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“Great View, so so service”
Review of Suites Avenue

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Suites Avenue
Ranked #11 of 731 Specialty Lodging in Barcelona
Certificate of Excellence
Reviewed February 16, 2013

Great location, comfortable apartment with good quality fittings & furniture. Loved the view - La Pedrera - doesn't get much better than that! A couple of things weren't so great. The reception staff were pleasant but at times could have been better informed (we knew more than they did about some tours). When we checked-in, they just gave us the key but didn't give us any information about the building. As a result we only found the lovely roof-top terrace on our last night. We also found the lighting a bit frustrating. There were lots of switches and they were confusing - it was very easy to switch on all the lights in the middle of the night instead of just the one you need to get to the toilet. Didn't find the very modern bathroom all that functional either but that could just be a personal preference.

Room Tip: pay extra for the view - so worth it
  • Stayed: November 2012, traveled as a couple
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1  Thank AFlyingKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director de Recepción at Suites Avenue, responded to this reviewResponded February 17, 2013

Dear guest,

Thank you for your review of the Suites Avenue de Luxe apartments. We appreciate you taking the time to give us detailed feedback regarding your recent stay.

We are delighted that you enjoyed your stay with us but I am really sorry to see that the reception staff did not proceed as is required. Part of our standards is a very warm and informative check in, we consider the check in time the best moment to inform and welcome all our clients giving some recommendations and explaining the building and apartment facilities.

I have passed your comments regarding the reception staff. Your feedback is important to us as it enables us maintain our high standards and work on any areas of improvement, so thank you very much for bringing this to our attention into the bathroom,light system and the exceptional poor check in procedure.

My sincere apologies on behalf of Suites Avenue for any inconvenience caused, and we hope to have the pleasure of your company in future.

Alberto Ranz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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370 - 376 of 816 reviews

Reviewed February 8, 2013

We liked the modern style of the apartment, the terasse on top roof with the beautiful view and sunshine till late, the central location at Passeig de Gracia (in a few minutes walking distance from metro and bus) and the fast access to internet.

  • Stayed: February 2013, traveled on business
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Thank barbara monica r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director de Recepción at Suites Avenue, responded to this reviewResponded February 13, 2013

Dear Guest,

Thank you very much for choosing the Suites Avenue as you place to stay in Barcelona.

As I can read you had the experience you were expecting so we are happy we met the expectations.

Being top rated as one of the best apartments in Barcelona the expectations are more and more high.

Best regards,

Alberto Ranz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2013

We spent a fabulous pre Christmas break here and were pleasantly surprised with the the size of your one bedroom apartment and the view of the main street. The only thing we were not entirely happy with was the bathroom which had the toilet sectioned off from the rest of the bathroom and was tiled with grey slate which is notoriously hard to keep looking clean and fresh after the first week of installation.

The service here is excellent although if you want to ensure your room is cleaned while you are out its best to mention it to reception on your way out. We did not use the gym or roof top area (it was December!) but we did have a look and thought we would have if we were there in the Summer, although we might have it the pools were heated.

The luxury of this place was not lost on us and it was fabulous to be able to walk out of the apartments onto the the Gracia and have everything at your fingertips.

  • Stayed: December 2012, traveled as a couple
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Thank spainagain2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director de Recepción at Suites Avenue, responded to this reviewResponded February 13, 2013

Dear Guest,
Thank you for taking the time and trouble to write this complimentary review of the Suites Avenue.
I am pleased that you found the service great all over the building and I will take well note about your bathroom comments.
I hope to welcome you back the not too distant future so that we can provide you with the high level of service you are used to.

Best regards,

Alberto Ranz

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Reviewed January 9, 2013

I've visited Barcelona with my wife and two kids and Suites Avenue was a perfect hotel for us. Very nice rooms, with modern decoration and amenities, big apartment with two bedrooms and very well located at Paseo de Gracia, in a very central location, in front of La Pedrera , Gaudi building

We've also an fantastic support from Xavi, that worked at the reception and provide to us excellent suggestions of wine and tapas bars, restaurants, not only the tipical touristic traps. Xavi was always ready to help us and find the best solutions to us.

Next time in Barcelona , for sure we'll be back there

Room Tip: TRy to book one apartment with a view to La Pedrera
  • Stayed: January 2013, traveled with family
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Thank ArtCapella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director General at Suites Avenue, responded to this reviewResponded February 13, 2013

Dear Guest,

Thank you for taking the time of sending us a feedback about your stay at Suites Avenue.
We are delighted that you enjoyed your stay at Suites Avenue and we hope we can welcome you soon again, and especially Xavi will be really pleased to help you again.
Thank you for being our guest.

Kind regards,

Alberto Ranz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2013

Suites Avenue is located at Great Area for shopping and sightseeing. 3mins to diagonal station of metro. Next to the Gaudi's La Pedrera. roof top is prefect place to enjoy sunbathing and photoshoot. Many famous brands located at Passeig de Gracia such at LV, Gucci, miumiu etc.)
many restaurant nearby, you can easy to discover and suit for u. and it is closed to the tourist bus stop to sightseeing. Very fun and friendly front desk service. and they provide general security recommendation for your trip at barcelona. so helpful.

