We ended up having to pay for the room twice despite having proof that we had already paid for the room through a hotel booking website. The owner / manageress was extremely rude and aggressive and would not listen to reason, to the point of virtually physically assaulting my wife and myself. Our young children were terrified by her manner. Because of this experience I would not recommend this hotel to anyone, there are numerous hotels in Burgos with much better facilities and pleasant staff. Please avoid !