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“Service withe a smile”

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Novotel Barcelona City
Ranked #164 of 512 Hotels in Barcelona
Certificate of Excellence
GreenLeadersSilver level
Scotland, Maryland
Level 5 Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Service withe a smile”
Reviewed November 11, 2012 via mobile

We have just returned from a magic time in Barca and this hotel was magic. The entire staff made the stay even more enjoyable, they were first class. Good location with easy secure parking we had a great time all at a very reasonable price

Stayed November 2012, traveled as a couple
2 Thank Randancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Huy, Belgium
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 5, 2012

Novotel expectations, and very good location and quality, rooms large enough so shower bathroom. Was located on 8th floor: calm and nice view over the city. Pay a visit to the 19th for the swimming pool and overview. Just long queues for the breakfast...

  • Stayed November 2012, traveled as a couple
    • Value
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2 Thank IngramAV98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedabad, India
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 4, 2012

There is nothing unpleasant about this hotel to a first time traveller to Barcelona. Check in and out was quick. Room was good and well maintained. Elevators were adequate. Staff was helpful and spoke good English. The hotel has a metro station nearby and a tram stop, even closer at Cal d' Aranyo. The Diagonal Avenue on which the hotel is situated is a happening place. Just across the Diagonal Avenue is Glories Commercial Centre which houses a Carrefour where groceries are available at reasonable price. The hotel has a free internet and a printer in the lobby. If you have forgotten to do a web booking for a visit to La Sagrada Familia before arriving at Barcelona, you can do it from the lobby computer and print your advance ticket to bypass the queue to this famous attraction.

  • Stayed October 2012, traveled with family
    • Value
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Thank DrSukumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
140 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 301 helpful votes
Reviewed November 3, 2012

preface: via tripadvisor were searching for quiet hotel, not in the very center, but a bit off, but within minutes of a metro station.

booking: done directly at hotel, got us a good price for 6 nights towards end of october for a suite (#1601) with breakfast included

transfer: from airport BCN to hotel about 30 minutes, price about 33 EUR, same for transfer back; if you don’t have heavy luggage, take train to City, much cheaper

location: next to GLORIES metro station, takes you to center within minutes, no need to go by bus or tram, across the road a huge shopping center, most shops there open till 10 pm every day

check-in: arrived at 1130 am, were lucky that room was available, check in could be faster, but it seems, they take it very serious; checking-in and out sometimes quite exhausting, as there are often huge masses of guests at the desk queuing

room: a corner room, at the end of the floor, facing the beach front on one side, and up to Tibidabo to the NW, with the Torre Agba dominating the W/NW scene; suite has triangular living room area, and a bedroom area, that may be sealed off by two sliding doors; each of the rooms has their own a/c and flat screen tv. the living room area has a desk, a chair, a sofa, faces the beach front and part of the City; the bedroom faces City up to Tibidabo. great view of the City also at night – all glass fronts. no noise to be heard from main road, but you do hear the elevators moving up and down all the time, provided the a/c isn’t on, the latter is louder than the noise from the elevators, though they are about 10 meters away, on the other side of the hallway.
bathroom has tub and a shower, with the latter a bit narrow, and a toilet as well; there’s a second toilet in the part of the living room area, however, so small, that somebody who is a bit obese might get stuck in there ;-)
all in all however we had some good sleep, didn’t hear any neighbors around us. the room was kept clean and tidy all the time.
the living room area displays a charm of a tunnel of the metro system with regard to lighting, it simply lacks the one or the other ceiling lighting, to avoid a kind of halloween atmosphere (were there when there was halloween ;-)
by the way, in the summer the suite gets pounded by the sun from morning till evening, so a/c on all the times is a MUST then.

service: at the reception ok, despite the massive number of guests approaching the staff there. room-service an epic nuisance, takes two to understand that we want an omelet and a pizza, the latter being far away from a pizza with regard to taste. at least the staff that have direct contact to customers – room service indeed do – should speak some decent english.

