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All reviews santa cruz car elevator rooftop bar perfect location quality accommodation walking distance superior room pedestrian area air con reception staff are noisy at night week stay three nights third floor booked this hotel spacious rooms free wifi
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Reviewed April 6, 2019

Booked in before and after a 7 day cruise.Room was very clean and tidy and the staff went out of there way to make my late departure as easy as possible. I would use this hotel again and some good bars and eating places close by

Date of stay: March 2019
  • Trip type: Traveled solo
    • Location
    • Rooms
    • Service
Thank Clive P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlejandroC4287, Director General at NH Tenerife, responded to this reviewResponded April 8, 2019

Dear Clive P,

Thank you for staying with us and for your nice review and recommendations.

I'm happy to read that you had a nice global experience at NH Tenerife and you enjoy the hotel location, our rooms and our staff. Also, we hope you enjoyed your 7 days Cruise!

Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home.

Cordially,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2019

Perfect Location in the very Downtown of Santa Cruz de Tenerife. Staff very friendly and helpful. Room mid-size, and they arranged for us a room to the backyard, as due to Carnival Events Downtown was very noisy. Just a 1 night stay, but all was great,

Date of stay: March 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Reto1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlejandroC4287, Director General at NH Tenerife, responded to this reviewResponded March 7, 2019

Dear Reto1961,

Thank you for staying with us and for your kind review and recommendations.

I'm happy to see that you had a nice experience at NH Tenerife and hope you enjoyed the Carnival Events of Santa Cruz. We also appreciate your comments about our staff, facilities and location. Our goal is to make the hotel equally good for business and families because our location is one of our strengths.

Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2018

What I disliked:
The bed was really small. We stayed in other NH Group hotels and this one did not meet the standards. This is an overpriced average hotel.

What I liked:
The personal was very nice and helpful. The location of the hotel was very good - in the old center of the city next to restaurants and close to means transportation. The room was quiet and clean. There was no coffee machine in the room but we got coffee at the reception before leaving.

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank andrei_petrescu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlejandroC4287, Director General at NH Tenerife, responded to this reviewResponded September 24, 2018

Dear andrei_petrescu,

Thank you for having chosen the NH Tenerife to come to Santa Cruz! We are really glad you enjoyed your stay this time.

I'm happy to read that you had a nice global experience at NH Tenerife and you enjoy the hotel location, our cleanliness and our fantastic service. We take note of your comments about the bed size. In your case you had a double bed (140 cm) that is the common size of our double rooms. Maybe you were in other NH Group Hoteles with two single beds together so the size would be 180 cm. Sorry for the inconvenience. About the price, this september we have different events on the city so the price is maybe above other months.

Should you need more information for your next stay, do not hesitate in sending us an email. We would be glad to welcome you again!

Sincerely,

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Reviewed August 14, 2018 via mobile

Santa Cruz is the ideal base to explore the much quieter and beautiful Tenerife North away from all the hordes.
It's easy enough to rent a car nearby and park at the hotel itself to discover the hidden gems of the North like the beach of Las Teresitas- only 10 minutes away, the impressive mountains of Anaga, Taganana and Benijo. Loro Parque in Puerto Cruz is also just a short drive away and the Guachinches of La Orotova are a must-do for any authentic trip to Tenerife North.
The NH Tenerife ticks all the boxes. Windows have double glazing, so it's very quiet in spite of being conveniently located right in the town centre. Beds are large and extremely comfortable. A/C and WiFi worked consistently throughout the one week stay.
We found the hotel's staff very pleasant and genuinely cheerful: the girls at breakfast are polite and professional, the front desk staff are welcoming and true ambassadors. We even encountered housekeeping staff who were delightful and took care of every detail.
We'd definitely choose the NH Tenerife again for an all round comfortable stay.

Date of stay: August 2018
Trip type: Traveled as a couple
1  Thank paulineandj0hn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro C, Director General at NH Tenerife, responded to this reviewResponded August 27, 2018

Dear paulineandj0hn,

Thank you for staying with us again and for your kind review and recommendations.

I'm happy to see that you had a nice experience at NH Tenerife. Reading your comments is so gratifying and is definitely a great reward for all our staff who make a great effort day after day to please our guests in all possible manners. Our goal is to make the hotel equally good for business and families because our location is one of our strengths.

Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home.

Best regards,

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Reviewed July 7, 2018 via mobile

While Tenerife may be known as a holiday island, Santa Cruz, the capital of the Canary Islands, is not the destination that people come to for their holidays. There are hundreds of holiday hotels in the south of the island, and on the north coast around Puerto de la Cruz, but Santa Cruz is the business and administrative centre, and the hotels there tend to reflect that environment.

The NH Tenerife conforms to that stereotype, but if one is staying in Santa Cruz, it offers clean, comfortable, spacious rooms with a good bathroom, in a modern building. The reception staff are helpful but have limited linguistic skills — English practice is needed. The usual NH buffet breakfast is offered, but although it is a good selection it is a bit pricey, unless you are there on a weekend. A good alternative for a relaxed Italian breakfast is the nearby cafe “Contigo”, a mere 50 metres away, which also has great true Italian-style pizzas at lunch and dinner.

NH Hotels is a solid, reliable Spanish-based chain of mostly 4-star hotels, with some 5-star properties. The NH Tenerife upholds the brand’s standards well.

Date of stay: May 2018
Trip type: Traveled with friends
Thank felipeordonez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro C, Director General at NH Tenerife, responded to this reviewResponded July 9, 2018

Dear felipeordonez,

Thank you for staying with us in your last visit in Santa Cruz and for your kind review and recommendations.

I'm glad to know that you had a nice experience at NH Tenerife. Reading your comments is so gratifying and is definitely a great reward for all our staff, in this case your mention to front office people, who make a great effort day after day to please our guests in all possible manners. We take note about your recommendation on English practice for them. Thanks also for your comments about our rooms and facilities. Our goal is to make the hotel equally good for business and families because our location is one of our strengths.

Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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