I took my partner to Barcelona for his birthday and was told if I wanted a romantic meal with a view to go to this restaurant. I emailed to book 2 months before our trip and followed up my email 4 times to confirm our booking, that we could have the taster menu and that it was my partner special birthday meal so could they put a candle or sparkler on the desert. I did get 1 reply saying it was OK and they would do so. I paid 30euros for a taxi there (the views were the best bit!). On arrival a girl told us to go and sit outside the restaurant and somebody would be with us. 20 minutes later we had to walk into the restaurant and get somebodies attention. Nobody had even told them we were there. The hotel was lovely but had no atmosphere and was very cold. We were shown our seats and the mayhem started. We had 3 waiters in 3 minutes come over to give us a menu, all of them in different languages. They could not find an English one. Nobody introduced themselves or asked us if we wanted a drink! When we finally got the menu there was no taster menu and when I asked for one, he looked at me gone out and said he wasn't sure where it was. I then explained I had book 2 months ago and informed them in advance this is what we wanted! We then got the taster menu. The food was nice but not outstanding and it cost me £200. We were extremely rushed, we hadn't finished eating one course before the next was there, then to top it off at the end they bought a cake and candle out to the table next to us who look bewildered but accepted it! I was disgusted! I didn't even complain because nobody there seemed to have any authority or care. Then another 35euros taxi home! I was so upset that my 'surprise meal' was so terrible. The restaurant was dead and it was absolutely freezing. I had to eat with my coat on! I would not recommend this nor would I ever re-visit. It really let the hotel down.
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