Upon arrival to Barcelona, we went to the address on the website and after finally finding it, we were informed that it was in fact not the actual address we were staying at. When we finally got to the right place, we were directed inside by a man who didn't even work there. The woman who was suppose to be present was not there. We reserved a room with 2 twin beds and a private bath. He was trying to give us a room that we didn't reserve because he didn't know which room was suppose to be ours. UNORGANIZED.. Of course I refused, and wanted to wait for the lady who actually knew what room we were suppose to have. Well once she arrived she demanded we pay in cash for the 3 nights we planned on staying, all upfront.. So we did.. Later on that night when we got back to the room, we realized the wireless was not working and non of the tv's actually functioned.. we called her and she said she would try to call someone else to see if they can fix the wifi.. Never happened... then she said that tv's don't work b.c it's not included, they are just for show basically..
** We also realized that our bed comforter was covered in blonde hair..Neither my friend nor I have blonde hair so clearly the room was not cleaned properly upon our arrival. Then when I pulled the sheets back I discovered a small bug inside them.. We called the girl who we paid earlier that day and she gave our number to the cleaning lady who in Spanish told us, "she didn't have time to clean the room before we arrived"... ALTHOUGH we booked the room 2 weeks in advance, she didn't have enough notice.. So instead of them just telling us upon arrival that the room is not ready yet because it needs to be cleaned, they gave us a dirty room. I understand its a CHEAP hostel but I've stayed at hostel's before and I've had clean sheets and blankets at least.. We went looking for a hotel to stay in but most of them were all booked for Friday night, we had to wait until Saturday to move to a different place. So I slept in a wooden chair for the majority of the night fearing the thought of bed bugs. The next morning we informed them of our move and they refused to give us our money back for the 2 nights we were not going to be staying there.. NO WHERE in the website or the confirmation email does it say anything about a nonrefundable room.. But they still refused to give us our money.
Then a week later, they tried to charge my friend $176 on his credit card with NO authorization from my friend, for a pair of keys that my friend doesn't even have.. They leave their keys in the doors where they are in reach of anyone who happens to be staying in the hostel.. I would stay away from this place at all costs, its not worth it.. The people are crazy and will find anyway to take your money. Staying at a 1 or 2 star hotel is much better, you pay at the END of your stay so there is no chance of getting robbed of your money if you decide you aren't going to stay for as long as you planned & in a hotel you know your room is actually being cleaned daily.. There is a nice Hotel on La Rambla, 2 stars that we would recommend. Gabriel is run by very shady management and is not one bit professional at all.. Don't bother
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- Also Known As:
- Gabriel La Rambla Hotel Barcelona
- Gabriel La Rambla Barcelona, Catalonia