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Hotel Las Aguilas
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Reviews (1,112)
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Reviewed September 20, 2010

This is the first last minute holiday we have booked and also the first couple holiday we have been on. Due to these reasons we were very cautious about booking. We trawled through loads of last minute deals and used trip advisor for each deal we found. This hotel rightly has an excellent rating on Trip advisor and I wanted to come on and add our experience as this site was very helpfull for us.

We arrived very late on Sunday evening and were met with a very helpful and friendly member of staff who led us down to the restaurant for some dinner and told us to help ourselves to coke, beer etc. The drinks are all named brands and the beer is Cruzcampo. The all inclusive wines are also not bad.

The room is excellent, very spacious, well furnished and on a par with other 4 star hotels in the UK. The only complaint I would have on the room is that it has 2 single beds together rather than 1 double. I think you can upgrade to a room that has a kingsze bed but we were not that bothered.

The pools are great, if not a little cold. I read a review on here saying the pool is about to fall off the cliff!!! I highly doubt that is the case and also doubt the guy is a structural engineer. The infinity pool was actually having work done on it when we were there and it all seemed perfectly fine.

It is obvious who the people are that moan for the sake of moaning. If you are thinking of booking this hotel all inclusive, I would say go for it. We had a great relaxing time and would definately come back.

We would recommend getting a rental car though, the Thomson transfers were £40 each but we rented a car for the week for £70. The hotel has good transport links but the freedom of a car made our holiday that bit better.

  • Stayed: September 2010, traveled as a couple
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1  Thank JS81041
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2010

I arrived at las aguilas on 3rd of september with my partner and 18 month old son we booked a last min all inclusive holiday through teletext holidays,our first impressions were good the reception staff were very friendly and helpfull and as we arrived late at night we had a small meal waiting for us in the restaurant which was a nice touch. when we arrived in our room it looked very nice and clean and we were very happy until we opened the patio doors and realised our room was virtually in the car park! On our first morning we made our way to the restaurant for breakfast which was lovely a good range of tea coffee fruit juice and hot and cold foods plenty to give you a good start to the day we then got the free bus from the hotel to town which was nice and returned in time for lunch which on this day was in the main restaurant other days lunch was in the snack bar and the choice wasnt that great so we ate lunch out quite alot. In the evenings there was entertainment but it was aimed at the spannish guests and was quite poor, the bar staff were very friendy allthough there attitude seemed to change slightly when they realised you were all inclusive and on occasions i was ignored at the bar it almost made me feel embarrased to ask for a drink at times,the evening meals were absolutly great wide range of hot foods salads and the desserts were almost too good! they catered for everyone and i looked forward to dinner each night. There was one major factor that put a downer on the holiday for us we were eating our meal one night my partner had gone up for dessert and my son was in his high chair i moved the chair away from the table to clear some mess off the floor he had made when he leaned very slighly forward and the chair toppled over knocking out his front tooth the waitresses were very concerned in the restaurant we quickly left and went to our room to see how baldy he was cut, although his tooth had been knocked out there was no severe cut so the bleeding soon stopped he also had a bump on his head, we expected to hear futher from the hotel about this maybe to fill in an accident book or incident form e.t.c but we heard nothing even though we made it known more then once to reception ,the waitresses came straight over the next day to see how he was and they were genuinely concerned but nothing from anyone in a more senior position,this accident was without doubt a problem caused by very poor child safety in the high chairs so dont let your children use them. We used the car hire firm in the hotel which was great and exteremly well priced we got to see the whole island which was great. All in all this was a good holiday food,pools and views were great be carefull when you book all inclusive though maybe not the best option for this hotel and will have to be improved quite a bit if they want returning all inclusive guests i would return here but as a half board guest.

