This hotel has all the appearance of a 5-star hotel. It has some beautiful old colonial architecture and decor and is very clean and well maintained. The location was good, about 10 minutes walk from the city centre with a good transport service and taxi fares were very reasonable. However, we stayed 2 nights in August and felt the service left a lot to be desired. First of all, after checking in, we were disappointed to be given a twin bedroom having asked for a double! Having said that, the beds and room were very comfortable. Breakfast, which was buffet style, was good with plenty of choice of both hot and cold fare, a great selection of breads, cheeses and fruit. Bar service and restaurant service was extremely slow and delivered more often with a scowl than a smile. However, the leisure centre was excellent and run by a very efficient and friendly young woman. We had no complaints with the cleaning staff either. The attitude of staff generally was average whereas we expected it to be exceptional. With a few tweaks and more attention to staff training, this hotel could certainly be first class.
- Official Description (provided by the hotel):
- The IBEROSTAR Grand Hotel Mencey is, without a doubt, the best five-star luxury hotel in Tenerife. Fully renovated, the IBEROSTAR Grand Hotel Mencey is great for who come to Santa Cruz de Tenerife to enjoy thehotel's spa & wellness centre, taste the delectable food prepared at the Cooking Classroom and attend fun events. Iconic hotel in Santa Cruz de Tenerife. The IBEROSTAR Grand Hotel Mencey is full of character. It was the hotel of choice of the most fascinating figures of the twentieth century and today features the latest technological devices and equipment. More than 4,500m² for your wellbeing. The SPA Sensations offers spa and wellness facilities like no other spa in Santa Cruz: thermal area with sauna, foot bath, Turkish bath, dry heat, float tank, hydrotherapy pool, water well, whirlpool bath, sensation shower, relaxing room, 14 massage and treatment booths, fitness room with state-of-the-art machines, Pilates, yoga... The best spa in Santa Cruz can be found at the IBEROSTAR Grand Hotel Mencey. Colonial architecture. The hotel's contemporary style draws inspiration from the finest architectural styles of the Canaries. The halls, suites, restaurants, pools and casino are all enjoyable spaces with the smartest urban design. Suites with the ideal sleeping environment. Staying at the IBEROSTAR Grand Hotel Mencey ensures a good night's sleep in the suites of the best five-star hotel in Tenerife. Luxury and great amenities in a style that evokes the glamour of the 50s. 11 function rooms. Up to 6,000m² for events in a unique setting in Santa Cruz. With the latest technological equipment and our attentive staff, the success of your event is guaranteed at IBEROSTAR Hotels & Resorts. Premium Wi-Fi. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection - 3.5Mb in up to six devices - to use during your stay. Cooking Classroom. All the culinary pleasures is what guests find at the Cooking Classroom, a unique space for foodies in Santa Cruz de Tenerife. It offers cooking lessons, master classes and corporate events. ... more less
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- Also Known As:
- IBEROSTAR Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife