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“Beware!!! Hotel shuts off internet wifi every night!!!”
Review of Barcelona Princess

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Barcelona Princess
Ranked #191 of 519 Hotels in Barcelona
Certificate of Excellence
GreenLeadersGold level
Reviewed October 4, 2013

Dont stay here... stay at the Zero hotel across the street. The hotel is right next to a great mall and walking distance to the beach. The rooms are really out dated and the wifi in the rooms were turned off every night at 10pm!!!
I am not kidding! Everynight. And every time you call to ask what the issue is you get the same response, something is wrong and we will have someone come and fix it at 9 am however at 7 am every morning its working again. The front desk agent finally confirmed that they shut it off at 10pm every night.... we arent prisoners with lights out at 10pm! We are paying guests who need to be able to use the internet anytime we want.

A few people from our group stayed at the Zero hotel across the street and their rooms were modern and newer. Stay over there.

Room Tip: Stay at the Zero hotel across the street
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  • Stayed: September 2013, traveled on business
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1  Thank Noush01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago H, Santiago Hernandez, Director Hotel Barcelona Princess at Barcelona Princess, responded to this reviewResponded October 18, 2013

We would like to apologize for the inconveniences we cause you during your stay at Barcelona Princess Hotel. We understand it wasn’t funny not to have wifi by night in your room. However, it is not normally in the hotel. This only happened for two nights.

We had to change our wifi configuration for a group, in order to allow them using the business connexion they needed. This configuration shut down internet by night because of some schedule time restrictions, which we didn’t notice at first.

As soon as we realised it, we changed this restriction. This incident only happened during two nights.

During those days we had some complains at the reception and our IT guy found the problem. The free wifi connection available on all the rooms and common areas is operating normally.

We would like to apologize again for this incident, and hope you could come again and give a second chance to our hotel.

Please, remember to write us an email and we will send you a special discount for your future stay.

Yours Sincerely,

Santiago Hernandez
Director
Hotel Barcelona Princess

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887 - 893 of 3,114 reviews

Reviewed October 4, 2013

This hotel is a five minute walk from the beach and right next door to the largest shopping centre in Barcelona, Diagonal Mar. It is a wee bit out of the way, but the tram and bus service is excellent and easy to understand in Barcelona, so this did not cause any problems. Our room was spacious and comfortable and the bathroom was enormous. The wee touches that made it special were the robes and slippers along with a gift bag in the bathroom, and a mini bar which was free and replaced every day. It is a beautiful hotel, very modern, with two pools, one on the roof. The staff are excellent and the service is good, but the food lets it down a little. Better to go local for that as there are lots of places attached to Digonal Mar which are very good. We has a lovely break and I would recommend it to anyone and can't wait to go back.

Room Tip: Higher floors have better views.
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  • Stayed: September 2013, traveled as a couple
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Thank suitcase-susie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

We have just returned from a 3 night stay at this hotel. There were 5 of us and we booked 3 rooms. In truth we only picked this hotel as we managed to get a special price from the booking site we used. The package appealed to us although we were a little bothered by the fact it was about a 15 minute journey from the centre.

We need not have been concerned, The hotel was, as far as we were concerned, perfect. The rooms were modern and all of ours had a sea view. There were robes and slippers provided free of charge as was the Mini bar!!!

Food at breakfast was varied, fresh and plentiful.

Regarding the journey into town, there was ataxi rank right outside and a Metro station over the road. We opted to buy a 2 day pass on the City Tour Bus which stopped outside the hotel and runs every 7/8 minutes through until 10.00pm, and you can hop on and off as often as you like..

Overall, not that we wanted to, we could find no complaint whatsoever, would recomend this hotel to anyone and hope to visit there again soon.

  • Stayed: September 2013, traveled with friends
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Thank jamesavfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

Great stay, glamorous rooms, top class hotel, good spa, saunas, jacuzzi and swimming pools both at the top and bottom of the hotel. lovely stay, shopping mall within a few yards. short bus journey from city and zoo, football ground etc. Tourist city bus stop right next to hotel great way to be shown around the whole of the sites in barcelona city. mini bar filled every morning with water, cola ,lemonade, sparkling water and a beer, fresh towels every day we was there. bath robes shampoo etc all complimentary. Free wifi in the lobby, nice downstairs bar, great for cocktails etc. great looking hotel, new contemporary style. Didn't eat at the hotel though as many restaurants close by, including madonalds. would recommend staying at this hotel, only one thing would make this hotel better is maybe having a balcony.

  • Stayed: November 2012, traveled as a couple
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1  Thank DeanLW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago H, Santiago Hernandez, Director Hotel Barcelona Princess at Barcelona Princess, responded to this reviewResponded October 18, 2013

Thank you for your commentary. We love to ear when our guests are satisfied with their experience with us.

Indeed, we are a 4* hotel, we have a nice relax area and two pools, one on the 3rd floor and a second one on the 23rd floor. There also is an enormous shopping mall right next the hotel.

