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“A Superb Hotel” 5 of 5 bubbles
Review of Eurostars Palacio Buenavista

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Eurostars Palacio Buenavista
Ranked #1 of 45 Hotels in Toledo
Certificate of Excellence
Dundee, United Kingdom
Level Contributor
146 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“A Superb Hotel”
5 of 5 bubbles Reviewed April 6, 2014

We stayed for a week at the Buenavista, plenty of time to find the flaws or any faults, but to be honest there were none - as good as any hotel we have stayed in.

The staff were excellent, helpful and determined to make our stay as comfortable as possible, Nothing seemed to be too much trouble whether it was snacks in the lounge, an english guide book on Toledo for the duration of our stay, or the clocking of the car parking ticket. Our bedroom was spacious, beautiful bathroom, and very comfortable King sized bed. Plenty of space for clothes storage and comfortable sofa. Large french windows opened to the courtyard below and views of the river, with evening entertainment provided by the aerobatic displays of the local bats ! The public areas and the lounge were stunning, this has to be one of the most spectacular hotel interiors in Europe.

The food was superb from the lavish breakfasts (I pass on Champagne for breakfast), with a huge range of teas and coffees and plenty of freshly squeezed orange juice.Wide choice of pastries, cooked meats, cheeses and a range of cooked breakfast foods. We dinned twice in the formal 'Don Quitoxe' restaurant - on both occasions the meals were excellent as indeed was the service. The lounge bar was also great for club sandwiches and generous drinks measures, served with its own tapas of olives and crisps.

Management showed great attention to detail -I watched a manger checking the lounge one evening - the single failed bulb was replaced by maintainance within 5 minutes.Wife tried the Spa and had the Hawai'ian massage which she found very relaxing.

Yes it is a bit out of town, but the car was safe in the underground car park, and we walked in two or three times (40 minutes as a previous reviewer noted) and indeed back from the railway station when we took a day trip to Madrid. The plus point was that it was close to the Autovia (once we had mastered the odd entrance and exit to the hotel) leading North and West so we were able to cover a swathe of Central Spain visiting Avila, Salamanca, El Escorial, Sergovia, Caceres and Trujillo.

The Buenavista is one of the World's great Hotels.

Room Tip: Fourth floor overlooking the river
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bearair52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review, April 8, 2014
Dear Bearair52,

First of all, let me say that it was an absolute delight to read your comment. It is thanks to invaluable feedback such as yours that we all remain motivated and happy to work.

Here at Hilton Buenavista Toledo our goal is to ensure the most comfortable and memorable stay for each and every one of our guests, and we feel greatly rewarded when we hear that we have succeeded in doing so.

In particular, our kitchen team was very happy to read your review regarding our restaurants and food services, as this goes to show their dedication is not in vain. We try to offer the best gastronomic experience with local Toledo specialities.

As you have described, our Hotel is a XVIth century palace with a significant part still from the original construction of the Palacio de Buenavista, and I am glad that you were able to enjoy our architecture.

Without anything further in particular, I would like to thank you one more time for the motivation provided by your feedback, and we hope to be able to welcome you back into our property in the near future,

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,223 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
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English first
Level Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed April 6, 2014 via mobile

The rooms are very elegant and spacious, the bathrooms are very modern, the Hotel premises were clean and neat.
The reception staff were great, though I have seen some new faces this time. Also the breakfast experience was good as always with very tentative and welcoming staff.
The view from the Hotel is just awesome and you will definitely feel you have made the right choice.

Stayed April 2014, traveled on business
Helpful?
Thank Aymek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review, April 8, 2014
Dear Aymek,

I would like to thank you for having taken the time to give us feedback on your second stay with us. I am very happy to hear that your stay was just as enjoyable as the previous one, and that you have enjoyed our facilities.

In particular, I am delighted to read your comments regarding our team, which is young and dynamic and always tries to offer the best possible service.

Thanking you once again for your choice in Hilton Buenavista Toledo, our entire team sincerely hopes that you will be able to stay here again so that we can try to surprise you and make your third stay an even better one to the first two.

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auburn, Washington, United States
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed April 4, 2014

I stayed at the Hilton Buenavista Toledo on a solo trip through Spain this March. It was one of the highlights of my trip. I've stayed at some very nice hotels and this is up there with the best of them. The lobby is stunning & my room was beautiful with a nice view of the old city. As other reviewers have pointed out it is a ways out from the old city. I ended up walking into town both mornings because I didn't want to wait for the shuttle. It is about a 40 minute walk but I didn't mind. The location of the hotel is the least favorable aspect of the hotel but hardly a deal breaker. The only other thing I would add is most of the staff seemed to be new and/or inexperienced. However, they were friendly and as helpful as possible every time and made every effort possible to make my stay a positive one - for the effort and the beauty of the property itself I'm still giving them 5 stars. Great hotel property.

Stayed March 2014, traveled solo
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review, April 8, 2014
Dear Chris B,

It was a genuine delight to read your review and to hear that we succeeded in offering the best possible service in our XVIth century palace. Comments such as yours motivate us to always improve and always make sure our guests have had a memorable stay.

Without anything further in particular, and thanking you once more for the motivation your feedback has provided us with,

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradenton, Florida
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 26, 2014

If you are in Spain and want to have a great experience, you may take the train (High Speed) from Madrid to Toledo, spend the day in an Imperial City, with lots of buildings and Museums (don´t miss El Greco´s 500 years exibition). You may relax in this hotel and feel the outstanding quality of service.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank vmm888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review, March 27, 2014
Dear vmm888,

First of all, let me thank you for letting us know about the quality of your stay.

I am very happy to hear that we were able to make your stay a confortable and memorable one in our XVIth century palace of the Imperial City.