  • Stayed: September 2010, traveled with family
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Thank sibble2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2010

We went to Las Aguilas on the 3rd September, for a week, having researched extensively hotels in Tenerife that were offering all inclusive. Both myself and my partner work in catering, so food in particular is quite important to us! It was also our first holiday together, so we wanted to go somewhere nice.
The hotel from the outside, looks lovely, and the location in the hills was perfect for what we wanted - not right in town, but town was easily accessible when we wanted it via the free shuttle bus service which went several times a day from the hotel.
The swimming pools and general grounds are also absolutely lovely, and the view from the terrace in the evening was beautiful.
Sadly, our room was not what we wanted. We got a twin, rather than a double. Also, we were on the ground floor, and our terrace was in the car park - literally, so we could not have the curtains open at all. The partly open roof of the restaurant was also outside our patio door, so we were certainly aware when breakfast started. We asked to be moved but they were not helpful and made no effort to do so, even though I went to see them on two separate days to ask if they could help us out.
Drinks were ideal - available all day, and glasses were not small as often happens. Service in the bar was slow thoughh, in the evenings, mainly since they seemed under staffed here in particular. We didn't visit the bar much though, as entertainment was on there every night and it was aimed towards Spanish guests, so was not much good for us!

Food was very disappointing - we ended up eating our on several occasions. To see the leftover items from the night before's dinner service on the hot counter at breakfast was a bit disturbing to say the least! Green beans, broccoli, calamari, meatballs... This happened daily. Hot food looked very poor, though the grilled fish was nice. Salads were ridiculously overcomplicated and not labelled, so that you could rarely tell what the items were. Breads and melon, though, were fantastic, but you can't live on that all week.

Would recommend Cafe de Paris in the town for cava and people watching, and there are lots of lovely tapas restaurants there too. Staff knowledge of restaurants, shops, opening times etc was pretty poor, so it was a bit of guesswork to find nice places.

All in all, lovely place, but could be so much better.

  • Stayed: September 2010, traveled as a couple
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1  Thank Kerryad876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2010

