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“What a fantastic hotel”
Review of Hotel Las Aguilas

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Hotel Las Aguilas
Ranked #8 of 81 Hotels in Puerto de la Cruz
Reviewed July 28, 2013

We have just returned from two weeks in this hotel and cannot praise it highly enough.

Last year we had the holiday from hell (see my review for the Caleta Gardens Hotel), and this was the polar opposite.

The staff were so friendly and helpful, the food was excellent and the rooms cannot be faulted either.

I went with my wife and our two daughters (aged 14 and 9) and we all felt the same about the excellent standards of the hotel.

The food was spot on, and the staff did not rush you if you arrived just before the service was due to finish - for example the evening meals were served from 19:00 - 22:00, and you had just as much choice at 22:00 as you did at 19:00 and you could still sit and eat without feeling rushed.

The food choice was wide, varied and well cooked and catered for all of our tastes.

The staff helped us with everything we needed, from packed lunches for day trips, through to which pharmacies were open on a Sunday (when my youngest needed some medication).

The courtesy bus into the main town was punctual and reliable.

There were three pools available and at no point did we have to get up early to reserve any sunbeds......every day we wandered down to the pool after breakfast and were able to get sunbeds with umbrellas without any problem.

The snack bar near the main pool provided pastries as well as salads, hot dogs, lasagne, squid, fish etc., so there was never any point during the day when you would go hungry (we were all inclusive...so I cannot comment for those on half board etc.,). There was even a coffee machine which provided extremely top quality coffee.

A couple of minor 'niggles' were that the TV in our room only had three english channels (and they were all news channels). The evening entertainment was in a room with large pillars, and if you didn't get a seat in the middle of the pillars you couldn't see very much, and you do have to accept that the hotel is set aside from the main town centre, so if you want to explore Puerto de la Cruz etc., you do have to rely on the courtesy bus or pay for a taxi.

One point to note, for the first week we were (or felt like we were) the only english family in the hotel as it is primarily occupied by germans, and even during our second week I would say that it was 80% occupied by german nationals.

One last comment on the 'personable nature' of the hotel staff, my youngest daughter lost her white teddy at the begining of our holiday, and just before we went home, the housekeeping team had found the teddy and returned it to us...cleaned and washed !!!

Would we stay at this hotel again......yes, most definitely.

Room Tip: We had a room with the view of Mount Tiede (rather than overlooking the pool), and it was quiet each...
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank derby-neil-01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotellasaguilas, Director de Relaciones Públicas at Hotel Las Aguilas, responded to this reviewResponded July 29, 2013

Dear guest,
Thank you very much for your detailed comment on Tripadvisor. It is a pleasure for us to read that you enjoyed your stay amongst us in Puerto de la Cruz. Your opinion is very important for us and we are grateful for your suggestions what we should improve such as the English TV channels.

We hope to welcome you soon again at Hotel las Águilas.

Kind regards,

Hotel las Águilas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed July 18, 2013

Rooms (Mountain View Suite):
Positives:
-huge balcony
-huge room complete with kitchen area, seating/TV area, bathroom, bedroom and balcony
-generally very clean apart from a few worn/moldy tiles that cannot be cleaned
Neutral:
-a big bed but not especially comfortable as there was 2 single beds pushed together
Negatives:
-the jacuzzi setting on the bath, when turned on, smelt like drains
-the shower head would only stay up and a certain angle and the temperature didn't hold very well
-the English TV channels were very limited to only 3 news channels

Food
Positives:
-such a large selection at every meal including hot meats, cold meats, pastas, salad, fruit, ice-cream, water, juices, tea, coffee etc
-we only had lunch in the restaurant once because the snack bar was so good and convenient (we loved the ice-cream)
Neutrals:
-some of the food was a little odd, meatballs for breakfast for example, but i guess the hotel has to cater for all guests; the food was quite German orientated
-the food did become a little repetitive but that is to be expected when going all inclusive
-Negatives:
-the orange juice from the drink machine was gross!


