We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
IBEROSTAR Grand Hotel Mencey
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Wonderful hotel”
Reviewed August 17, 2014 via mobile

Peaceful and sublime in every sense. Staff very friendly and hospitable. Service a bit slow in the outlets but they take that from Spain. Food very good and you don't want to leave the pool. Very little to do in santa cruz and the city is a bit run down. Just as well the hotel is top notch! Loved there free shuttle bus service to the beach.

Stayed July 2014, traveled with friends
Helpful?
1 Thank Markymark20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,760 reviews from our community

Traveler rating
    1,043
    495
    150
    46
    26
See reviews for
312
824
78
301
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Berlin, Germany
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 14, 2014

We were positively surprised with this hotel. For the low price I did not suspect to be swept off my feet! We booked the most basic rooms - two of them. One for my husband and me and one for our kids aged 12 and 14. We got two huge beautiful rooms with connecting door. The staff was very friendly and and always smiling. They offer a free shuttle service to the beach several times a day, and you have a big fantastic park with plenty of exotic trees, bushes, plants and flowers just across the street. The premises are perfect and the breakfast buffet is huge!! We don't eat grains - so bread, granola or similar is out of the question for us which normally can be a problem when traveling. But here - there was still plenty of choice for us and breakfast became a highlight of the day! :-) Highly recommended!

Room Tip: Our rooms on second floor was to the back street (mountain view with slight see view) We were woken...
See more room tips
  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Lieselathome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
Level 4 Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 12, 2014

This really is something special! Several visits thru the winter 14/15 and the past 25 years. A total makeover was done a couple of years back, and successfull it was one most say. A beautiful garden and pool area with spa. An old fashioned cocktailbar and terrace for drinks and snacks, the inhouse restaurant is nicely decorated and serves a fantastic breafast and dinner. The uptown location is perfect, a short stroll and you will hit the city centre. When it comes to style, decoration,design an and interieur, see for yourself its worth it! Modern in the old fashioned way.

Room Tip: Poolside rooms are to prefer.
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank Odd J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Grand Hotel Mencey, responded to this review, August 14, 2014
Dear Guest,

Thank you so much for this praising review on your latest stay at our IBEROSTAR Grand Hotel Mencey, we are thrilled we were able to meet your expectations of a luxury and relaxing stay in the lively city of Santa Cruz.

Moreover we are very pleased to read your satisfaction with our recent refurbishment where classic colonial style architecture of the Canary Islands and modern style and high tech have been used to create a refined and comfortable environment for the comfort of our guests.

Our restaurant being a gastronomical reference in Santa Cruz, we are delighted to read that you enjoyed the delicacies thoroughly prepared by our talented Chefs and will not fail to share your feedback as we know it will mean a great deal to them.

Last but not least, we thank you for pointing out our perfect location, 300 meters from the center of Santa Cruz de Tenerife and in a quiet residential area ensuring a quiet perfect oasis to whoever wishes to visit this peculiar part of the island.

Thank you again for your many visits and for the courtesy of your time; We look forward to welcoming you back again very soon.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Grand Hotel Mencey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Dublin, Ireland
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 11, 2014

Stayed for a week in July 2014 and would definitely return again - the rooms are spacious, clean, beautifully decorated. The pool, bar and other facilities are top notch.
Staff were friendly, welcoming and the service at breakfast or any other mealtime was courteous and efficient.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Grand Hotel Mencey, responded to this review, August 19, 2014
Dear Peter,

There is nothing we love more than reading that our guests felt well cared for and thoroughly enjoyed every aspect of their stay at our IBEROSTAR Grand Hotel Mencey; we are very grateful for the time you took out of your day to share your satisfaction with the travel community of Tripadvisor.

It is also very enjoyable to read you felt comfortable in the room we accommodated you in; our goal is to provide comfortable and spotless accommodations in unbeatable locations and we thank you for letting us know you were satisfied with yours.

Moreover we want to thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Thank you again for your valuable time; It will be a real pleasure to welcome you back on your next trip to Santa Cruz de Tenerife and please do not hesitate contact us beforehand to organize every detail of your stay.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Grand Hotel Mencey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 5, 2014

An amazing experience, despite being in the city it felt like we were in a peaceful place away from all the hustle and bustle. The room was immaculate, and the facilities provided were 5 star. We enjoyed the gym, and the large spa, along with paddle racket on the rooftop courts. The waiters at dinner were very friendly and helpful, as were all of the receptionists and bar staff. The food both at dinner and champagne breakfast was very good, overall a top experience. We look forward to visiting more Iberostar boutique hotels in the near future.

  • Stayed September 2013, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Karim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Grand Hotel Mencey, responded to this review, August 7, 2014
Dear Karim,

We are thrilled we were able to provide you with an “amazing experience” at our IBEROSTAR Grand Hotel Mencey; thank you for making us your choice hotel when visiting Santa Cruz and for the time you spent to share this praising review on your stay.

Moreover we are grateful for your highlights on the beauty and comfort of our accommodations and are glad you took advantage of our Spa and sport facilities.

Our hotel being a gastronomic reference in Tenerife, we will not fail to share your compliments with our talented Chefs as we know this will mean a great deal to them.

Last but not least, we are very pleased to read such lovely comments on our staff; at IBEROSTAR we strive to deliver an excellent and personalized service to all our guests and lay high value on our personnel being guest orientated and welcoming at all times.

Once more, thank you for your visit and the courtesy of your time; we hope that you had a pleasant journey back home and remain at your entire disposal through our call center to help you choose your next IBEROSTAR destination among more than 100 hotels in the most beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Grand Hotel Mencey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portarlington
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 30, 2014

My husband was recently recovering from an illness while on holiday and we had to stay an extra week on holiday. I approached the Assistant Manager Christine for assistance in booking somewhere suitable for my family The Manager Jose and Christine organized full board for us and two beautiful bedrooms .We had a fabulous stay in the hotel and really enjoyed the top class service and relaxing ambience. The food was beautifully served in a lovely restaurant overlooking the pool.The kindness that Jose and Christine showed towards me was over and above the call of duty and I cannot praise them highly enough .My sincere thanks to you all .Margaret

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield. UK.
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 29, 2014


Excellent does not begin to describe our fantastic stay. From the courteous reception to the pool lifeguard nothing was too much bother. The food was very good with many interesting and well presented dishes. The room was also very good and kept very clean with pleasant views over the garden. The choice of bars and seating areas made choosing a difficult decision.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
2 Thank VicJill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Santa Cruz de Tenerife
17.9 mi away
Hotel Botanico & The Oriental Spa Garden
Hotel Botanico & The Oriental Sp...
#2 of 80 in Puerto de la Cruz
1,593 reviews
39.9 mi away
Gran Melia Palacio de Isora Resort & Spa
41.1 mi away
Mediterranean Palace Hotel
Mediterranean Palace Hotel
#27 of 58 in Playa de las Americas
2,922 reviews
Show Prices
Show Prices
Show Prices
41.2 mi away
Cleopatra Palace Hotel
Cleopatra Palace Hotel
#12 of 58 in Playa de las Americas
2,909 reviews
39.9 mi away
RedLevel at Gran Melia Palacio de Isora
39.5 mi away
Melia Jardines del Teide
Melia Jardines del Teide
#20 of 58 in Costa Adeje
4,011 reviews
Show Prices
Show Prices
Show Prices

Been to IBEROSTAR Grand Hotel Mencey? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about IBEROSTAR Grand Hotel Mencey

Property: IBEROSTAR Grand Hotel Mencey
Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Santa Cruz de Tenerife
#1 Business Hotel in Santa Cruz de Tenerife
#1 Romantic Hotel in Santa Cruz de Tenerife
#1 Luxury Hotel in Santa Cruz de Tenerife
Price Range (Based on Average Rates): $$
Hotel Class:5 star — IBEROSTAR Grand Hotel Mencey 5*
Number of rooms: 286
Official Description (provided by the hotel):
As part of the architectural and emotional heritage of Santa Cruz de Tenerife, the IBEROSTAR Grand Hotel Mencey is a symbol of the island. Over the course of six decades it has imbued the stays of famous figures with elegance and good taste. And likewise, the stays of the numerous guests who have chosen this hotel on the Canary Islands as the place for their holidays, events and business trips. Today we want you to also contribute to the history of the IBEROSTAR Grand Hotel Mencey. Infinite relaxation. From charming stays for a romantic getaway to rooms especially designed for groups and exclusive suites with infinite space. Whichever you choose, relaxation is guaranteed! I do. Imagine getting married under a pergola of fragrant flowers, celebrating your ceremony in a garden lit up by lanterns and ending the night by dancing until sunrise. At this luxury hotel in Tenerife, you can personalise the wedding of your dreams to suit your every need. A universe of sensations. This is what awaits you in Spa Sensations. Discover the final frontier of relaxation in its water circuits and with its massages, or rejuvenate like a fine wine with the Wine Sensation therapy. A symphony of flavours. The traditional dishes of the island and the special touch of our chefs make each meal a moment to remember. Cuttlefish on a bed of tomato tartar, prawn salad, artisanal Canary Island cheeses … Music for the ears and the greatest of pleasures for your palette! In the heart of Tenerife. The location of this hotel means you have everything within easy reach. Spend an afternoon shopping at the shopping centres just a stone’s throw away. Or visit Parque Rural de Anaga and explore its lush laurel forest. All kinds of rooms for all kinds of events. This, combined with its terraces, the 7,000 m² of gardens and the best temperature in the world, make this hotel in Tenerife a unique setting to organise events. And, speaking of gardens… Don’t forget to pay a fun visit to the turtles that live in the hotel! All without even leaving the hotel. At the IBEROSTAR Grand Hotel Mencey there are an infinite number of activities you can try. Test out your culinary skills in our cooking master classes, refine your olfactory senses with our wine tasting sessions or challenge your partner to an exhilarating game of paddle tennis. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Booking.com, Travelocity, TripOnline SA, Cancelon, Hotwire, Cheap Tickets, HotelQuickly, getaroom.com, Evoline ltd and HRS so you can book your IBEROSTAR Grand Hotel Mencey reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
IBEROSTAR Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing