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“Good location but a tired hotel” 3 of 5 bubbles
Review of Hacienda del Cardenal

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Hacienda del Cardenal
Ranked #8 of 45 Hotels in Toledo
Certificate of Excellence
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good location but a tired hotel”
3 of 5 bubbles Reviewed November 5, 2012

The hotel is in a grand old building in a great location but looks a little unloved inside. The staff are not very friendly and offer the minim of service. The breakfast is just OK. The rooms have little noise insulation from adjoining or overhead rooms. It offered nothing more than a budget priced hotel and I have stayed a better.

  • Stayed October 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank VWe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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433 reviews from our community

Traveler rating
    188
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    61
    15
    9
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Calgary, Canada
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 24, 2012

This hotel was a great find. We found a great deal online - two suites for 3 nights for the price of 2 nights. They only have 2 suites in the hotel. The rooms were huge, had a small sitting area off the bedroom and a large outside deck. The hotel is an old palace and is really lovely. Breakfast was good. We didn't eat at the restaurant attached to the hotel because there are so many great restaurants in Toledo.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 154913Happytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northwich, United Kingdom
Level Contributor
57 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed October 21, 2012

Arriving on a hot afternoon it was wonderful to step through the old walls into the calm oasis of the gardens in front of the hotel. We knew there was a steep flight of steps to tackle and with a dodgy knee they were tricky, but my husband carried the cases and we managed fine.

Our room was traditionally decorated, very spacious and probably had the most comfortable bed of our whole tour.The bathroom had everything that you needed but it was quite small.The corridors of the hotel had antiques and interesting objects throughout and we liked the fact that it felt like you were staying in a bishops summer palace rather than a hotel chain.

We had booked a bed only deal and this was fine being located so close to the city walls. Whilst the tourist escalators are very close to the hotel we actually preferred the walk through the nearby Bisagra gate and up the hill, if you weren't in a hurry this was a more pleasant way into the city and brought you directly to the main square. However one night we decided to order a taxi for the journey and it arrived within minutes and wizzed us up into town for less that 4 euros - a bargain.

The hotel was let down in two ways as the outdoor space lacked attention to detail and some of the front desk staff acted as if you were a nuisance rather than a guest! The outdoor space proved to be underutilised by guests and was a little unloved, tidying away glasses and straightening chairs every day could have made such a difference.

As for the older chap on reception, he was miserable, never smiled and was incredibly unhelpful.
When we asked to buy a large bottle of mineral water (as advertised in the room guide) I swear he harrumphed so much that he nearly blew all of the papers off the counter and when we tried to establish how the preferrential car parking worked with the nearby public car park he said crossly "Why didn't you tell me yesterday that you wanted this, now you have caused me a problem" to which we replied "Why didn't you ask if we required it? - we've never been here before and didn't know that you needed to know in advance"
Mr Stroppy's behaviour got worse and worse - Best Western if you're reading this Luis needs to go on a customer service course....pronto, before he drives all of your clients away!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Raine75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Desert, California
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

I ditto all the good things said about this hotel. When you walked thru the portal and saw the gardens, terraces and patios in front of you, you wondered if you were in the correct place. Through the gardens and up the stone stairs you can see that this was once an opulent residence at one time and now a lovely tourist residence. Nice rooms, nice staff. The ambience was a perfect match for being in one of the most interesting cities of Spain.

  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travelbuddy90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worcestershire
Level Contributor
155 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed October 12, 2012

On arriving I thought I was in the wrong place. This place is by far the poshest ‘best western’ I have ever seen. It has a lovely tired courtyard with lots of great features on them leading you to this grand hotel thank makes you think you have stepped back in time. The rooms are large and full of wonderful bits of art. The only downside is the staff are maybe a bit too ‘laid back’. The restaurant looked great and quite formal. In all a great place to come and have a bit of luxury at a very reasonable price.

  • Stayed September 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank whitby_rob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed September 29, 2012

We are sitting in a lovely room in the hotel, awaiting a bus to the train. The property is magnificent, previously the residence of a cardinal and now within the Best Western chain. This is not the American Best Western! The rooms are large, the restaurant is lovely (albeit expensive) and the public patio and rooms are a comfortable escape. My only complaint is the frigid greeting from the entire staff, except for a bartender eager to learn how to make a martini. Was it because we were a tour group of Americans? Who knows. I only know that throughout the rest of Toledo we met warm and friendly people and here we did not - and that is the reason for a four instead of a five. AND WARNING: Nothing about this hotel is handicap accessible!!!

Room Tip: Ask for the first floor. The climb up to the hotel is overwhelming!
See more room tips
  • Stayed September 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Grams69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed September 5, 2012

Great hotel, friendly staff, clean and tidy with a fantastic outside bar/terrace.

If driving, your sat nav (if you have one) will take you to the front door, where you can park outside for upto 2 hours for around 1.50 euros - there is an underground car park about 30 secs away, get the hotel to stamp your ticket as it is cheaper.

Great location being only 5 min walk to the escalators which takes you into the old town.

WiFi is poor, and the breakfast, included, not up to much, but for 80 euros for a double room, cant complain at all1

Highly reconmended.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank matt w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda del Cardenal

Property: Hacienda del Cardenal
Address: Paseo Recaredo 24, 45004 Toledo, Spain
Phone Number:
Location: Spain > Castile-La Mancha > Province of Toledo > Toledo
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #8 of 45 Hotels in Toledo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hacienda del Cardenal 3.5*
Number of rooms: 27
Reservation Options:
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Also Known As:
Hostal Del Cardenal Toledo
Hostal Del Cardenal Hotel Toledo

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