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“customer service is number 1” 4 of 5 bubbles
Review of Mandarin Oriental, Barcelona

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Mandarin Oriental, Barcelona
Ranked #16 of 522 Hotels in Barcelona
Certificate of Excellence
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“customer service is number 1”
4 of 5 bubbles Reviewed October 14, 2013

Modern hotel in a great location. Staff couldn't be friendlier or more helpful. The room was tiny but clean and the bed was very comfortable. The bathroom, though cool looking, lacked privacy and the shower tile was very slippery. The rooftop space was a wonderful bonus, affording beautiful views of the city.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stefanie U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,255 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Paris, France
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

I could make a list of BEST... Best Location, Best staff, Best breakfast... Very nice Spa, Very nice rooms, very nice bathroom. Great terrace on top 'Terrat', Great bar.... what else can I say?! Obviously by paying for an expensive hotel you would expect all of these... but since this hotel is small - comparing to the big luxury hotel in Barcelona, you are treated like a guest. they all try to remember your name and they all try to make you feel special.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MC S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nome, Alaska
Level Contributor
182 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
1 of 5 bubbles Reviewed October 11, 2013

It amazes me to read the gushing, thrilled reviews! Yes, it is better then Holiday INN...sort of. The problem is that the design was meant for viewing, not for guests. There are no comfortable chairs anywhere...literally none! The bathroom is glass enclosed...try to use it at night without distrubing your fellow guest!
The shower is open, such that it is impossible not to flood the bathroom floor upon use. The sink is about 4 inches deep, ensuring floods there. Instead of centering the sink to allow articles to be placed on either side of it, it is on the far end of the counter.
The $50pp breakfast (yep!!) arrive improperly cooked/cold all 3 days of our stay. Some of the buffet food looked like it had sat there for days....
The vaunted Bankers Bar is pretty....but don't try to sit there comfortably. The special $20 Bankers martini was more citrus juice than alcohol.
The hotel tap water is so foul tasting you should avoid it like the plague (they say it is safe!). But, for your ultra expensive room, they leave you 2 bottles of 6 ounce water....not very generous.

Our room was finally made up at 4 pm after a call to the front desk.
So....what makes you feel like a princess?? What about this is wonderful???? Read The Emperor's New Clothes to find out........

Room Tip: choose a different hotel...there are no good rooms!
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
11 Thank Magellan008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwalk, Connecticut
Level Contributor
322 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
5 of 5 bubbles Reviewed October 10, 2013

Centrally located, this hotel with 98 rooms occupies an elegant mid-twentieth century building with a strikingly contemporary interior. The service, staff and restaurants are excellent. The restaurants include Moments with two Michelin stars. Concierge service is first rate. We enjoyed a sushi/wine bar, Terrat, located on the roof of the hotel with panoramic vies of Barcelona. Some of the rooms are small so check out the suites. A new all-suite addition to the hotel is currently under construction.

Room Tip: Adjacent to the hotel there is some construction going on so avoid a room on that side of the hotel.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cosmo144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
6 reviews
4 hotel reviews
3 of 5 bubbles Reviewed October 10, 2013

The Mandarin Oriental in Barcelona is a high styled hotel. The staff is excellent and very
helpful. When you stay at an expensive luxury hotel, comfort, cleanliness and service
are top priorities. This hotel excels at service and cleanliness but lacks comfort.

The design of the hotel projects sleek modern. Style trumps function and comfort. It's not
user friendly.
The lighting system is difficult to use. In our stay of 3 nights, we
never figured out how to avoid having all the lights on or off at the same time.
The automatic shades in the bedroom and sitting area both either go down together or up together.
The rod in the closet is set very high with heavy wooden hangers. If you're not tall, it's very difficult to reach. There's a second small bathroom located in the
entrance to the junior suite. It's a major effort to open the door. A handle would help.

The hotel's modern
decor (bar, lobby and rooms) includes all low furniture. The couch in the room is neither attractive
or comfortable. We took turns sitting on the desk chair for back support. I would suggest that
some hooks and a hamper for used towels be added to the bathroom. While the room lacked comfort, cleanliness is excellent.

We were disappointed in the hotel brasserie, Blanc.

Room Tip: rooms are very small. Choose Jr. Suite if possible.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Roberta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbury, New York
Level Contributor
233 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
4 of 5 bubbles Reviewed October 9, 2013

Location was great for walking to all sites. Our room was ready when we checked in at 11 am. As others have said room was "not Mandarin like" compared to others that we have stayed at. Room was so modern that there was absolutely no charm to the room. It was fine for a 2 night stay but I would have been very dissatisfied with the space and storage if we were staying for any longer. However, bathroom was exceptional as was the bedding. Concierge service was extremely helpful. Also, we checked out in the morning but we were able to use the SPA early evening to shower and get ready before we left Barcelona.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WHENZUC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

mandarin is a good located hotel in barcelona. its located in the heart of center on a great shopping street. If you are addicted to Tiffany Co like me , ıts the correct place to stay. enternce of the hotel there is tiffany shop and every mornıng you can feel like Audrey Hepburn:) ıts a high class hotel and there is a really nice michelin start restaurant in it! you should try ...

  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Burcudmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Barcelona

Property: Mandarin Oriental, Barcelona
Address: Passeig de Gracia, 38-40 | Mandarin Oriental, Barcelona, 08007 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Barcelona
#6 Business Hotel in Barcelona
#10 Family Hotel in Barcelona
#14 Luxury Hotel in Barcelona
#20 Romantic Hotel in Barcelona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Barcelona 5*
Number of rooms: 120
Official Description (provided by the hotel):
Mandarin Oriental, Barcelona is an elegant, contemporary hotel in the heart of the avant-garde city's celebrated Passeig de Gracia. Located in a renovated mid-20th century building, this 120-room hotel, offers exceptional services and facilities including an award-winning spa, innovative dining at BistrEau by Angel Leon and two Michelin-starred dining by Carme Ruscalleda, within an exquisite interior created by world renowned Spanish designer Patricia Urquiola. ... more   less 
Reservation Options:
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Also Known As:
Mandarin Oriental, Barcelona Hotel Barcelona
Mandarin Oriental, Barcelona Catalonia

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