Pool/Pool Area
Positives:
-both pools were beautiful, however we preferred the pool by the snack bar as it was central to the hotel and it's facilities i.e. food, drink, toilets etc
-there were plenty of sunbeds at all times of day
-great for both young and old
Neutrals:
-at times there was a shortage of parasols
Negatives:
-i wasn't too keen on the fact the sun loungers were on grass as it would stick to your feet and, if your feet were wet, cause them to get muddy (i guess though this does stop people falling over if they have wet feet!)

Other
Positives:
-the animation team were great and very friendly. Although we didn't have children with us and didn't wish to take part in the activities they regularly advertised, there was plenty of opportunity for kids and adults to have fun and try news things i.e. water polo, tennis, stretching etc.
-the views were incredible everywhere
-the hotel had their own free shuttle bus, taking guests into puerto de la cruz, which was very handy
-there was a great variety of entertainment in the evening
-the weather, although a little cloudy in the mornings and a little in the afternoon, was perfect. Very hot, with a little wind.
Neutral:
-this wasn't a problem at all for us because we didn't go on holiday to necessarily make friends, but the guests were largely German and Spanish
-when we arrived the man working on reception spoke very little English which made it rather difficult to understand where to find our room etc, but we were given a piece of paper with lots of information written on it so this wasn't so much of a problem. I believe this is why many other people have reviewed the staff at the hotel to be rude, yet i believe they come across this way because their knowledge of the English language is limited
-the hotel isn't near anything at all as it sits on top of large hill/mountain. This didn't matter too much because we were all inclusive but, when we did venture down the hill one evening to lidl, we had to cross over a very busy roundabout which was rather interesting! ..as was the walk back up the hill!
Negatives:
-wifi was very expensive! $5 a day!

Room Tip: Definitely, definitely choose all inclusive!
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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3  Thank kg2094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotellasaguilas, Director de Relaciones Públicas at Hotel Las Aguilas, responded to this reviewResponded July 29, 2013

Dear guest,
Thank you very much for your detailed comment on Tripadvisor. It is a pleasure for us to read that you enjoyed your stay amongst us in Puerto de la Cruz. We have also taken into account your suggestions. Your opinion is very important for us and we are grateful for your suggestions what we should improve.

We hope to welcome you soon again at Hotel las Águilas.

Kind regards,

Hotel las Águilas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2013

just came back from a 10 night holiday with my husband,from the airport to the hotel takes about 1 hour,the hotel las aguilas was set upon a very large hill.you could see it from the motorway,looks very impressive,when you arrive outside,reception area is very dark and dull,the reception staff were very nice,we got the key to our room,facing the mountain,1st floor and in the corner,very dark,so upgraded to a suite the other side of hotel with stunning views of the sea and hills,had a ground floor with a balcony about 50 feet,room was huge, kitchen dining area,huge bathroom and bedroom,maids cleaned everyday,food was very nice plenty of choice,bottles of wine and beer to help yourselves at dinner,plenty of soft drinks too,we were all inclusive,food and snacks all day,waiters and staff all lovely,entertainment was OK,main people who stay at hotel are Germans,but no problem,a few gripes,no bottled water,only cups to help yourself,no indoor pool,no cash point,and dont take debit cards and you have to pay for Wi Fi in reception area,free bus to take you to the town,far and few between,too far to walk,nice break and the weather was very cloudy everyday,not sure if its like that all year,as the hotel is so high up,if you want a quiet break then you will enjoy it,

Room Tip: choose a room with a sea view well worth it
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank mollypollyEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotellasaguilas, Director de Relaciones Públicas at Hotel Las Aguilas, responded to this reviewResponded July 4, 2013

Dear guest,
Thank you very much for your detailed comment on Tripadvisor. It is a pleasure for us to read that you enjoyed your stay amongst us in Puerto de la Cruz. Your opinion is very important for us and we are grateful for your suggestions what we should improve such as the lightning, internet access and cash machine.

We hope to welcome you soon again at Hotel las Águilas.

