The worst hotel we have ever stayed in .our very short stay was like an episode from fawlty towers .where do i start thomas cook agent in our local travel agents recomended this hotel she was told that we had a disabled child in a wheelchair with us ,no problem ,even ringing up to ask the size of the wheelchair . when we arrived the two members of staff on reception pointed at the wheelchair and had i long conversation ,making us feel very uncomfitable. no member of staff offered to help with bags or wheelchair . we found the lift and tried to get the wheechair in as we where on the sixth floor , it wouldnt fit .later on when we had done about seven trips in the very tiny lift we walked into the bar which was totaly empty ,we ordered our drinks from a very surly barman and sat down . the barman served us waited just long enough to get his tip then turned the music off and walked out of the bar! It was half ten !! Rooms are old fashion , food is luke warm and awful staff are all rude apart from a young lad called marcos he seemed so out of place because he was the only one who smiled.as for the shuttle bus it is an old rickity mini bus that should have been scraped years ago and is driven by a horrible man who made it quite clear that he didnt want to take us because we had the wheelchair with us. I eventualy got hold of julie the thomas cook rep who was usless and asked to move which we didtwo days later to a lovely hotel with nice friendly staff. there are lots of hotels in del la cruz dont make the mistake that we made dont choose the mirimar!
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- Also Known As:
- Miramar Hotel Tenerife Island Puerto De La Cruz