I first picked this hotel because its location, which is one of the few things it got going for them. I had a real hard time getting a response from them by email. I finally opted for just calling them and made the reservations with the caveat that I was transferring my luggage while walking the Camino de Santiago so my lugagge would be delivered ahead of my arrival on the ame day. All was agreed on and reservations were set.
Three days (3) before arrival WHILE I WAS ALREADY walking the Camino de Santiago I get a frantic call from the baggage transfer company (Jacotrans-- wonderful folks) that the Hotel Entrearcos would NOT accept the luggage. I then decided to cancel my reservation. I COULD NOT get hold of anybody; even Jacotrans could not get hold of them.
Fast forward a couple of days and while I was at Burgos I stopped over to see them. The staff could not find my cancellation email and threatened to charge me for the room. They even had the nerves to tell me that I had to email the evidence that I had cancelled.....as if THEIR email was working all of the sudden!!!???
For 3 Euros more than their quoted price I stayed at the Hotel Norte y Londres which was a WONDERFUL hotel who caters to Pilgrims with care and kindness. Hotel Entreacrcos is a dump with dumpy staff. AVOID at all cost!!
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