  • Stayed: December 2012, traveled as a couple
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Thank TerryKwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director de Recepción at Suites Avenue, responded to this reviewResponded February 13, 2013

Dear guest,
First of all I would like to thank you for sharing your opinion on Trip Advisor. We are very glad to read such a positive review about the building and the staff. As you mention, we are lucky to be so well placed, so our clients can walk around and stare the marvellous historic Gaudi buildings of Barcelona, do a lot of shopping in Passeig de Gracia and eat good local food.

We will be really pleased to welcome you back soon.

Best Regards,

Alberto Ranz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2012

We stayed here for my wife's 40th birthday and we loved it here. Perfect location, close to both metro and renfre train station, very friendly front desk service. They even honored their best price guarantee, when I found out a few days before my arrival that the price was lower than my original booking price 3 weeks prior.

As of Dec 3 they offer 24 hr free wi-fi, but it's an annoying system that has a new password daily, and you can't seem to login more than 1 device at a time. Cat5 cable still works fine without login. They also give you a "welcome package" of small bottles of soap, shampoo, and dishwasher soap bar, but if you plan to have a long stay and or need products than usual, then you might need to buy your own. Ask the front desk and they can recommend you a few supermarkets nearby. Remember to wash your dishes before checkout, otherwise another 50 Euros charge. The safe in the room is a bit small, barely fit my ipad put in an angle, and didn't fit my 11" netbook computer.

I asked for the highest room available and got one on the 8th floor facing the back courtyard of the building. It was very quiet overnight and we didn't hear any outside noise. Only problem was some screaming child and loud father in the next room, so walls can be a bit thin.

Room Tip: Book online using their website, as you may get 35% discount like I did for mid December. Plus chec...
  • Stayed: December 2012, traveled as a couple
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Thank TorontoRoyaljelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director de Recepción at Suites Avenue, responded to this reviewResponded February 13, 2013

Dear guest,

Thank you for your comments about your stay and thank you for choosing Suites Avenue to celebrate such a special occasion.

I am really sorry that the soap and shampoo will not be replaced we should replace them daily if is required. The cleaning pack is prepared only for a couple of days use.

The soundproof system is prepared to resist “regular” activities but in “special” occasions is difficult to stop completely the noise, in all cases the front desk is always ready to take care of this affairs.

We will be pleased to welcome you again shortly and we will try to repeat your great experience with us.

Warm regards,

Alberto Ranz

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Reviewed December 7, 2012

Suites Avenue is located kitty corner from La Pedrera. It is two blocks from the subway and about 10 blocks from Las Ramblas. The one bedroom apartment we had was comfortable and perfect for having our breakfast in. The top floor terrace has great views of Barcelona all the way to the Waterfront. We will definitely stay there on our next trip to Barcelona.

  • Stayed: November 2012, traveled as a couple
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Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Director de Recepción at Suites Avenue, responded to this reviewResponded February 13, 2013

Dear guest,
First of all thank you very much for the review about your stay.
Our location as you mention is excellent as the comfort of the apartments. I am happy that you were able to enjoy our top floor terrace with the great views. Our top floor terrace is a nice experience especially in summer time, the pool and the views are a perfect option for relaxing.

Thank you again for your comments and best regards,

Alberto Ranz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Suites Avenue

Address: Passeig de Gracia, 83, 08008 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #11 of 731 Specialty Lodging in Barcelona
Price Range: $173 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Suites Avenue 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
Suites Avenue, inaugurated in spring of 2009, is a new option for accommodations in Barcelona, directly opposite Gaudí's La Pedrera.These luxury tourist apartments are ideal for medium- to long-term stays and designed especially for family holidays and business trips.Located in the Eixample neighbourhood right on Barcelona's Passeig de Gràcia occupies a recently built avant-garde building with a spectacular stainless steel façade designed by Japanese architect Toyo Ito. It is a building that draws the attention of Barcelona residents and tourists alike, and it has become an architectural icon.Suites Avenue has independent apartments of 45 to 86 m2, with one or two luxury bedrooms, independent kitchen, sitting-dining room and shared services like two outdoor swimming pool, a solarium, a communal terrace with views looking over Passeig de Gràcia, a gym, a sauna and a museum with original Hindu and Buddhist pieces on display.ServicesLuxury apartments equipped with all electrical appliances, furniture and utensils in the following categories: 6 superior, 12 superior Pedrera View, 15 deluxe, 6 deluxe Pedrera view, 2 Pedrera penthouse24-hour reception serviceWi-Fi in all areas2 outdoor swimming pool and solariumGym and saunaMassages on request Business centerHindu and Buddhist museumMini barBreakfast serviceParkingCleaning serviceLaundry and ironing serviceSmall dogs allowedShould you require anything further, or find you have time on your hands that you would like to spend doing something original and unique, please let us know. The concierge will provide assistance to make your stay in Barcelona a success. ... more   less 
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Also Known As:
Suites Avenue Hotel Barcelona
Suites Avenue Barcelona, Catalonia

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