We chose this hotel because of its accessibility (just outside the old walls, and at the foot of the escalator leading to the old centre); and because of its character. It scores ten out of ten on both those points. The rooms were well appointed and with plenty of character, and we loved the “old palace” feel of the hotel. Yes, as others have written, there is a courtyard to cross and stairs to climb before arriving although there is a ramp at the right of the arch, we managed with large suitcases. Where this hotel falls down is with the service. We sent three emails asking if they had availability, if we should book instead through Best Western online, about parking options – no reply to any. On arrival and departure the reception desk staff would best be described as disinterested. The waiter at breakfast watched the football on TV while we were at brekfast rather than serving us. It was quite comical how poor it was. So if you can ignore the service as we did, stay for position and character - and it was good value.
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- Also Known As:
- Hostal Del Cardenal Toledo
- Hostal Del Cardenal Hotel Toledo