breakfast: the lines on our 6 nights’ stay to get into the breakfast area got longer and longer day by day, with a queue on friday of about 10 meters, back to the bridge, almost reaching the reception, that is minimum waiting time of 20 minutes. the hotel has a big problem, too many guests want to have breakfast in too small a place, and that even at times when the hotel is NOT fully booked. it is a massive NUISANCE when you have to wait in line to be seated, because all tables are taken, and you do have a narrow schedule with regard to sight-seeing. once you have made it in there you have to queue again and wait, for eggs sunny side up, for bread, for plates, for milk, for…, for…. absolutely unacceptable!!!! if i was manager i’d do away with the ‘wine-wall’, and place the kids’ corner downstairs, that would increase space enormously, as well as also decrease bloodpressure of many a tourist waiting in line for 20 minutes and more, simply to get some more ar less standard breakfast.
after all this is a tourist hotel, and tourists don’t want to waste time in the breakfast area of a hotel waiting for lots of things, instead being downtown to enjoy the sights. by the way there’s a nice cafeteria in the adjacent building, no queues, all food available and at hand, as we saw when passing by.
when addressing the management because of the disastrous breakfast experiences, during our stay already, we got a standard excuse, addressing us not by our name, but by some french name, and we had signed the email with our name and room number, so far for management quality.

concluding, if we had to book again, yes, room was ok, but no breakfast, save the euros and get better breakfasts at other places, nearby or downtown, to where it takes less time than for waiting for breakfast in the hotel.

tips: * get rooms as far away from elevators as possible, in case you are noise sensitive
** no need to take the hop-on-hop-off busses, all sights and attractions may be reached easily by metro.
*** metro tickets cheap when you buy eg block of 10 (less than 10 euros)
**** DO BOOK tickets for sagrada familia on ticketmaster already at home, waiting times are enormous. try to get the 0900-1100 slot, be there at 0850, enter at ‘ticket-already’ entrance at 0900, and get up the towers immediately, later long waiting times as well ! enjoy your stay.

PS: why ** ? if all had been perfect, i'd give ****, the room was ok, but breakfast, as well as room service (pizza....) an epic nuisance, so 50% off, else i don't need any services from the hotel, as a sightseeing guest

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
12 Thank wolf1050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level 4 Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 3, 2012

We spent 4 nights here with our three kids, and got two rooms with connecting doors. Nice rooms, delicate bathrooms and view to the Agbar tower. The hotel is situated near a metro station, and the mall Glories is a 5 minutes walk away, with restaurants and shopping facilities.

We only had one meal at the hotel, a room service dinner. The food was ok. We did not eat breakfast, as the restaurant was too crowded and noisy.

We booked the hotel because of the pool, and we were very disappointed when they told us that the pool was closed for the season - this was in the beginning of October. We found no information about season closure on the hotel's web site. Fortunately, the kids got a swim in the sea.

Room Tip: For families, call in advance to make sure you get rooms with connecting doors.
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  • Stayed October 2012, traveled with family
    • Value
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    • Service
Thank Nina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castlebar, Ireland
1 review
Reviewed October 30, 2012

We booked 2 rooms and cannot fault anything about them.

The rooms were average size ideal for a max of 2 people.... I personally did not like the 'floor to ceiling' window (but thats me) .. others will differ.

We arrived after Midnight and were disappointed to find the Hotel bar was closed with neither food or drink available.

Checkin was late and night and staff were friendly and no problems.
House Cleaning staff were TOP CLASS (other hotels please take note) .. they worked without being obvious.
Big Thank You to Luggage Man .. very friendly (and TALL !!!), and to the girl behind the bar (sorry don't know her name .. but she wore glasses)
Girl on Check Out (12.00 - Thurs 25th) not very friendly when I queried the bill.

Would I stay here again or recommend the hotel to friends .. YES !

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aislingdurcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Barcelona City

Property: Novotel Barcelona City
Address: Avenida Diagonal 201 | (entrada por calle Granada), 08018 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Poblenou
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Green Hotel in Barcelona
#51 Family Hotel in Barcelona
#77 Business Hotel in Barcelona
#116 Romantic Hotel in Barcelona
#121 Luxury Hotel in Barcelona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Barcelona City 4*
Number of rooms: 264
Official Description (provided by the hotel):
The 4-star Novotel Barcelona City Hotel has 264 rooms (including 22 suites) and is located right in the heart of the city on Avenida Diagonal (one of the city's main streets), next to Plaza Glòries and 55 yards (50 m) from the Jean Nouvel Tower. The hotel features a Claravía restaurant, a bar, 6222 sq. ft (578 m2) of meeting rooms, an outdoor pool on the terrace with panoramic views of Barcelona and a fitness center. Easy access to the hotel via Ronda de Dalt and Ronda Litoral. (The swimming pool is open only from 1st June to 20th September 2011) ... more   less 
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Also Known As:
Novotel Barcelona City Hotel Barcelona
Novotel Barcelona City Catalonia

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