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“brilliant, will go back”
Review of Masaru Apartments

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Masaru Apartments
Ranked #23 of 80 Hotels in Puerto de la Cruz
Edmonton, Canada
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“brilliant, will go back”
Reviewed November 22, 2011

Stayed at the masaru from 28th Sept - 5th Oct and had an excellent time. The hotel was superb, stayed bed and breakfast which was great, loads of choice between the usual european breakfast to scrambled eggs and bacon, and a mouth watering selection of pastries! The day before we left we went to the reception and explained we were leaving early in the morning and they made us a packed lunch which we enjoyed. The hotel staff were really friendly and helpful, couldn't have asked for more. We requested sea view/mountain view room and got both, great stuff the view from the balcony was gorgeous. Rooms were big and well equipped, even managed to get two english channels, only problem with the room was the bed as it was a twin. The location was good but not great, steep hill from the main attractions, just got a taxi back up some nights (about 3euros) and walked the others, but theres plenty around the hotel in terms of restaurants and shops as well. Its right round the corner from the botanical gardens, a short drive (with free mini-train) to loro parque and short walk to the lago de martianez, all of these are a must if staying here! Pool was great, didn't wait for a sunbed once, restaurant and cafe was good and reasonably priced, small shop in the lobby - again reasonably priced. Lots of Germans though, but what can you expect from the canaries? Loved it, will definitely be going back next year. If you go here you must go to el carmino, a restaurant on the way down to the town, they show english football most nights, great atmosphere and lovely people, threw a party for my boyfriend with a cake and everything as it was his birthday whilst we were there :)

Room Tip: ask for a sea view room and a double bed as opposed to twin.
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank katie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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434 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mogan, Spain
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 22, 2011

We booked this hotel for a last minute weekend getaway.
Really fantastic value for money!

The hotel itself is lovely, clean, safe. The pool area is basic and well kept. The rooms are spacious and well equipped.Buffet breakfasts, Caters for everyone. Friendly reception staff that are there all night.

The only thing that would put me off another stay is the location, it is just slightly out of Puerto de la cruz. As the crow flies, its not that far into the main town, but there is a massive hill. lots of steps and bends. A taxi back up the hill is around 6 euro from the main centre. Taxis are easy to order from the hotel reception.

There are some bars,restaurants and shops around the hotel but they dont seem to be as nice as the ones in the main town.

I wouldn't want to put anyone off going as the hotel itself is flawless but you might run into some difficulties if you had a wheelchair or were pushing buggies or prams etc.

  • Stayed April 2011, traveled as a couple
    • Value
    • Sleep Quality
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Helpful?
4 Thank maritimemogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london England
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 13, 2011

I stayed here for 10 days in April and loved the hotel. I stayed self catering but occasionally had a breakfast which was great, a large selection for a good price. The grounds and pool are amazing and the staff were more than helpful. Will be booking again soon

Room Tip: ask for a room facing the pool for afternoon sun
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  • Stayed April 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
3 Thank loulondonEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevenage, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 29, 2011

We stayed for 5 days at the Masaru apartments. When we arrived (quite late - we should have bought a map from the airport as we got lost) we were initially given a twin room instead of a double but my husband went down and pointed this out, and we were changed without any fuss.There is no actual car park for the hotel but it was easy to find a parking space on the street.
The room was spotless and a decent size. We were self catering - most equipment was provided but no washing up liquid or sponges. Bed was quite comfortable although plastic covering under sheets was a bit annoying.
We loved sitting out on our balcony for breakfast - over the roofs of the houses we could see the sea, and on the other side the mountains - they look great as the clouds sit quite low over them.
Best thing about this hotel was the pool. It was really big and never that crowded when we were there. We were there in april and didn't see anything other reviewers mention about people rushing for the sunbeds - every time we went (usually mid afternoon) there was plenty of space.
There are shops and cafes around the hotel but it was quite a walk into the main town by the sea - down lots of steps. This wasn't a problem for us at all but could be for some people.
Overall we enjoyed our stay - Tenerife is a great place (this was our first visit but will definately be going back) and the hotel was clean and the pool amazing.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Louise190726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sipoo, Finland
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 6, 2011

The hotel is somewhat L-shaped, about 30 years old, clean, well maintained and updated. The rooms have a kitchenette and two fronts face La Oratava and El Teide, one overlooks the street and the sea, and one the street and views to the East. The hotel's location is quite good for bus travelers (TITSA), allowing discovering the island by buses. Don't forget the Botanic Garden, worth a visit. Restaurants close by in abudance, the best is El Secreto, close to Calle Sabina.

