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“Disappointing hotel with health hazard”

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Infanta Isabel Hotel
Ranked #5 of 25 Hotels in Segovia
Certificate of Excellence
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Disappointing hotel with health hazard”
Reviewed April 7, 2013

Disgusting hotel; found long hair on my pillow, on my bath towel and on the bathroom floor.
The room was in dire need of a deep cleaning; there were dust bunnies on the floor and water marks on the ceiling. The old and small dresser was not anchored to the wall.
Since the floor was slanted there was a potential hazard for the dresser to fall down on top of the bed.

Room Tip: Rooms with a view of the Plaza are bigger.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DanaN155019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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658 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
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New York
Level 6 Contributor
190 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed March 24, 2013

The room was good value for its location on the Plaza Mayor (with its fabulous cathedral), which is equidistant between the Alcazar and the Roman Aquaduct. The room provided what we needed with a clean and adequate bathroom, free wifi, toiletries, and hairdryer, but the room was small and we found the decor lacking with its mismatched, outdated furnishings. We thought the bed was a bit hard.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shalimar, Florida
Level 6 Contributor
658 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 329 helpful votes
Reviewed February 11, 2013 via mobile

Situated just on the Plaza Mayor with a stunning view of the cathedral. The location is central to attractions and restaurants. Although there is no on site parking, it is provided nearby by the hotel for a reasonable price. The staff is friendly and helpful. There is a very small safe in the room. You must request the key from the front desk.

Stayed February 2013, traveled as a couple
Helpful?
2 Thank Andrea T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level 4 Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 28, 2012 via mobile

I booked this hotel based on the location. Although there was nothing tremendously wrong with the hotel or unexpected (because of other travellers reviews), I will try a different hotel if I stay again in Segovia. Here is my summary:

The good:
- location. Situated in the main square, just steps from the cathedral and short walk from the main attractions. There are also plenty of restaurants and shops around.
- complimentary wifi in the room and computer in the lobby.
- room and bathroom were clean.
- friendly staff and valet parking.
- breakfast. They have continental breakfast with cereals, "tostadas", pastries, omelettes, cheese, spanish ham, fruit, and anything you may expect.

The not so good:
- furniture is outdated.
- the room faced a small street, so no views of cathedral or anything but the neighbouring balcony.
- the price of the parking, although you can choose to park the car in the public parking located one block fromthe hotel.
- the room was located just across from the elevator (literally two or three steps from the elevator).

The bad:
- the size of the bedroom. The room we had was really tiny. If it was not for the ceiling being pretty high, it felt claustrophobic to me. There was not enough room for the suitcase and we had to keep it closed all the time. That added to the fact that the door of the miniscule closet was blocked with a desk made our stay very uncomfortable.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EDPR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 6 Contributor
160 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed December 9, 2012

Fabulously sited on the main square and looking directly at the cathedral which day or night is one of the best anywhere in Europe. Beautifully lit at night. Wonderful location for walking the town. Delightful square with a number of cafes to choose from, although we found the restaurant at the Isabel to be so good that we had three dinners there...one inside and two on the square, and one breakfast.
Our room was large and very nice...I wouldn't say luxurious or completely up to date in the bath, but still very acceptable and wouldn't trade the location.
Staff was business friendly. Parking was secure and nearby. We'd stay here again because it met all our needs with a great location and in a lovely city.
Don't miss the Alcazar or the Roman aquaduct and be sure to wander some of the area and neighborhood near the aquaduct.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cloudyskiies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Struisbaai, South Africa
Level 6 Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 5, 2012

What a stunning iew of the Cathedral from out window. Room on 2nd floor and very spacious. Bathroom very clean with all the amenities you could wish for. Hotel located on Plaza Mayor. The Hotel Restaurant was wonderful, with good value, high quality food, not to mention the superb Tapas we got with our drinks. Breakfast was excellent with a good range of cold meats, breads etc.
We were there during the Festival of San Fruto, so the live concerts in the Plaza were great.
I would defenitely recommend this hotel and if ever in Segovia again, would defenitely stay here.
The receptionist was great, even ordering a taxi for us to take us to the train station very early on Sunday morning.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Infanta Isabel Hotel

Property: Infanta Isabel Hotel
Address: Plaza Mayor 12, 40001 Segovia, Spain
Location: Spain > Castile and Leon > Province of Segovia > Segovia
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
#2 Romantic Hotel in Segovia
#5 Family Hotel in Segovia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Infanta Isabel Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Infanta Isabel Hotel is a unique and comfortable hotel in Segovia, located in the Plaza Mayor, only a ten minute walk from the bus stop and a 15 minute drive from the AVE train station. With a meticulous and elegant decoration, the Infanta Isabel Hotel has 37 fully equipped rooms and is perfect for holidays or business trips, since it has two fully equipped function rooms. Our hotel in Segovia has free WiFi internet throughout the building. The Hotel has 37 spacious rooms, completely equipped and decorated in a late 19th century style. Most of the rooms at our hotel in Segovia have balconies overlooking the main square, where you’ll have views of the Segovia Cathedral and the Town Hall.The function rooms at the Infanta Isabel Hotel are the ideal spaces to organise any kind of event in Segovia. Our two elegant rooms have a capacity for an event with a maximum of 70 people. Both have free WiFi internet, as well as the usual services offered by our hotel in the centre of Segovia.The Hotel also offers the Casares Restaurant. Its cosy areas are perfect to enjoy a magnificent, traditional but elaborate meal from the wide variety of dishes served at our hotel in Segovia. ... more   less 
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Also Known As:
Infanta Isabel Segovia
Hotel Infanta Isabel

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