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“Beautiful, luxury and relatively reasonable price”

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Eurostars Palacio Buenavista
Ranked #1 of 44 Hotels in Toledo
Certificate of Excellence
Reviewed October 23, 2013

It's harder in many ways for a luxury property to get outstanding reviews; the price tag associated with the luxury has high expectations attached. This hotel meets and even exceeds the expectations. It's an excellent 5* hotel and better than most other Hilton hotels. Service is excellent throughout (a special mention for Angel in the restaurant - really provided outstanding service with a smile), the rooms are large and comfortable, excellent bathrooms. Breakfast is expensive, but worth the price. We had lunch at the Toledana restaurant once as well - again, both the fokd and service were excellent.

The only downside is that the hotel is well out of town. Shuttle buses are available, though they should be more frequent.

Given the superlatives with which I have laced my review, I'd have to say that the room rates do represent fair value.

  • Stayed: October 2013, traveled as a couple
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Thank gnomeaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this reviewResponded October 24, 2013

Dear gnomeaz,

Thank you for posting a review of our Hotel on Tripadvisor. We are always glad to hear about our guests' experience and it helps us to further improve our service.

First of all, I would like to thank you for your very positive feedback regarding the breakfast and lunch experience. Our executive Chef makes it his priority to provide our guests with an innovative culinary experience. I will communicate your comments to Angel and the kitchen staff who will be most delighted to hear them and will feel even more motivated.

Regarding our transfer service, I would like to apologise for any inconvenience that may have caused you. We are currently in process on improving this service so as to offer it with more frequency.

Thank you again for your valuable feedback,

Hoping to welcome you back to our property in the near future,

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo

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203 - 209 of 1,383 reviews

Reviewed October 20, 2013

we were greeted well and the lobby is extremely beautiful. The view of Toledo is world class. We loved it! The garden separates this from an average hotel. The room was large and had a door to separate the entry and bathroom from the bedroom. Very detailed oriented.

  • Stayed: October 2013, traveled as a couple
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Thank jazphan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this reviewResponded October 22, 2013

Dear jazphan,

Thank you for sharing your opinion on Tripadvisor.

At Hilton Buenavista Toledo we give great importance to guest feedback as it is our main source of improvement. Our staff is always delighted to hear about our guests' experience.

In particular, I would like to thank you for your positive comments regarding our Hotel. I am glad to hear that the rooms and the gardens, based on the original XVI century palace, were to your liking. I will communicate your feedback to the Housekeeping team who will be happy to hear our detail oriented cleaning service was a success.

Looking forward to welcoming you back into our property in the near future,

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo

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Reviewed October 16, 2013

The room was very large and well layed out. The bathroom was very well appointed and everything smelled fresh and clean. I used the day spa and hairdresser at the hotel and both were excellent. There are lovely mud pools to relax in. The bar and restaurant were also lovely. I was very pleased to be offered gluten free bread with my meal. The breakfast was well presented with lots of choices. The only problem with the stay was the fire alarm telling people to evacuated at 1am in the morning. The staff offered no explanation and in the end people just headed back to the rooms in their pj's.

Room Tip: Travelled with a group of 36 and everyone had a good room.
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  • Stayed: October 2013, traveled as a couple
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Thank pussycat21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this reviewResponded October 22, 2013

Dear pussycat21,

First of all, I would like to thank you for sharing your experience with everyone on Tripadvisor.

At Hilton Buenavista Toledo our goal is to deliver the very best possible service to each and every one of our guests, and we feel greatly rewarded when we succeed in doing so.

Hence why I am delighted to hear that our Spa facilities were to your liking. As you mentioned, our thermal circuit offers many types of pools, showers, saunas and steam rooms to ensure a rejuvenating rest.

I would also like to personally apologise for the inconvenience caused by the fire alarm incident. I can assure you I have investigated the incident and taken the necessary precautions to ensure it does not repeat itself.

Hoping to welcome you back into our property very soon,

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo

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Reviewed October 10, 2013

A beautiful hotel, very clean and fantastic staff!!
If you want to visit Toledo than this is the perfect hotel to stay in. They have an amazing outdoor pool and also a spa in case you want to relax in the evenings. The Quixote serves really good food and it's perfect if you want to experience Spanish food.

  • Stayed: August 2013, traveled as a couple
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Thank Cristina p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this reviewResponded October 11, 2013

Dear Cristina P,

First of all, let me thank you for taking the time to share your opinion on Tripadvisor. Here at Hilton Buenavista Toledo we always value customer feedback.

I am especially glad to hear that you were able to enjoy our pool facility and our specialized restaurant Quixote which is designed to offer an unforgettable culinary experience for our guests.

Once again, I would like to thank you for your motivating remarks, which I will communicate to the rest of the staff, who will feel rewarded by them.

