The online version of this hotel looks amazing and therefore well worth the cost. The reality is worn and dated. The amenities are over priced and not up to the standard of similar hotels in its category. This place has good potential to be an incredible venue but the rooms are dark and boxy, the bathrooms are similarly dated. The dining room is reminiscent of holiday in express and at 17 euros a head it fallow well short of the mark. I am not someone who minds spending money for a quality hotel but leaving the Silken I couldn't help but feeling robbed.
2 sort out breakfast
3 laundry service should have starch and 5 Euro is plenty to iron a shirt
4 rethink charging guests so much for parking. Half of the current rate is more than enough
5 rework the rooftop pool and bar. Staff is brilliant but the setup is like something you find on a beach, not a 4 star hotel.
6 get rid of the towel deposit its insulting.
7 front of house is chaos, not focused, not welcoming and not well presented. Additional training badly needed.
- Official Description (provided by the hotel):
- Registry Number: HB-003951 This city hotel was built in 1992 and comprises a total of 105 rooms, including 8 Junior suites. The hotel bar is an ideal place to make a date, relax after the stress of a working day, or stock up on energy after a day exploring the city. Further amenities available to guests at this air-conditioned establishment include a lobby area with a 24-hour reception, a hotel safe, a currency exchange facility, a cloakroom, lift access, a cafe, a bar, a restaurant and conference facilities. Guests may also take advantage of the Internet access/WLAN, room service and a garage. ... more less
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- Also Known As:
- Hotel Silken Ramblas Barcelona Catalonia