, in the building that housed the old Teatro Colon. It is an innovative design hotel, where it unifies the living room and the bathroom area in one space, avoiding the division of the room in classic compartments. ... more less
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- Also Known As:
- Acta Mimic Hotel Barcelona, Catalonia