Kind regards,

Hotel las Águilas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2013

We had a wonderful vacation there. Hotel is located on a hill some 5-8 min from town (taxi/bus) with an amazinig view of the Atlantic ocean. Staff is friendly and it is clean. So lets start with some hotel details. (we had a suite as we are 4 people)

+ Clean and cozy
+ Rooms are quite big. This includes the bath as well - for a hotel it's huge (jackuzzi bathtub, bidet)
+ Beds are really comfortable (drapes have almost a full blackout if you need it)
+ Large balcony
+ There is a kitchen box with a sink and cooking top.
+ 3 pools - one is right infront of the hotel the other two are located to the side (one is a childrens pool), all are made suitable for small children too and are cleaned on a daily basis.
+ Animation is nice. There is a kids club - nothing fancy but twice a day, Ivan, is making sure that the children have fun.
+ There are 2 pool tables, cheep once :)
There is also football and a ping pong table
There is a chess graound with big figures :) Real fun to play with
+ View of the sunset from the furthest pool is really good
+ There is a shuttle bus to Puerto De la Cruz 5 times a day free of charge.
+ No minibar which is plus for me but there are 2 bottles of mineral water and 2 juice for a small fee should you need it.
+ You can hire a car for a reasonable prise directly at the hotel so you don't need to order in advance.
+ Down the hill there is a bus stop and you can catch busses pretty much to everywhere. Although keep in mind taxis are cheep compared to most of europe.
+ There is a Lidl shop where you can buy some food and drinks. There is also a mall on the other side of the highway but the walk is about 15-20 min because you need to go over a roundabout.
+ Washing machines are avaiable as well.

Neutrals:
• Tennis courts are avaiable - didn't use them so i cannot comment on the quality
• The walk down the hill is not the easiest.
• Food is avarage, diversity at lunch time was lacking a bit. (something to rant about is tomatos - they are just awful although they are fresh)
• There is a safe in the room but it's is payed so I'm not that happy about it but i guess that is all over Spain for resort hotels.

- Internet is not free of charge and though it is inexpensive I would have expected that you can use it in the room not only in the lobby :(
- Cocktails are not that good in the lobby bar, the espresso too, also the tea selection could do better (if you want good coffee and cocktails I would reccomend to go to Caffe Amanusa in Puerto de La cruz - Calle Hoya 12)


If you have AI you have access to the drinks and the local alchoholic drinks which is nice and there is always food and drinks during the whole day. You can also upgrade to AI if you want.
All and all it's worth going there and I would go again :_)
Trourists are mosly of german speaking origin so the personal has sometimes trouble speking english so be aware of that.

We enjoyed it.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank vdexoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotellasaguilas, Director de Relaciones Públicas at Hotel Las Aguilas, responded to this reviewResponded July 4, 2013

Dear Guest,

Thank you for taking the time to post your very comment on Tripadviser and to share your experience with us. We are happy that you chose Hotel las Águilas for your holidays in Tenerife.

We are glad to read that you enjoyed our facilities and service. We have also taken note of your comments about the food variety at lunch, coffee and coctels and the internet access on which we are working very hard to have a powerful coverage in the entire complex. We will pass your comments to the corresponding departments in order to take the appropriate measures. Your comment is very helpful in order to improve our service continuously.

We thank you once again for your comments and hope to welcome you back to our Hotel in the near future.

Kind regards,
Hotel las Águilas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2013

Had a nice break at the Hotel Las Aguilas from 6 to 13 May. Room was large and quite adequate, but was slightly tired (that said, nothing really wrong with it). Grounds of the hotel were good, location also good. There is a main road running behind the hotel, which does generate a certain amount of noise ,our room was at 90 degrees to the road and sea, the noise for us was no real problem. We were half board, and did not upgrade to the 'all inclusive' option (15 euro pp/pd I believe), as we didn't want to consume too much! If you spend a lot of time at the hotel, I think AI would be a good option to take up. There is a Lidl to the rear of the hotel (10 minute walk including a steep hill to the hotel), quite useful.....
If you are half board, drinks are obviously not included in the restaurant (even water), We bought our drinks (wine and water), and had no problems. Food was fairly good (any catering of this type becomes repetitive after several days). Puddings were lacking.....
Views from this hotel were excellent, but not really central to Puerto de la Cruz. Hotel does offer a bus service to Puerto de la Cruz, which was free I believe.
I do agree with what some other travelers have said, the room walls are quite thin, and you can hear what;s going on in nearby rooms.
All in all, noisy rooms, otherwise quite a good hotel.

