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2 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Barcelona, Catalonia

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
rogeropel...
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Location - Love Barcelona!”
Reviewed February 18, 2018 for a stay in February 2018

Disappointed in this rental. 43 steps up & down a curving stairway every time we went out - no lift! This not made clear on the web-site. Very hard, coming off a cruise with heavy bags. We rented another location a year ago, of similar vintage and it had a lift. This apartment had a very weird layout - basically 2 studio apartments joined with locks, entered by a common staircase door, 2 very mini kitchens which were not helpful. We tried to cook in one and clean dishes in the other............One bed was in the living room/kitchen area. Staff didn't have it together. After many communications they agreed to meet us at 10 am (no prior rentals so the place was clean) - we waited to be the last off the ship to give them time. We stood outside in below 45* for 30 minutes waiting for someone to meet us, give us keys, instructions etc. The reason for the delay (& probably everything else) was it was low season and they had many family things going on......... There were no instructions on the micro/regular oven given, washer etc. I felt we were an inconvenience. We had asked for cooking class reservations (offered on the web-site) before we left the States - finally confirmed after repeated emails and calls 24 hours before the class, resulting in us not being able to book a concert that had been recommended. BTW Cooking class was great! Heavy traffic noise from outside.Sorry, but this was not our best experience after booking many rentals in Europe in the past.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 22, 2018
Dear Roger,
we are very sorry to hear the apartment and our services did not meet your expectations.

To answer your comments: it is true - the apartment is on the second floor of an old building in the Gothic quarter and there is no lift, but this is well pointed out in the description on the website. In many of the charming buildings in the Old Town of Barcelona it is impossible to build a lift.
The apartment consists of 2 studio apartments which are connected by a door and also this is included in the description. Many of our guests appreciate this fact as it is very convenient for 2 couples travelling together or famillies with grown up children, like this they have each privacy and an acommodation all together.
There are instructions for all electric appliances in the kitchen drawers, and we also provide a welcome folder with lots of information about the apartment and Barcelona.
Regarding the early check-in and the delay of the organization of the cooking class: I am sorry that our keyholder was late, I think she was simply stuck in the metro. I will also pass your feedback to my other colleague about the cooking class. But good to hear you enjoyed the cooking class.
Thank you for your feedback, we always try to improve our services. All the best!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
INES SILV...
Level 1 Contributor
3 reviews
Reviewed May 4, 2018 for a stay in April 2018
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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