We have stayed in some of the best hotels around the world including the Barcelona Arts and so are very well placed to act as a barometer for the service provided by the W.
Firstly the positives. The staff were fantastic. They were welcoming, knowledgeable, happy and highly motivated. From the multilingual bellboys to the reservation staff. The lobby was a perfect example of contemporary aesthetic, the pool area tranquil and the club reassuringly hedonistic.
Now to the negatives. We arrived at 6 pm and greeted by Luis at the reservation desk. We were informed our room was not as yet available. This was further justified by the fact that there was a room available, however we were to be 'upgraded' to a better room which would be available shortly. This is known as gift-wrapping in the industry. After complimentary drinks we were shown to our room which was not an upgrade. It was the room we had booked, on the wrong side of the hotel (facing the harbour as opposed to the beach). I had no expectation of an upgrade but I do have moral expectations and mendacious staff fall well below those expectations.
On arrival to the room there was relatively loud drilling taking place somewhere on the floor. After taking up Luis's 'do give me a call if there is anything I can help you with', a maintenance chap was sent up who after acknowledging the noise promptly disappeared. No follow up call was made and we were woken every morning by drilling.
Now many reviews on this site amplify what are essentially petty foibles. My usual response is an incredulous metaphorical eye rolling. However when a hotel throws down the gauntlet and attempts to redefine the industry, they must realise the discerning clientele they aim to attract are a fickle bunch, and there are many hotels that offer far more and are far better.
- Official Description (provided by the hotel):
- DIVE INTO THE CURRENT Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean and city of Barcelona. Mix it up and dine in style at Michelin-star rated chef Carlos Abellan's BRAVO24. Get glamorous on our 26th floor hotspot, at ECLIPSE rooftop bar, or make your way down to our signature Living Room to find WAVE & the W LOUNGE for a cocktail (or two). Take a dip at our WET pool surrounded by sun terraces, cabanas and enjoy the only beachfront access at any hotel in the city. ... more less
- Reservation Options:
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- Also Known As:
- w Barcelona Hotel Barcelona
- W Barcelona Catalonia