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All reviews the river old town converted monastery lovely building old palace historical building standard room amazing hotel perfect location euros per night across the bridge on site parking loved this hotel stayed longer rooms are large free wifi luxury hotel
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Reviewed 4 weeks ago

Arrived at hotel needing toilet, facilities would not take my wheelchair (75cm). Was told that room would therefore not take it either.
Staff not interested in helping us find alternative accommodation.
They did not help with bags and did noit even offer us a drink!

  • Stayed: September 2018, traveled with friends
    • Service
Thank M9MOX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this reviewResponded 4 weeks ago

Good afternoon M9MOX,
Regarding to your negative comment about our hotel, we want to say that we have tried everything possible to help you.
We have also called in other hotels (7 in total) to ask how far they had the doors of their adapted rooms and they were just like ours.
As you know the problem was the extra width of the axis of your chair and not the measurements of our hotel and the rest of the Burgos hotels.
At reception we have a Free "Welcome Corner" with fresh drink, fruit and sweets and we are surprised by your comment about the drink. In fact, our waitress served you some teas at the time.
In any case, we are sorry that your stay at our hotel has not been to your liking and we intend to improve our services and facilities.
Thank you very much and best regards."

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

The hotel is in an excellent location just outside the old city.
The hotel is clean, rooms well equipped including a kettle & a Nespresso maker & the staff are helpful. The breakfast is incredibly good.
We had a standard room with no view which was okay but there was only one bedside table, which I found a little strange considering the standard of the hotel.

Stayed: September 2018, traveled as a couple
Thank gfacey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this reviewResponded 4 weeks ago

Dear gfacey,
Thank you so much for your positive feedback about your recent stay at our NH Collection Palacio de Burgos.
We are glad to learn how much you enjoyed your experience at our hotel Appreciating the suggestive and historical location of the property.
Thank you for being such a perfect ambassador of our service culture. We are looking forward to welcoming you back to let you continue your lovely experience in your castilian "timeless home"...
Kindest Regards,

Alfonso Ruiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2018 via mobile

Missed the parking of the hotel. Public parking just around the corner, lots of free space. Converted monastery, 5 minutes walk from Burgos cathedral. Very quiet, good bed, nice restaurant, more than decent breakfast. Rcommended.

Stayed: September 2018, traveled solo
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this reviewResponded September 14, 2018

Dear Peter D,

Thank you very much for taking the time to write such lovely review about your stay at The NHC Palacio de Burgos.

I am thrilled to hear that you had a fantastic stay and that you found our service and surroundings wonderful.

I am delighted that during your stay you had the opportunity to dine in our restaurant, it certainly is an experience that shouldn’t be missed. I will be sure to pass on your comments to our Food and Beverage manger who will be so pleased to hear your feedback.

Best wishes,

Alfonso Ruiz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2018

It is a superb establishment with very friendly personal. Clean, good value for money. A recommended stop on our way to the south of Spain. We stay there every year on out travel to the south. Enjoy your stay there.....

  • Stayed: August 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank jorisv606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this reviewResponded September 7, 2018

Dear jorisv606,
Thank you for choosing NH Collection Palacio de Burgos and for sharing your experience with us.
We hare very happy to read that our staff made you feel welcome!
Our Guests' happiness is for us the most important thing, so we're honored to receive your compliments.
Looking forward to have you back soon
Best Regards,

Alfonso Ruiz

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Reviewed September 5, 2018

A lovely hotel in an old palace just opposite the cathedral. The staff were exemplary, charming and helpful at reception, in the dining room and at breakfast. The breakfast is fantastic, innovative, fresh with a focus on healthy juices, shots etc. Huge range of everything including local produce to try.
The set menu in the dining room was excellent and well priced. Highly recommended.
We needed car parking and although the hotels own parking was full it was very easy to park outside, unload bags and drop the car into the public underground car park literally just around the corner.

Room Tip: Worth paying extra for a front room with a view
Stayed: September 2018, traveled as a couple
Thank Cass2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this reviewResponded September 7, 2018

Dear Cass2007,
Thank you so much for your positive feedback about your recent stay at our NH Collection Palacio de Burgos.
We are glad to learn how much you enjoyed your experience at our hotel Appreciating the suggestive and historical location of the property.
Thank you for being such a perfect ambassador of our service culture. We are looking forward to welcoming you back to let you continue your lovely experience in your castilian "timeless home"...
Kindest Regards,

Alfonso Ruiz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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