Room Tip: Quieter rooms at the front (sea facing). We had a side facing room (road & sea), which had some...
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank briantrousers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotellasaguilas, Director de Relaciones Públicas at Hotel Las Aguilas, responded to this reviewResponded July 4, 2013

Dear guest,
Thank you very much for your detailed comment on Tripadvisor. It is a pleasure for us to read that you enjoyed your stay amongst us in Puerto de la Cruz. Your opinion is very important for us and we are grateful for your suggestions what we should improve such as the noise from other rooms.

We hope to welcome you soon again at Hotel las Águilas.

Kind regards,

Hotel las Águilas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

Just returned from a wonderful stay at the hotel. Very spacious Room that was the size of a one bedroom apartment, the food was excellent and the whole experience was great value for money. My wife upgraded our stay to the "All inclusive" option which was well worth the 15 Euros or so each. My two year old daughter enjoyed the children's play area around the kids pool and the mini disco as such we shall have to return there soon!

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank DarrenandHeidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2013

Me and my partner have just come back from a stay here at the end of April and overall we did enjoy our stay but there were a few niggles.

Weather -
Positive: the weather was absolutely flawless! Bright clear skies, gorgeous slight breeze and nice heat (around 28-30 Celsius)
Hint: don't be scared by the sea mist that rolls in over the sea and mountains as you will find this most mornings and it won't affect the clear skies :)

Room -
Positive: upon arrival we were overwhelmed by our room (perhaps we just haven't stayed in many hotels?) it was a great size, double balcony, huge bed (be it two together you couldn't really tell), kitchenette, sofa, table and chairs, plenty mirrors, spa bath and shower - the lot! We were sea view which id recommend as its fairly quiet and a lovely view watching the sun rise. Yes the rooms are a little thin walled but the hotel is so quiet youre bound to hear next doors loo flush. Visit out of season and you'll have no worries.

Negative: as we looked around the room we realised a few things not perfect. The air con in the front room was broken, as was the bin and the lid of the bday. We told staff at reception about these immediately so we weren't charged but they didn't really understand what I was saying (will get to that later) also, after thinking wow, a spa bath! After our first use we didn't use it much after. The spa function brought out dirt in the bubbles and they'd pop to reveal a murky brown goo - not quite right! Oh and don't push any part of you up against the main jacuzzi nozzle in there, a big round silver pod with holes, it burnt my partners back!

Staff/check in -
Positive: upon arrival we held our breath as one of the men at reception took our confirmation, stared blankly at it then asked if we had more? (Which we didn't) and went silent on his pc for a good 10 minutes. The breath holding was broken when another gentleman that spoke a little more English broke the silence and confirmed everything was ok it's just we needed to pay on arrival (which I was aware of). Thank god! Also, alot of the hotel cleaning and maintenance staff were friendly, saying Ola and buenos Dias as they passed us in the hallway. And we did get help from two members of staff at reception who were kind enough to point us in the direction of loro parque and give full details - don't be afraid to ask!
Negative: firstly, they don't speak alot of English at the front desk so I'd try learn a few little Spanish sentences that may help you with any questions! Secondly, not a staff issue but check in issue, try and book a hotel with a site that ensures you pay before you leave as I incurred a charge for using my card abroad (which they didn't mention but I assumed may happen) and they tried to keep it on file to bill me for drinks when I persisted to pay in cash at bars they finally gave in.

