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“Cosy and pleasant Atmosphere”
4 of 5 bubbles Review of Masaru Apartments

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Masaru Apartments
Ranked #26 of 80 Hotels in Puerto de la Cruz
London, United Kingdom
Level Contributor
98 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Cosy and pleasant Atmosphere”
Reviewed December 26, 2011

I recommend asking for room facing the ocean which is quite a distance away. A beautiful view, a nice atmosphere. Nice hotel. Great coffee shop on ground floor for coffee and toasted sandwiches and again lovely view of the gardens.
My main problem with the hotel is the internet wasn't working properly and when fixed,worked for a day and went funny again. This pattern repeated for the duration of my stay. And yet internet is essential for me in the room.
That is my only real gripe. There is no ac,but really is not necessary as did not bother me once and I love a cold ac
Reception area is lovely( spent a lot of time there on my laptop) and the surrounding area of la Paz is beautiful and peaceful. Much nicer than the main town of puerto de la cruz down below
Overall a very pleasant experience

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gabrieltheangel72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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419 reviews from our community

Traveler rating
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    93
    27
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 16, 2011

We were very pleased with this hotel which was good value for money.
It was clean and well equipped.
Tthe staff were very helpful . The pooel is large.
Green territorry and nice vieuw over the mountain Teide.
The bus station is nearby.

  • Stayed December 2011, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
5 Thank bryan j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbeltown, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 14, 2011

great staff friendly and helpfull.first class breakfast and dinner buffet. pool best in puerto.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank jimmy3245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 22, 2011

Stayed at the masaru from 28th Sept - 5th Oct and had an excellent time. The hotel was superb, stayed bed and breakfast which was great, loads of choice between the usual european breakfast to scrambled eggs and bacon, and a mouth watering selection of pastries! The day before we left we went to the reception and explained we were leaving early in the morning and they made us a packed lunch which we enjoyed. The hotel staff were really friendly and helpful, couldn't have asked for more. We requested sea view/mountain view room and got both, great stuff the view from the balcony was gorgeous. Rooms were big and well equipped, even managed to get two english channels, only problem with the room was the bed as it was a twin. The location was good but not great, steep hill from the main attractions, just got a taxi back up some nights (about 3euros) and walked the others, but theres plenty around the hotel in terms of restaurants and shops as well. Its right round the corner from the botanical gardens, a short drive (with free mini-train) to loro parque and short walk to the lago de martianez, all of these are a must if staying here! Pool was great, didn't wait for a sunbed once, restaurant and cafe was good and reasonably priced, small shop in the lobby - again reasonably priced. Lots of Germans though, but what can you expect from the canaries? Loved it, will definitely be going back next year. If you go here you must go to el carmino, a restaurant on the way down to the town, they show english football most nights, great atmosphere and lovely people, threw a party for my boyfriend with a cake and everything as it was his birthday whilst we were there :)

Room Tip: ask for a sea view room and a double bed as opposed to twin.
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mogan, Spain
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 22, 2011

We booked this hotel for a last minute weekend getaway.
Really fantastic value for money!

The hotel itself is lovely, clean, safe. The pool area is basic and well kept. The rooms are spacious and well equipped.Buffet breakfasts, Caters for everyone. Friendly reception staff that are there all night.

The only thing that would put me off another stay is the location, it is just slightly out of Puerto de la cruz. As the crow flies, its not that far into the main town, but there is a massive hill. lots of steps and bends. A taxi back up the hill is around 6 euro from the main centre. Taxis are easy to order from the hotel reception.

There are some bars,restaurants and shops around the hotel but they dont seem to be as nice as the ones in the main town.

I wouldn't want to put anyone off going as the hotel itself is flawless but you might run into some difficulties if you had a wheelchair or were pushing buggies or prams etc.

  • Stayed April 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank maritimemogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london England
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 13, 2011

I stayed here for 10 days in April and loved the hotel. I stayed self catering but occasionally had a breakfast which was great, a large selection for a good price. The grounds and pool are amazing and the staff were more than helpful. Will be booking again soon

Room Tip: ask for a room facing the pool for afternoon sun
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  • Stayed April 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank loulondonEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevenage, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 29, 2011

We stayed for 5 days at the Masaru apartments. When we arrived (quite late - we should have bought a map from the airport as we got lost) we were initially given a twin room instead of a double but my husband went down and pointed this out, and we were changed without any fuss.There is no actual car park for the hotel but it was easy to find a parking space on the street.
The room was spotless and a decent size. We were self catering - most equipment was provided but no washing up liquid or sponges. Bed was quite comfortable although plastic covering under sheets was a bit annoying.
We loved sitting out on our balcony for breakfast - over the roofs of the houses we could see the sea, and on the other side the mountains - they look great as the clouds sit quite low over them.
Best thing about this hotel was the pool. It was really big and never that crowded when we were there. We were there in april and didn't see anything other reviewers mention about people rushing for the sunbeds - every time we went (usually mid afternoon) there was plenty of space.
There are shops and cafes around the hotel but it was quite a walk into the main town by the sea - down lots of steps. This wasn't a problem for us at all but could be for some people.
Overall we enjoyed our stay - Tenerife is a great place (this was our first visit but will definately be going back) and the hotel was clean and the pool amazing.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Louise190726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Masaru Apartments

Property: Masaru Apartments
Address: Calle Robles 2, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #26 of 80 Hotels in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:3 star — Masaru Apartments 3*
Number of rooms: 233
Official Description (provided by the hotel):
Set in the residential area of La Paz, next to the Botanical Gardens, with views over the Orotava Valley, Mt. Teide and the sea, and just a 10 minute walk from the centre of town, the Lago Martianez swimming pools and the beach. It is a tourist complex built in 1974 and totally refurbished between 2001 and 2004. It holds the “Tourist Quality Q” awarded by the Spanish Tourist Quality Institute and it consists of over 240 units between apartments and studio apartments. ... more   less 
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Also Known As:
Masaru Apartments Hotel Puerto De La Cruz
Masaru Apartments Tenerife/Puerto De La Cruz

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