Here at Hilton Buenavista Toledo our goal is to provide the best possible service to each and every one of our guests and we feel greatly rewarded when we hear that we have succeeded in doing so.

In particular, I would like to thank you for your comment referring to the quality of our service. I will share your Tripadvisor review with the rest of them team as I know for a fact this will only motivate them further and delight them.

Without anything else in particular and hoping to welcome you back into our property in the near future,

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shiprock, NM
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed March 25, 2014

Definitely a four-start hotel, but I'm docking it one because of poor value.
Pros: Lovely hotel, nice rooms. Staff was excellent, except in the bar area in the evening.
Cons: It is far from the city center. The breakfast is overpriced, even if you get the "discount" of paying ahead of time, particularly when you consider that most European hotels include breakfast in the price of the room. Internet was $18/day to have access in the room, which I feel is very old-fashioned.

  • Stayed March 2014, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank yeehawlil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review, March 27, 2014
Dear yeehawlil,

First of all, I would like to thank you for the valuable feedback as it is our primary source of improvement and we always highly value it.

At Hilton Buenavista Toledo, we always try to provide the very best possible service to each and every one of our guests, and we feel greatly disappointed when we hear that we have not succeeded in doing so.

In particular, I would like to personally apologise for any inconvenience caused by the price of our breakfast. I can assure you our buffet is made from the freshest and highest quality ingredients to ensure the very best possible start of the day for each of our guests.

Without anything else in particular, I would like to thank you once more for the valuable comments you have provided us with and hope to be able to welcome you back into our property in the near future,

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed March 24, 2014

The quality of the hotel is much better than the normal Hilton. The rooms are very spacious and comfortable.The main lounge and bar is impressive with a huge ornate glass domed ceiling. Hotel staff very pleasant and helpful. Food much as you would expect for Spain but the breakfast was very good - freshly squeezed orange juice and organic bread.
The only disadvantage is it is a short taxi ride under 10 euro to the town - easy to get taxi there and back.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Adder26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review, March 27, 2014
Dear Adder26,

First of all, thank you for taking the time to share your impression of Hilton Buenavista Toledo. Our first and most important goal is to ensure that our guests can experience a comfortable and luxurious stay in our XVI century palace of Buenavista.

In particular, I would like to thank you for the positive feedback regarding our staff members. They will be delighted to hear that they were able to bring the warmth and light of hospitality.

Without anything else in particular, we all hope to be able to welcome you back to our property in the near future,

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener
Level Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed March 18, 2014

Our family drove to Toledo from Madrid airport after a long overnight trip from Newark, NJ. We were exhausted.

The room was spacious, clean and comfortable. Despite the fact we checked in early, the very comfortable cot for my daughter was already in place. It was by far the best bed we had during our trip.

On our last trip to Spain, we noticed that it was hard to sleep in because of street noise and church bells (very charming, but not conductive to a nap). This luxury hotel is far from the madding crowd. My regret is that we weren't able to fit in the fancy spa into our schedule.

We slept like babies during the day and went out at night and enjoyed Toledo immensely. I might have had a different experience if we were relying on the shuttle as the hotel is a bit of a distance away from the Toledo tourist area.

Note: the GPS might give you bad directions. Once you exit the highway, look out for the signs for the Hilton Hotel. It's not visible because of the Hotel Perdrix.

The staff were exceptionally helpful and friendly.

Room Tip: If you get a floor 1 room, you will have a balcony. The night sky views were gorgeous as there is ve...
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TiredCanadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review, March 19, 2014
Dear TiredCanadian,

First of all, let me thank you for having shared your opinion of our Hotel with the Tripadvisor community. It was an absolute pleasure to read your very positive feedback.

Here at Hilton Buenavista Toledo our goal is to offer the very best possible service to each and every one of our guests and we feel greatly rewarded when we hear that we have succeeded in doing so.

I would especially like to thank you for the feedback relating to the staff service, as I know that our personel will be delighted to read it and will feel even more motivated from it.

I am glad to hear that you have enjoyed the beauty of Toledo in the full comfort of our XVIth century palace, and I hope to be able to welcome you back into our property in the near future,

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eurostars Palacio Buenavista

Property: Eurostars Palacio Buenavista
Address: Calle Concilios de Toledo 1, 45005 Toledo, Spain (Formerly Hilton Buenavista Toledo)
Location: Spain > Castile-La Mancha > Province of Toledo > Toledo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Toledo
#1 Romantic Hotel in Toledo
#1 Business Hotel in Toledo
#1 Family Hotel in Toledo
Price Range (Based on Average Rates): $
Hotel Class:5 star — Eurostars Palacio Buenavista 5*
Number of rooms: 117
Official Description (provided by the hotel):
The Eurostars palacio Buenavista, constructed around the former XVI century Buenavista Palace, is located just 5 minutes from the old city quarter of Toledo by the free transfer service. Based within a UNESCO World Heritage Site, the hotel is situated in the perfect location for exploring all the hidden treasures that the Imperial City of Toledo has to offer. Along with the city's commercial and recreational districts, those wishing to visit the heart of Spain, the Eurostars Buenavista Toledo Hotel is also the ideal starting point from which to discover Aranjuez, Cuenca, Avila, and other points of interest near Madrid. Madrid City Centre is easily accessible via the AVE (High Speed Train), which the journey from Toledo to Madrid's Atocha Station in just 30 minutes. The city of Madrid is then yours to explore, where you can find its main museums: the Prado, the Thyssen and the Reina Sofia within walking distance.The Madrid-Barajas International Airport is a short 45 minute drive taking the AP-41 or A-42 highways; however special tariffs can be applied to airport transfers upon request ... more   less 
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Also Known As:
Hilton Buenavista Toledo Hotel Toledo
Hilton International Toledo
Hilton Toledo
Toledo Hilton

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