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“Excellent apartments and holiday”

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Apartamentos Casablanca
Ranked #3 of 82 Hotels in Puerto de la Cruz
Certificate of Excellence
Reviewed July 23, 2014

We are just back from a 2 week holiday at Casablanca. Absolutely fabulous complex. Very clean, well maintained and very relaxed. The staff were really fantastic, especially the Reception staff, who were so helpful, kind and considerate. The resort is very multinational which gives a great athmosphere. The bar has entertainment with some excellent acts and the provision for adults and childrens entertainment is really well done. The swimming pool is fabulous and copes more than adaquetly with the number of guests. There was never a day when sunbeds weren't available. The laundry provisions are the best I have ever come across with the most immaculate room put aside for washing machines, tumble dryers and ironing boards. The 1 bed apartment itself was lovely and very roomy with a really well equipped kitchen and a lovely bathroom with constant hot water for showers. The near daily maid service was excellent. Puerto de la Cruz is a really wonderful resort with a lovely beach, a stunning lido and the variety of restaurants and bars is fantastic. There is also a great surf school, surf de la Marea, on the beach which my children loved. Overall a fantastic family holiday.

Room Tip: Pool side rooms low down are quite cool
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  • Stayed: July 2014, traveled with family
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4  Thank arklet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded July 31, 2014

Dear Client,
Thank you very much for your great contribution to our profile on Tripadvisor. We a really proud that satisfied travelers share their experiences in our resort. We are pleased that you have enjoyed our facilities and the service provided by our employees. We really consider your contributions to improve our services, since in the resort we all strive to ensure that every new stay will be better than the last.
We hope to have the opportunity to welcome you again in our resort for your next holiday.
Departamento de Calidad
APARTAMENTOS CASABLANCA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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713 - 719 of 1,881 reviews

Reviewed July 21, 2014

Just returned from a short holiday at the Casablanca, it was Fab, the resort was buzzing with fiestas, music festivals etc, loads to see and do. The casablanca was full of multinational guests which made for a very nice atmosphere. The apartment that i was allocated was very well presented and clean, in fact all i could wish for. The hair drier broke down while my wife was using it (disaster) but a quick call to reception and a maintenance man was at our door with a new one before my wifes hair had time to dry. I would like to congratulate the reception staff for their professional attention to their guests, also the bar staff, who are all great (welcome back xavia and Mari) all in all congratulations to the staff of the Casablanca for helping to create a great holiday environment.
I would recommend this resort as a great family holiday, especially during July

Room Tip: Speak to reception staff prior to arrival for advice
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  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
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1  Thank curry426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded July 31, 2014

Dear client,
Thank you for your comments posted on Trip Advisor regarding your stay with us.We want to thank you for the time spent performing this review, it will be very useful to improve our services and to other travelers interested in visiting our resort. Our is an international resort in which you can find all facilities in order to enjoy a great holiday. We all strive to ensure that every new stay will be better than the last. Thanks for congratulate our employees for the work they provide.
We look forward to welcome you again soon.
Departamento de Calidad
APARTAMENTOS CASABLANCA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2014

We go to Casablanca May/June every year and we love it. excellent staff, clean and well serviced accommodation. The resort is kept immaculate, the standards have never varied over the years, there is maintenance and improvements taking place all the time, with a large maintenance staff, who not intrusive.

Room Tip: Casablanca is a great place to stay. we have been going there for ten years, and never tire of going...
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  • Stayed: May 2014, traveled as a couple
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3  Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded July 17, 2014

Dear Chris,
first of all thank you for your continued support and for taking the time to share your opinion about us through Tripadvisor.
We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests.
We are waiting to welcome you again in our resort for your next holiday.
Departamento de Calidad
APARTAMENTOS CASABLANCA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2014

Just back from a 2 week holiday here with jet 2.

We stayed on the 3rd floor above the reception in a 2 Bedroom apartment. The apartment was a very good size; the kitchen was well equiped too.

The entire complex is well maintained. Hard to pick any faults. It is a very good 3 star self catering complex.

The bar is fair. Around 2 euros a pint, burgers are 3 euro - no fine dining, but great for a lunch snack with the kids.

There is an indoor children's play area - reasonably equipped. There is also children's entertainment throughout the day, but I can't comment on it, as my kids preferred to hang around the pool.
In the evening, most nights there is some entertainment; mostly live music, but occasionally some traditional dance, magic act...

The pool and sun lounger area is well looked after; major plus is the zero tolerance on reserving sunbeds with towels..... and there were plenty of Germans on holiday here too (lol, no offence intended).

The one aspect of this holiday I need to lament about was the HILL. The complex is set on a very steep hill. Quite tiring with a young family, but don't let that put you off.

Also, the nearby beach was a bit of a let down - black ash, and not just the volcanic ash variety, but alot of fag ends. We just avoided it.

If you wonder into the old local village area (follow the bunting), you will find some nice restaurants - many have trip advisor reviews on the doorways!

Give it a go. We thought it was a good holiday for the money spent.

  • Stayed: June 2014, traveled with family
    • Value
    • Sleep Quality
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3  Thank Murray M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded July 17, 2014

Dear Murray,
Thank you for taking the time to share your opinion about us through Tripadvisor.
We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests.
At least once a year, we carry out maintenance works to maintain the level of service we provide to our customers and, if possible,we try to improve it. This year we painted all the buildings, improved the pool area separating pool for children from that of the adults and improving the access to it.
The food in the bar is moderate menu but good quality and good service as it is not a full restaurant.
Throughout the year we offer an entertainment program and shows several days a week and in the summer we add the children's entertainment program.
The situation on the top of the hill of our resort has the advantage of being in a quieter area but only 5 minutes walk from the city center. Clearly, after a day of beach, a walk or buying you may not like the idea of ​​taking the stairs, especially if accompanied by children. But you can easily do a stop, trying out the local tapas or taking a taxi, which is quite cheap.
The beaches here in the north are black sand and not too thin; the sea is quite strong and not always ideal for children; However, it is interesting to discover the diversity of the island's beaches because they are unique.
We hope that your review will be helpful to other travelers who are interested in enjoying our services and we hope to have the opportunity to welcome you again in our resort for your next holiday.
Departamento de Calidad
APARTAMENTOS CASABLANCA

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Reviewed July 7, 2014 via mobile

Casablanca is perfect for both family, friends and business. It's right in the middle of Puerto de la Cruz, and only 5-8 minutes away from the nearest beach. There's great shopping opportunities and beautiful nature all around. Casablanca has a very friendly staff, and everything here is clean, functional and well-managed. We've been staying here at least once a year for more than 15 years. And we'll come back every year in the future as well. :)

Stayed: July 2014, traveled with family
1  Thank LFogedP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded July 14, 2014

Dear member,
first of all thank you for your loyalty and for recommending our apartments to other travelers. Our resort is in a privileged position on top of a hill a few minutes walking from the center of the city with its leisure facilities and entertainment but in a more quiet area. Taxi service offers quite economical rates to solve the problem of climbing stairs back to the complex.
We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests.
We hope to have the opportunity to welcome you again in our resort for your next holiday.
Departamento de Calidad
APARTAMENTOS CASABLANCA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2014

had a 10 night stay in a 1 bed appartment. Our apartment was overlooking the bar area so we were able to sit on our balcony and watch the entertainment. Room was Ideal and staff very helpfull bringing us fans to keep cool and fixing our internet when it decided not to work. Restraunt sold great snack type meals and the pizza and ratatoue got a big thumbs up. Nice cheap breakfasts not really worth making your own. This is set up on a hill so lots of steps to get to the beach and main area. Wasnt a problem for us and refreshing to walk off our meals but could be a problem for those with mobility issues.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
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2  Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded July 14, 2014

Dear Michelle,
Thank you for taking the time to share your opinion about us through Tripadvisor.
We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests.
Our hill situation can be complicated for people with mobility issues but this problem can be solved using the taxi service offering quite economical rates which can pick up and drop customers in the door of the complex.
We hope to have the opportunity to welcome you again in our resort for your next holiday.
DEpartamento de Calidad
APARTAMENTOS CASABLANCA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

Visited Club Casablanca for 3 weeks in June and had a lovely relaxing holiday as usual. We have been visiting every year for over 10 years. The resort just continues to improve and the changes to the swimming pool with the new ramp and steps have added to the facilities and it is a joy to see everyone enjoying themselves. The gardener does a wonderful job keeping the resort a flood of colour. It is however the staff at Club Casablanca's commitment to their guests that shines through. The ladies on reception couldn't be more helpful and any issues we have ever had has seen the technical staff resolve them almost immediately. Nothing is too much trouble. Richard is a larger than life character whose talent for languages means he has a friendly word for all nationalities and this adds to the atmosphere of this excellent resort.
Well done to all the staff we will be back before the year is out to enjoy Puerto de la Cruz and Club Casablanca.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded July 14, 2014

Dear Patricia,
first of all thank you very much for your loyalty. We are glad that you passed again a relaxing holiday in our resort. As always, year after year, we keep improving our facilities and care for our customers to find comfortable and great holiday apartments. The staff is always ready and willing to help.
Thank you also for taking the time to share your opinion about us through Tripadvisor and recommending us to other travellers.
We are waiting to welcome you again in our resort for your next holiday.
Departamento de Calidad
APARTAMENTOS CASABLANCA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Apartamentos Casablanca

Address: C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Puerto de la Cruz
#4 Romantic Hotel in Puerto de la Cruz
#4 Best Value Hotel in Puerto de la Cruz
Price Range: $47 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Apartamentos Casablanca 3*
Number of rooms: 287
Official Description (provided by the hotel):
We consider our apartments to be comfortable and modern, ideal for an enjoyable stay. Situated in a residential area of Puerto de la Cruz, with wonderful views of Teide and the Orotava Valley, just 800m walk from the centre and the seawater pools Lagos Martianez. Nearby you can find supermarkets, shops and restaurants. Our studios with sleeping area and 1 or 2 bedroom apartments have fully equipped kitchenettes and private bathroom with bath and shower and are equipped with a hairdryer. The kitchen area includes a full cooker with oven, refrigerator, coffee maker, juicer, toaster and microwave. The apartments also boast satellite TV, direct dial telephone, a safe and personal Wi-Fi. Cleaning is carried out 5 times per week, with the change of bed linen twice a week and towels every other day. Baby cots and highchair are available on request free of charge. Our cafe bar offers continental breakfast with thermal carafes service and a wide and varied menu of combined dishes. We also have 24h reception service, gym with special prices for our clients, games room, pool table, table tennis, Internet access, coin laundry and an outdoor swimming pool with access for disabled guests and a separate pool for children. Entertainment program is provided throughout the year and an additional program for children during the summer. On request and with extra charge we also organize shuttle service from/to the southern airport (Reina Sofia). ... more   less 
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Also Known As:
Apartments Casablanca Hotel Puerto De La Cruz
Casablanca Tenerife
Casablanca Apartments Tenerife
Apartamentos Casablanca Tenerife/Puerto De La Cruz

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