my husband and i booked this hotel very last minute (48 hours before) just as a quick relaxing getaway for 5 nights, and for what we wanted it was absolutely perfect!!!!! infact it was better than perfect and we both wanted to stay longer. we were all inclusive and more than happy with what we got for the price we paid. we were alittle apprehensive about it being on top of a huge hill and out of town, we were worried that we would be stuck there if it was rubbish and have to pay for taxi's and meals out etc - we really needn't have worried at all it was fantastic!!!!
we arrived late in the evening (around 10.30) and we would have been quite happy to just have a nightcap in the bar before retiring up to bed after a long day travelling, but the lovely guy on reception informed us that although the restarant was now closed he would call down to the kitchen to plate something up for us.we went down to find the restaurant manager expecting us.we felt like royalty. he seated us and poured us two glasses of water from an unopened glass bottle and asked if we would like a drink from the bar (si! .dos cerveza's por favor!!!).then our table was just covered with allsorts of vareties of hot and cold food , then a basket of bread and a huge freshly made salad with ham, cheese, pineapple,grapes, olives and seafood came out. it was absolutely delicious. ......
our room (or should i say suite) was huge, the bathroom had a very large vanity unit with drawers and cupboards underneath and a large well lit mirror. it was amazingly clean! and the jacuzzi bath is a brilliant addition. i believe the only rooms that dont have a jacuzzi bath are the disabled ones (on the same floor as reception) which have shower rooms. the bed was the biggest i'v ever seen - it was actually two singles zipped together but it was made as a double and was more like a super super king - and very comfortable, some of the best nights sleeps i'v ever had in an hotel.
there was a kitchen with a working fridge and hob - again amazingly clean! - but no crockery or cutlery etc (but i suppose you could get some from the restaurant if you really wanted). the one thing that does let the room down a little bit is having no tea/coffee making facilities, so take your travel kettle if this bothers you - but i have to say there is a coffee machine in the restaurant that makes the best cappucino i'v ever had!
the room decor was light with lovely dark wood furnishings, two huge built in wardrobes, an aircon system (free) in both the bedroom and lounge area plus a ceiling fan right above the bed. the telly had 4 english speaking channels,one being sky news and another eurosport - which was handy for keeping up with Andy Murray in the US open - and the balcony was huge with patio doors coming from both the lounge and bedroom. but no matter were you are in this hotel you will always have an amazing view. it has the most beautiful surroundings.
the hotel has a hire service for towels if you dont want to take your own, you just pay a deposit which you get back when you return them. so you can have fresh everyday.
the food is astounding. we never had one bad meal during our stay. the choice is really good, especially in the evening. every other night had a theme, Asia night was out of this world! sticky pork ribs, peking duck, chicken tikka masala, egg fried rice to name but a few!
every night there was a chef cooking fresh meat and fish on seperate grills, and always a seperate childrens buffet.
the salads were lovely, especially the fresh beetroot! and pickled onions were a big hit with hubby!!!!
the deserts looked devine but i held off them in favour of the icecream - 4 different flavours every night! some of the best i'v ever had, especially the coconut one! mmmmm! i did try the homemade truffles one evening, but wish i hadnt as i was very disapointed when there wasnt anymore for the rest our stay lol.they were gorgeous!
lunchtime was slightly limited because the main restaurant was closed due to the quietness of the hotel (although luckily it was open on our last day so it filled us up plenty enough for our trip home) .
To be honest we thought the snack bar was sufficient for a quick bite during the daytime - burger, chips, nuggets, calamari, pizza (definately recommended!!!), hotdog, ham and cheese croquettes, and toasted sandwich's every day , all between 11 - 1 and 3 - 6.
Between 1 and 3pm they would put a salad buffet inside the snack bar and give you 2 choices of main meal (one of them always being fish) - one afternoon i had steak and chips and another time i had the most delicious chicken in cashew sauce with boiled rice and roast pepppers - the good thing about the snack bar was that it was always freshly cooked to order!. you had to wait a little if they had a rush on but who cares your on holiday and you can always order another drink while you wait!
for breakfast there was always an omelette chef cooking to order, and every other choice of egg imaginable -boiled, scrambled and fried etc , plus all the other usual hot buffet style breakfast choices. the bacon was really lean, and they always had two different types of sausages, grilled tomatoes (sometimes with cheese on) and beans. plus other things like sauteed vegetables and spanish omelette.
there was always a vast amount of fruit on the buffet - apples, oranges, plums!!! the banana's are grown locally and are gorgeous! , the kiwi's were sometimes still a little hard but delicious nevertheless, as was the melons and pineapples which were really juicy!. you could pay 1.85 euro's for freshly squeezed orange juice in the morning otherwise it was the concentrated stuff from the machines, but personally i was happy with the cappucino so never tried either.
there was also a good selection of cereals and pastries, and the conitinental type breakfast had a few different varieties of ham and cheese.
oh and the fresh bread was fantastic.
if i had to pick one fault with the food it would be the fact that the grill chef in the evening was a little over enthusiastic with the salt (especially with pork chops), but thats my own personally taste, (i dont really use salt at home so its more noticable to me.) it just meant i had to drink more - and whats wrong with that!
we only left the hotel once during our stay, which was on the free shuttle into town, its about a 10 minute trip and operates from 9;30am until 7;30 at night (get the timetable from reception). we were told taxi's are around 5 euro's each way if you prefer .
next to the hotel there is a big shopping mall with cinema's but i would recommend a taxi to get you there as you have to cross the motorway.
the winding road up the hill to the hotel is very steep,but it is definately accessible for walking if you wanted to. i would happily consider walking down it to the petrol station but i'd never be able to walk back up!! (im not fit enough).
the pool area's are fantastic here - very clean and tranquil. the sunlounge area is so relaxing , its grass covered surrounded by some beutiful flower beds and with plenty of parasols . and again because the hotel was quiet we were never fighting for the best spots.
from 4pm onwards the spanish families tended to come out from nowehere and spoil the peace and tranquility of the day but i guess they are on holiday too and we can't complain. us few english that were in the hotel pretty much had the pool area to ourselves most of the time. ....and by the way i have to say , everyone we met was so pleasant , you just get the impression that the hotel only really attracts the more descerning of british holidaymakers.........definately no lager louts here im afraid - go to playa de las americas if you want that kind of atmosphere.....that said though we did have some good fun in the evening.
The live entertainent is that terrible that you cant help but enjoy it - definately more aimed at the spanish but sooooo funny. you just have to be easy going about it and make your own entertainment really .
if you get really bored, there's a snooker table, pool table, ping pong, and a small arcade with about half a dozen video games in it, theres also a pre-pay game station with a large flat screen telly - we didnt use it but it looked like an xbox system - and an area with 4 computers for the internet, (1 euro for 15 minutes) and you can also pay for wifi if you prefer to use your own laptop in the reception area (2 euro an hour).