I wish to welcome you back to our property in the future,

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013

This hotel was about 10 minutes outside the old city center but they provided a shuttle to take us into town for free. Their restaurant Quixote provided a delicious meal our first night there with very warm and competent service. Nice quiet bedroom, roomy with a good sized bathroom.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this reviewResponded October 10, 2013

Dear David H:

First of all, let me thank you for having taken the time to share your opinion on Tripadvisor. At Hilton Buenavista Toledo we highly value our guests' feedback in order to always improve our service.

I am delighted to hear that you were able to enjoy our Chef's culinary innovations in our Quixote, our restaurant designed to offer the most creative and unique dinner experience to our guests.

Once again I would like to thank you for providing us with valuable feedback,

I look forward to welcoming you back to our property in the future,

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

Beautiful hotel in a less than ideal location. All could have been overcome if staff had been flexible with service and focused on the customer. Would not return as a tourist...quiet, isolated, and out of touch

Stayed: October 2013, traveled with friends
Thank Kathleen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this reviewResponded October 9, 2013

Dear Mrs Kathleen A,

First of all, I would like to thank you for having taken the time to share your opinion on Tripadvisor. We take customer feedback very seriously as it is the best way for us to improve our service.

I am very sorry to hear that the service of our staff was disappointing. Our Hilton standards push our team members to offer the best possible and most professional service. For that purpose, I would like to ask if you could provide us with further details regarding the waiting staff during your stay in order to continue our investigation regarding this issue.

Once again, I would like to thank you for your valuable feedback and assure you that it is very important in order for us to improve,

Sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

We stayed here during a 10 day trip to Spain and wished we had more time at this property! The hotel itself is gorgeous. The lobby, lobby bar, and conferences areas are incredibly and impeccably decorated. They have lovely antiques and it's a very unique hotel space. Our room was wonderful! Very spacious (not always true of European hotels) and it had amazing views of the old city and river.

We checked-in to a bottle of Cava and chocolates and our room decorated to rose petals which wasn't even the best part of our stay. The front desk staff were incredibly helpful with restaurant ideas and activities, but the hilton shuttle driver took the cake! He was funny and pointed out lots of sites along the drives to/from the hotel.

We greatly look forward to returning to Toledo and this property.

  • Stayed: May 2013, traveled as a couple
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Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this reviewResponded October 7, 2013

Dear Jessica R,

Thank you for having taken a few moments to share your opinion on Tripadvisor.

It is a pleasure to know that you entrusted us to provide you with the best possible accommodation throughout your recent trip to Toledo, and we would like to thank you for your interest in our hotel. Our team is very passionate in providing the best possible service, and it is great to know that we were able to deliver our brand promise.

At Hilton Buenavista Toledo, we recognize the importance of exceeding and surpassing your expectations and we are very pleased to know that you have fully enjoyed the different aspects of our service. I am especially delighted to hear that you were welcomed in our Hotel by our dedicated staff and that you enjoyed the couples package with our special room decoration and amenities.

I look forward to welcoming you back to our property in the near future.

Yours sincerely,

Carlos Felipe
General Manager
Hilton Buenavista Toledo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eurostars Palacio Buenavista

Address: Calle Concilios de Toledo 1, 45005 Toledo, Spain (Formerly Hilton Buenavista Toledo)
Location: Spain > Castile-La Mancha > Province of Toledo > Toledo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Toledo
#1 Family Hotel in Toledo
#1 Business Hotel in Toledo
#1 Romantic Hotel in Toledo
Price Range: $83 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eurostars Palacio Buenavista 5*
Number of rooms: 117
Official Description (provided by the hotel):
The Eurostars palacio Buenavista, constructed around the former XVI century Buenavista Palace, is located just 5 minutes from the old city quarter of Toledo by the free transfer service. Based within a UNESCO World Heritage Site, the hotel is situated in the perfect location for exploring all the hidden treasures that the Imperial City of Toledo has to offer. Along with the city's commercial and recreational districts, those wishing to visit the heart of Spain, the Eurostars Buenavista Toledo Hotel is also the ideal starting point from which to discover Aranjuez, Cuenca, Avila, and other points of interest near Madrid. Madrid City Centre is easily accessible via the AVE (High Speed Train), which the journey from Toledo to Madrid's Atocha Station in just 30 minutes. The city of Madrid is then yours to explore, where you can find its main museums: the Prado, the Thyssen and the Reina Sofia within walking distance.The Madrid-Barajas International Airport is a short 45 minute drive taking the AP-41 or A-42 highways; however special tariffs can be applied to airport transfers upon request ... more   less 
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Also Known As:
Hilton Buenavista Toledo Hotel Toledo
Hilton International Toledo
Hilton Toledo
Toledo Hilton

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