We have a great transport connexion: there are buses, metro and tram a few minutes walking from the hotel, which takes you to the city centre in a short time, and there is also a touristic bus stop just behind the hotel, which will take you all around the city.

Our minibar of drinks is refilled every day out of charge and we offer all our guests the free Wifi in all the rooms.

The Gym Bar, our bar next to the pool located on the 3rd floor, allows you to have a drink or some tapas while relaxing, we also have The Corner Bar on the Ground Floor and the Desigual Loft on the 23rd floor, where you can enjoy some fantastic views of Barcelona in a colourful space.

For security reasons, our windows can’t be open, but we do have rooms with balcony, such as the Junior Suites, Master Suites and Suite Princess where you can enjoy the views of the city while having some fresh air.
Best Regards,

Santiago Hernandez
Director
Hotel Barcelona Princess

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Reviewed September 30, 2013 via mobile

Myself and my mum have just returned from city break in Barcelona The Barcelona Princess is a fantastic hotel clean,modern,comfortable with friendly staff.The only thing is if you want to be in the hustle and bustle of the city then this is not the hotel for you as its a good hour or more on foot to La Rambla and Cathedral.Taxi is about 20 euro probably cheaper to take tram or the tour bus.The hotel is right next to huge shopping mall and there are a wide variety of different places to eat in and out the centre.There is a really nice beach a few 100 yards from hotel with a nice beach bar.Also check when you come to Barcelona if you can fly to Reus as we flew to Girona and its 50miles or more to Barcelona.All in all though fabulous city break.

  • Stayed: September 2013
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Thank 310,713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago H, Santiago Hernandez, Director Hotel Barcelona Princess at Barcelona Princess, responded to this reviewResponded October 18, 2013

We appreciate the time you took to write about us. Every review helps us improving our services and facilities.

The hotel has a modern design with 26 floors. The lift is panoramic and allows you to see the entire city while getting to your floor.

To get into the city centre, if you don’t feel like walking, you can take the metro, which is just across the hotel and you can buy a T-10 Metro Card with 10 trips for less 10€.

We are next to the beach, more or less 10 minutes walking. The “chiringuitos” (beach bar) are very usual and they used to be very nice place to drink a fresh cocktail!

Kind Regards,

Santiago Hernandez
Director
Hotel Barcelona Princess

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Reviewed September 27, 2013

We were there fore 3 nights and i really could'nt think about making a remark about my stay ;

It's a modern hotel with comfortable and clean rooms in a very nice location near the coast.Nearby all the transport to the town is available as bus, taxi,tourtist bus ....
The staff in general is wonderfull aswell as the bar service as the breakfast service.
I would certainly recommend this hotel !

Thank you !! Espec . To Carla Oskar and Steve keep up the good work !!

  • Stayed: September 2013, traveled as a couple
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Thank bazieleke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2013

I loved staying at this hotel. Located at the end of the diagonal, across from the beach (thought a wide cement plaza gets on the way if you want ready access to it). The metro is close, a shopping center next door. Easy to find street parking. Away from the hectic touristy areas, yet easy transport by metro or bus in just minutes. Nice place to come to at the end of the night.

Room Tip: The city views from our top floor were wonderful.
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  • Stayed: September 2013, traveled as a couple
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Thank savvyabbey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelona Princess

Address: Diagonal Avenue 1-3 | 10 min from the Beach and in Front of the Convention Centre, next to a mall., 08019 Barcelona, Spain
Location: Spain > Catalonia > Province of Barcelona > Barcelona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Barcelona
#12 Green Hotel in Barcelona
#54 Family Hotel in Barcelona
#80 Romantic Hotel in Barcelona
#82 Business Hotel in Barcelona
#132 Luxury Hotel in Barcelona
Price Range: $88 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelona Princess 4*
Number of rooms: 363
Official Description (provided by the hotel):
A 4-star hotel located in the Forum area only at 50 meters from the beach. On the 1st of Diagonal Avenue directly across from the CCIB (International Convention Centre of Barcelona) and Diagonal Mar Mall. Excellent public transport options to the city centre, just 20 minutes by metro, Tram or bus, all just 5 minutes walk from the hotel. There is also a Barcelona Touristic Bus stop behind the hotel, you can purchase tickets at the reception and start the tour on the Green Line. Spacious facilities with free access for all guests. Its modern Business Centre with computer use, Internet access and complimentary printing. Two heated outdoor pools, one on the 3rd floor next to the solarium, gym, sauna and massage room available to the customer (massages at extra cost). The other pool is on the 23rd floor with wonderful views over the Mediterranean Sea. In the rooms, modern and comfortable, there are free services such as WIFI and Mini Bar; you can also enjoy spectacular views of Barcelona and the Mediterranean at your feet. ... more   less 
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Also Known As:
Barcelona Princess Hotel Barcelona
Princess Hotel Barcelona
Barcelona Princess Catalonia

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