theres a small round kids pool by the mini club building (which by the way is open 11-1 and 3-5) and theres a little imitation beach area round it with sand . theres also a slide, swing , bouncy castle, giant chess, monkey bars and small climbing bars. theres also a tennis court but you have to pay for that.
the duck pond is a lovely feature especially for the younger children (just dont mention the peking duck on asian night as one child did get quite upset at the thought of donald being in the frying pan lol). it has a low fence around it and the ducks wings have been clipped so they can't fly off. they are really well looked after . as are the rest of the hotel grounds and gardens, they are truly beautiful.
there is also two collared hotel cats roaming around the grounds (often un-noticed), they dont really bother you unless you entice them to come over, they never beg for food or attempt to come inside the hotel restaurants. although one of them took a shine to me and often sat on my sunbed enjoying being gently stroked, she soon toddled off when a wet and noisy (spanish) child came anywhere near it. the 2 cats are very tame and very clean. but if you dont like them dont worry because they wont bother you.
theres also a family of buzzards in the nearby hills which you will daily see hovering and swooping in and out of the blue sky.
i have to mention the lizards (gheko's) there is a million of them (more so by the large pool)!!! they have a tendency to startle you sometimes but they really are great fun to watch . they dont really come anywhere near you, but they are most definately there so just be aware of them.
all round this is one of the most beautiful hotels i'v personally ever stayed in (and thats saying something considering last year we went to a 'Hilton' in the carribean). it is also outstandingly relaxing and peaceful .
we fully intend to return next year to see the completion of the currently being built ' Spa and wellness centre' - although some work was going on during our stay , we hardly heard a thing and it never disrupted anything. oh and they'v just finished a stone built BBQ by the snack bar, so that will be up and running soon.
were hoping they may turn the pool by the hotel into an infintiy pool - it is most defiantely worthy of it - as the view there is astounding.
this time my husband and i came alone. it was perfect for us as busy professionals in need of some quality time together to celebrate our wedding anniversary, and i do feel its probably better suited to couples or families with children who are able to entertain themselves and who make friends easily , so that the parents can relax and make the most of the tranquil setting,
we have said we will probably bring our 5 year old with us next time as we do feel it is perfectly suitable for him....... but just incase he does get abit fed up at nighttime we will be taking a portable DVD player. lol.
also it would be beneficial if you speak a little spanish, even if its just the basics, you'd be amazed how much the staff appreciate you trying to interact with them in their own language. you get treated alot nicer and sometimes quicker! ........also the management here are briliant and ever present. it was nice to see the general manager and the owners regularly wandering around keeping an eye on staff and checking the buffet in the restaurants for things that needed replenishing or areas's that needed cleaning. personally i thought all the staff were extrememly pleasant and efficient. but do be aware that we did occasionally notice the people who are paying (i.e NOT all inclusive) do tend to get alittle bit more of a preferential treatment - i.e they have a more varied menu for lunch in the snack bar and are given nibbles with drinks at the bar in the evening. it didnt bother us in the slightest but it may bother some people.

  • Stayed: August 2010, traveled as a couple
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3  Thank buddingal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2010

We stayed here for a week all inclusive with a 6 year old and an 8 year old, both boys. The hotel itself has lovely views the suites are big and the jucuzzi bath a winner with all of us. When we arrived our fridge wasnt working so i went to reception whi quickly came along and found us another fridge within 10 mins. The pools are lovely and big. The hotel is very secluded there is no shop, it would make a killing if there was one ! We didnt mind it being secluded as it had some spectacular views. We got a taxi to town and it was very efficent and cost between 5-6 euros each way. The food at the hotel.. in the evenings was great, breaksfast was great, lunch was below average but there are nice pizzas available from the snack bar. It was a pain having to sign for everything you have on all inclusive and from what i can tell, a bit pointless ! The hotel is modern and well equipped. For kids... well there is a kids club, there are monkey bars, a see saw, playarea and bouncy castle, however I wouldnt say the hotel was child focussed. There is a mini disco, 20 mins of the same songs each night, no games etc. They had a good time, but it wasnt on the same level as some other hotelsin that respect. We had a great time, but it wasnt quite what we were after, We did visit Loro Parque which i would definately recommend. All in all a good trip and would go back, but not with kids.

  • Stayed: August 2010, traveled with family
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Thank KCDC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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