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“A very pleasant experience” 4 of 5 bubbles
Review of Hotel Fernan Gonzalez

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Hotel Fernan Gonzalez
Ranked #27 of 51 Hotels in Burgos
Leeds, United Kingdom
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“A very pleasant experience”
4 of 5 bubbles Reviewed October 30, 2013

This hotel whilst a little tricky to find by car was well positioned for a city break.
Staff were friendly and spoke excellent English.
The hotel is quirky and has lots of original features and different styled bedrooms.... hence it's Boutique title.
Breakfast was excellent and well catered by attentive staff.

If you are trying to find this by car, I suggest a quick look at Google streetview as it's easy to miss.
Our Satnav took us to the correct street, however then we had to poke about to find the hotel.
It is however signed on the city yellow hotel signposts.
There is a multistorey carpark very close by, and we left are very full car safely there.
If we return to Burgos, we would use this hotel again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank encodeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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356 reviews from our community

Traveler rating
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    45
    33
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco, California
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed October 28, 2013

My last day of mini Camino so I stayed here before I took a train back to France to head home. Compared to the Albergues I was staying this was a paradise, but I wasn't paying 65 Euros per night in albergues either. I stayed in many class of hotels during business trips and this one definitely is not worth the price. I stayed in pensions during the Walk at 25 Euros that were 10 times better.
. Small and dirty room with window that opens into someone's balcony - talk about no security.
. Broken toilet flush which I had to fix myself because I didn't want to wait for them to fix it
. Public computer was a nice touch but turning off internet to let me know to get off isn't very nice customer service

Room Tip: I believe there are lot of good hotels that are much better and cheaper. Next time I would do some...
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  • Stayed October 2013, traveled solo
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank jnlee99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Burgos hotels

Aust.
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 22, 2013

We are staying at Fernan Gonzala right now and after reading the mixed reviews felt we wanted to praise the staff and admire the great art pieces.
Our room is light and airy, the bathroom has all we need, fresh towels, toiletries and enough space for my self or partner to use comfortably. We love the Spanish decor, gold gilded frames around various portraits, tapestries in the room and entrance. We feel it is good value for our Euro and delighted with the little bar just around the corner . Can't beat the location.thanks Carlos!!
Thanks to all.

Room Tip: Room with a view please
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank IreneE1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 19, 2013

We booked this hotel due to its perfecto location, near the Old City where the Cathedral is and so on. We were not disappointed. The staff was friendly and helpful. The room big and clean. During our three days stay we lunched once in the hotel's restaurant and the food was good. Overall, a nice experience.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Markus Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tomar, Portugal
Level Contributor
161 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 bubbles Reviewed September 6, 2013

We booked this hotel for 3 nights based on location (so near the cathedral and old town and around the corner from the bus station) and price (a suite for 85 euro per night including breakfast). We started off liking it because it seemed quirky in a fun way, but the quirks became less fun as our stay progressed.
We kept shaking our heads and asking one another "What are these people thinking?"
Some examples:
--Our bedroom was large with excellent side-by-side double beds. But in front of the small sofa was a huge, heavy and decidedly beat-up coffee table that seemed to serve no purpose other than bruising your knees. The room had some lovely old-world decorative touches, yet it was painted in the most revolting shade of green imaginable. The bathroom arrangement was split into 2 rooms, one for showering and one for toilet, either one of which was as large as a normal hotel bathroom and obviously new. But while the shower room had a lovely wall-mounted ceramic "fountain" that served no purpose whatever, the other didn't even have a toilet paper holder; also a clamp holding the sink fixtures in place fell off of its own accord; and when my wife informed the front desk that the bidet did not drain properly, the response was "Even when you took the stopper out?" The answer was "yes," but we were puzzled by the question.
Also when we returned to the room one afternoon, inserting the card/key into the wall receptacle failed to turn the lights on. We informed the receptionist; she came right up with us and went "Aha! you must have hit the switch under the receptacle with your hand." First of all, we didn't, so it's likely the maid did. Second, we've stayed in hundreds of hotels, none of which allows you to inadvertently kill the electricity.

---Breakfast was OK but by no means great, and we quickly figured out why. The poor serving girl has to run up a flight of stone stairs every time a guest needs coffee or the buffet needs to be replenished. This is not just inefficient; it's somewhat cruel. Also, the breakfast room itself is bathed in classy old world decorations that clash awfully with the cheap and garrish blue paint job on the walls. We shook our heads and asked "What are these people thinking?"

---The common areas are nicely appointed. However, walking down the mirrored stairway creates a sort of funhouse/vertigo effect; classical music recordings are played in the lobby and elevator, but the sound volume and the times when it is played vary widely; and the placement of the motion-activated hall-light sensors could certainly be better--if we came off the elevator to go to our room, everything lit up, but if we left the room to get to the elevator, it was a long stretch until a light went on.

This place is clearly an old-world staely home currently owned and operated by the Melia group. If they invest some money in obviously needed upgrades, it could be world-class. Until they do, you could probably do better than to stay here.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Ravennarose96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Attadale, Australia
Level Contributor
281 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 bubbles Reviewed July 17, 2013

We were walking the Camino and upgraded to this hotel while in Burgos.

The hotel was nice but not quite 4 stars.

The receptionist was lovely and spoke excellent English.

Asked for double bed and got twin beds.

Bathroom was a good size but the toilet was wedged in against the vanity which meant that your knees had to be under the vanity to use the toilet - ouch!

The breakfast spread was large but missed the mark. Cornflakes and Coco pops but no muesli. Narrow range of fruits. Most hot dishes were luke warm. The coffee was great.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed July 17, 2013

It is difficult to praise this hotel, but at the same time it is hard to denigrate it. Fernan Gonzalez is described as a boutique hotel, presumably because all of the rooms are different, and are furnished with "antique" furniture. But after staying there it does not fit my interpretation of a boutique hotel. Booking in was no great problem, and our cases were taken to our room, which was just as well, because the two lifts were tiny and slow, and by the time we left, only one of them was functional anyway. We were part of a tour group of nearly thirty people, and almost everyone complained about their room for one reason or another. There is no doubt that the hotel management leaves something to be desired. Our room was on the fifth floor. It was fairly large, with a full size period style writing desk, a circular table in the centre of the room with two chairs, and plenty of wardrobe space including a room safe. There was a large area of mirrored wall on two adjacent sides making the room look even bigger, and overall it was pleasantly decorated. The two single beds were large and very comfortable. The television was an old CRT jobbie straight from the sixties which did not work at all, probably because the batteries were flat in the improvised remote, the likes of which I have never seen before! The air con had probably been retro fitted after the hotel was built (it is a very old building). The unit was fixed to the floor beneath one of the windows and covered by a net curtain, but it worked well and kept the room cool without draught across your face when trying to sleep. The bathroom was small, with shower over bath, w/c and bidet and a single wash basin in the same room. The plumbing creaked a bit, but everything worked, and the room as a whole was clean, and had an almost lived in feeling. Fresh towels were provided each day and the room was tidied at the same time, but some of the other guests complained that their rooms had not been attended to. Breakfast was just about O.K., but we had one evening meal there that was an unmitigated disaster and I will not go into detail. The biggest point in staying here is its location. It sits in a small side street close to the river, and is within 5 minutes walk of the gate to the old town. Turn left out of the hotel cross the main road, then the bridge across the river and you are looking at the most amazing cathedral building, which is fantastic inside as well. The town becomes packed in the evenings, and settling on somewhere to eat can be daunting, as there are so many restaurants and tapas bars. The unlikely named La Mafia is worth seeking out, for fresh and very well cooked food which is hot when served.

Room Tip: Go for a fifth floor room
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank fenunkinoodlenut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Fernan Gonzalez

Property: Hotel Fernan Gonzalez
Address: Calle Calera 17, 09002 Burgos, Spain
Location: Spain > Castile and Leon > Province of Burgos > Burgos
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #27 of 51 Hotels in Burgos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Fernan Gonzalez 4*
Number of rooms: 74
Official Description (provided by the hotel):
The hotel has 74 spacious and fully equipped rooms, various meeting rooms of different capacities and, above all, an unrivalled location in the epicentre of Burgos. Our guests speak highly of our unbeatable location, first-class service, our spacious rooms and bathrooms, the quality of our mattresses and the original ambience of elegance and grandeur that envelops all areas of the Fernan Gonzalez Hotel. ... more   less 
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