One always expects a welcoming and attentive staff from a five star hotel, this is not the case at Palacio de San Esteban. Not that we were mistreated, but there was a total lack of care and attention ... no one to help us with our bags, nor a smile, nor a good morning at breakfast. Great location, in a reserved area in walking distance to all of Salamanca's main points of interests. We reserved an executive suite which was not very large, but still comfortable. Small window with shutters that kept the room dark and some of the street noise at bay. Our view was of the hotel's outdoor lounge, which seemed nice enough but it sat adjacent to the parking lot ... not a great view when you are having drinks. Nice big bed, two good normal sized pillows for each guest. Aircon could be better, air stream is directed to your head while you sleep, so our only option was to turn it off if it became too bothersome. Large comfortable bathroom with bathtub and separate shower. Good wifi, easy and simple access. But overall, room lacked creature comforts. Breakfast was just ok, not an amazing selection ... by far the worst croissant that I can recall. Staff at breakfast couldn't care less with guests needs, completely inattentive and indifferent service ... really the worst. So let's get real here people, there is no way that this is a five star hotel ... maybe a 3.5 star on a REALLY good day.
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- Also Known As:
- Ac Hotels Salamanca
- Ac Hotel Salamanca