I stayed here with a friend for a long weekend 14 -17 September. Unfortunately our room was not cleaned when we arrived, and it looked as though there were a few issues around the front desk so we were moved to a sister hotel for the first night. This was pretty unsatisfactory as we had arrived very late on Friday night and had planned our trip on pretty much heading out straight away. It took a while to move (the taxi the hotel called pretended he did not know the way!) and the room were given in the sister hotel was not what we had booked (executive) but in fairness we were not charged. The desk attendant at the other hotel was very apologetic and helpful and gave great advice on a local tapas restaurant which we ended up going to and to sister restaurant beside placa de catalunia on 2 of the other nights. We were moved back to the pau mate on Saturday morning. I had expressed my dissatisfaction and said I wanted to speak to the manager but I was surprised that this was not done when we were moved back.
In any event all of the staff in pau mate were very friendly and we didn't let the set back with the room mess up detract from our weekend. The hotel is in a fantasic location, on Fontella just beside the airport bus stop on place de catalunia. The rooms are nice, small perhaps but cleaned each day and beds made and fresh towels. There is a fridge in the room and you can buy beers etc from downstairs at the desk. Breakfast was very adequate and the coffee machine in the breakfast area made a decent coffee. Only thing was the beautiful terrace does not open after breakfast. I am not sure why this is because it is very nice and would be cool to hang out there and have an afternoon drink.
All in all while unhappy I was never spoken to by the manager this is very nice little hotel, in a great location with excellent and friendly staff. I am marking a 4 out of 5 but would really give it a 5 out of 5 only for the experience we had. I will without doubt stay here again and would have absolutely recommend it to anyone.
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- Also Known As:
- Room Mate Emma Hotel Barcelona
- Room Mate Emma Barcelona, Catalonia