Room Tip: Room facing La Oratava, El Teide
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  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Miehinkisaari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newcastle upon tyne
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 29, 2011

Decent self catering apartments, large rooms with decent equipment.
Small twin beds with plastic under sheet. Bathroom good with loads of hot water.
Most unfriendly reception staff in the world. The Germans do race of the sun loungers it was brilliant to watch the pre-breakfast clamour,if you head down about 11.00 most have gone again so its no problem. Huge Pool. The bar next to the pool is kept by a very friendly waitor brilliant. Location is ok its a good 10-15 mins downhill to the town centre and either a 150 M climb or 3.50 taxi back. The local resturants are very German which is ok if I wasn't in Spain. so we headed into town for somthing more local.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trebor303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oulu, Finland
Level Contributor
94 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 24, 2011

Despite of several glorifying reviews, we found this apartment hotel to be a very average three-star hotel. No more stars. The complex is pretty good situated in the La Paz area, within a reasonable walking distance from downtown PDLC. Our 3rd floor room was situated in the seaside wing, facing to Calle Acevino which brought almost untolerable noise from bars (especially Krombacher Inn) during several nights up to 2 am. Once we tried to change our room to a more quite location but the staff failed. The apartment consisting of a living room, a bed room and two balconies was very roomy and clean with a kitchen geared up with all utensils. But no dish washing liquid - so we left a pile of dishes to be taken care of by the cleaner... Most guests seemed to be elder and retired German, French and British people whose first task in the morning was to conquer sunbeds at the pool opened as late as 11 am.

The hotel has excellent pool in which our children loved to swim, with beautiful view towards El Teide. However, the hotel has a ridiculous and annoying procedure to require a 20 eur (!) deposit for pool towels: very complicated with children going to swim independently, and further you have to keep your deposit receipt to get it back! The hotel even required a 15 eur deposit for the TV remote control! Fortunately that very small TV worked also without remote control unit. There were tiny ants in the pleasant bath room (as well in the hotel's restaurant, one even climbed on my tea sachet!), but they did not bother us. The pillows were poor, as observed also by another reviewer.

The breakfast was almost the best the hotel could offer: lots of choices from fresh bread and fruits to variety of cold cuts. Only the Sunday cook was able to fry the bacon properly. There are a lot of restaurants around the hotel, but unfortunately once again my theory proved to be right: the closer to a tourist hotel area a restaurant is, the worse its food is! (However, this does not apply to hotels' own restaurants.) Especially avoid expensive and slow (it took 40 minutes to prepare three pizzas, only two other customers!) Pizzeria Europa at Calle Retama, awful Restaurant Luna and Restaurante Pizzeria La Paz, both at Calle Acevino. Instead, walk (or take a taxi, only 3 eur) to the downtown and you will be enjoying a lot better and cheaper meals. However, if you like good Scandinavian style coffee (black coffee), pop in a cafeteria (unfortunately I don't remember its name) lying in the junction of Calle Robles and Calle Acevino, opposite Masaru. They call it German coffee: it is expensive but good.

There is a free and fast WLAN internet in the lobby, so bring your own laptop with you. Just visit the reception desk to get the password which is valid for 6 hours.

This is what we never ever have experienced earlier, although we have visited tens of hotels earlier: when we asked more shampoo ("Hair and body gel") pouches at the reception desk, the lady started whining that we are using too many and that you should clean your hair only once a week! Unbelievable. We pay them well over 100 eur per night and they start crying about a matter like this! (Once in London, we stayed in a small downtown hotel and when inquired, the lady in reception rushed spontaneuosly to another nearby hotel to get free soap and shampoo for us!) We would like to have stayed at Hotel Semiramis, but we did not get a proper offer in time.

If you plan to stay in Masaru and want good and peaceful night sleep, insist you room to face towards Calle Robles. Bring your own toiletries. Have lunch and dinner downtown PDLC.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Finflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Masaru Apartments

Property: Masaru Apartments
Address: Calle Robles 2, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #23 of 80 Hotels in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:3 star — Masaru Apartments 3*
Number of rooms: 233
Official Description (provided by the hotel):
Set in the residential area of La Paz, next to the Botanical Gardens, with views over the Orotava Valley, Mt. Teide and the sea, and just a 10 minute walk from the centre of town, the Lago Martianez swimming pools and the beach. It is a tourist complex built in 1974 and totally refurbished between 2001 and 2004. It holds the “Tourist Quality Q” awarded by the Spanish Tourist Quality Institute and it consists of over 240 units between apartments and studio apartments. ... more   less 
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Also Known As:
Masaru Apartments Hotel Puerto De La Cruz
Masaru Apartments Tenerife/Puerto De La Cruz

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