Food/food staff -
Positive: the food, in our opinion, was great! An array of choices and a total of four tables to grab these tasties from. The hot table was where all the freshly cooked meats and mains were and on our visit we had gorgeous grilled pork steaks, grilled chicken, teriyaki pork steaks and more. There were plenty veg too including grilled peppers, oven roasted tomatoes, garlic & paprika cabbage and more. There was a huge fish selection that looked lovely and fresh but unfortunately we're not big seafood eaters! At dinner the other tables were pudding (ice cream, fruit and mini desserts), salad bar style table with cheeses and cold meats, soup too and a bread table. Breakfast was good, full English and also meatballs and beef patties some morning on the hot table with mixed veg and some fish. There was fruit on the middle table and cereal, cold meats and cheeses and breads on the other tables. All good :)
Negative: we went half board. At the time I thought this a wise decision as we were going to be out in the day and a previous review demoted AI as they were just directed to a table of house wine. We may have paid the extra to AI upon booking on reflection. There were no signs above the water machine that stated AI and it was a standard office type water bottle machine so my partner and I had grabbed a glass of that at the dinner table as we had drinks in the room and didn't want to order all the time. One evening, a VERY rude waitress alerted herself to this, stormed over in a rush and fluster and gushed; "half board or all inclusive!?" And repeated herself loudly when we looked at her. We replied half board and she exclaimed "no water!" Pointing at our glasses. My partner tried to explain we had previously done this with no one saying we couldn't but she wasnt listening and we didn't want to be charged so my partner said to take them away. To which she took the glasses and poured them down the sink. We were embarrassed, it was loud and rude and I didn't know where to look, everyone around us went quiet. So, a hint, half board means no drink of any kind not even water, ok?

Pool - all positive, an amazing pool (main pool)! Cleaned every morning and life guarded most of the day for the little ones. We didn't venture to the other pools as we were almost the only ones there most days and it was lovely! Recommend this time of year for good weather but not many people :)

Further comments - Loro parque is a must see and if you get the first free shuttle from the hotel 9:30 then get off, turn left, walk all the way up the street, turn left at the end and walk straight until Mcdonalds is on your left the pickup by the free loro parque train is right there! Both times (there and back) the train was waiting and we got straight on no problem! We wanted to come back a little early and the taxis are around 5-6 euros back to the hotel, easy! Go all inclusive if you're flitting between the two, that's for sure. Learn a little Spanish to help you along and also sea view rooms are much quieter. There were police patrolling as soon as midnight was approaching which we assumed was just a security measure for noise pollution and our safety which was fairly reassuring. Overall a lovely hotel and good time to visit! Would've been even quieter if a university wasnt visiting at the time, so much space to ourselves! Also, look carefully to the left out the back of the building and there is a Lidl! We didn't see this and walked a long way to the large shopping mall for food and drink, a great place to see though and a BK there if you fancy fast food but we just wanted groceries.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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8  Thank Dalyyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Las Aguilas

Address: Calle Doctor Barajas 19, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beverage Selection Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Puerto de la Cruz
#6 Family Hotel in Puerto de la Cruz
#9 Romantic Hotel in Puerto de la Cruz
Price Range: $96 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Las Aguilas 4*
Number of rooms: 216
Official Description (provided by the hotel):
The 4 star hotel Las Aguilas is located at the top of a mountain, surrounded by gardens of 10,000 sqm, with a spectacular view over Puerto de la Cruz and the Orotava Valley. It is just 3 km away from the city centre and from the beaches of Puerto de la Cruz and thanks to its easy accessibility this hotel is the perfect location for your holidays or your business trip. All of the suites dispose of one bedroom, one separate living room, a bathroom with Jacuzzi and a spacious balcony or terrace with wonderful views over the sea or towards the mountain Teide. Furthermore, all suites provide air conditioning, telephone, hairdryer, satellite TV, large beds, rental safe and refrigerator. Refresh yourself in the two swimming pools for adults (one of them heated in winter) and one for children, surrounded by ample gardens and areas with sunbeds. Try the variety of snacks and small dishes a la carte at our Snack Bar next to the pool and relax with the panoramic sea view. In our restaurant Amaltea you may enjoy the buffet with live cooking and theme nights and spend some time on its terrace with the amazing view over the Orotava Valley. The Vulcano Show Bar provides a large variety of drinks and international cocktails as well as an evening programme with shows and live music. During the day we invite you to participate in our activities for adults as well as for children (mini club for children between 4 and 12 years). You may reach the city centre of Puerto de la Cruz several times a day with our free bus service. WiFi is available in all rooms, the use of WiFi in the hotel lobby is free of charge. In 2005, the hotel was completely reformed. ... more   less 
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Also Known As:
Las Aguilas Hotel
Las Aguilas Tenerife
Las Aguilas Suites
Hotel Las Aguilas Tenerife/Puerto De La Cruz

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