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“Casablanca”

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Apartamentos Casablanca
Ranked #4 of 80 Hotels in Puerto de la Cruz
Certificate of Excellence
Kendal, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Casablanca”
Reviewed February 17, 2014

Well managed accommodation complex, clean, tidy, well equipped and with most helpful and polite staff. Set uphill from the town centre, which might present a problem for people with walking difficulties, it is easy to access the sea front, restaurants and bus stops. Some apartments are better than others in terms of both views and sunshine.

Stayed January 2014, traveled as a couple
Helpful?
4 Thank pauline l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, February 21, 2014
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.
For your next visit let us know your preferences regarding the views and will do our best to please you.
We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,692 reviews from our community

Traveler rating
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    485
    82
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    5
See reviews for
578
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Grange-over-Sands, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 17, 2014

This resort is over 20 years old but is still as if it was newly built. Continuous maintenance is always ongoing, superb staff and cleanliness second to none. Entertainment most evenings and poolside games etc are well organised

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Boothychris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, February 21, 2014
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 16, 2014

Our third time a Casablanca. Previous times we had great apartments that had sun all day plus view of Teide. This time we had a apartment over the bar and had little sun . We were there for nearly two weeks before we were offered a move to a ground floor apartment over looking tennis courts, still no sun. The Casablanca Apartments are great but not all have in good positions.

We want to return but how do we get an apartment with a sunny terrace

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank alligin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, February 19, 2014
Thank you for taking time to share your opinion about us, through Tripadvisor.

Thanks also for your loyalty to our apartments

We are pleased to know that your stay with us was to your satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We are aware that all of our apartments do not have the same view, but would be happy to help you in your next visit and therefore please advise us via e-mail about your preferences and we will do our best to please you.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worksop
Level Contributor
235 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed February 15, 2014

The location of the apartments is half way up a quite steep hill, and you have choice of lots of steps down to the town or the windy road or lots of steps up to an area with restaurants and shops or the main road. After a week, our legs were well toned.
Reception was efficient and business like rather than welcoming, but not a problem. The apartments are built around a central area with bar, restaurant, swimmingpool and bowling green. Th high mountains and 4/5 storey buildings creat shadow until 0930 and after 1700, but if the sun is out the middle of the day is nice and generally out of the wind.
We stayed in a one bedroom apartment which gave the pair of us lots of space. It was very clean, in good repair and well enough equipped. The large bed was extremely hard, so that sleeping on one's side was alittle uncomfortable on the hips after a period. The bathroom was spacious and the water pressure and temperature were good. Also the armchair and sofa bed aren't especially comfortable after a few minutes, but they will do. We also has a balcony with garden furniture and a large clothes horse.
The Apartments like to charge extras, these aren't expensive, but it takes time to realise that extras can be hired ie. safe - €10.50/7 days, internet €5/y days, tv controller and pool towels. They may be others, but we didn't find these.
There appear to be lots of retired couple there for long periods, who have built up social networks with each other and few appeared to welcome new arrivals. Perhaps if we wanted to playbowls all day it would have been different.
We stayed in block 6, which we discovered was above the underground car park. Much sound travels from the underground car park into block 6.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blot57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, February 19, 2014
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We take into consideration your comments on the various items raised. We regret that the hardness of the mattresses have seemed excessive but if requested, would have changed it for other softer type. In relation to parking noise we would like to say that we did not had any complaints about it, but we understand that your perception of noise could be different and maybe you have noticed more than other customers who have not mentioned it . In any case we are sorry and will try to reduce this problem.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 13, 2014

Someone asked me about Casa Blanca and my answer was easy , Excellent, a first class holiday experience which I am sure you will truly enjoy.
We have just returned from our third long stay visit and enjoy it more every time we go there; it just gets better and better .
Our greeting on arrival from the reception staff was super, a very warm friendly welcome. All the staff working in reception are at all times so friendly, very courteous and always with a their big friendly smile and so helpful if and when you need it. Truly top of the class.
Our apartment maids were lovely and kept the apartment spotlessly clean with soft fluffy clean linens all the time.
The cheerful, friendly bar staff are super we had once again some great laughs and friendly banter with them, plus the food and drinks on sale being very well priced.
All evening entertainment programs are good and but at the same time not intrusive on your conversation.
The swimming pool is very clean and at a good temperature all the time and the surrounding areas cleaned daily with plenty of sun- loungers and is very well supervised by the two SOS life guards who are always on hand.
I noticed on other reviews the reference to “ Richard”, he is the guy responsible for daytime activities and running of any bowling competitions he is so sociable and infectious, always a jokey chat-line and a laugh a minute, a real fun person.
So to complete my review, this complex is very well run and supervised by the manager and his team and it shows in all the staff and the efficient and friendly way they all conduct their duties, we agree with all the positives in the other reviews of Casa Blanca and Puerto De La Cruz. Will we be back?? YES you can bet your bottom dollar we will.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BarDav186364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, February 17, 2014
Thank you very much for your loyalty with Casablanca Apartments, we look forward to your faithfulness in the future

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

On behalf of all the staff I want to thank you for your comments about them.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth UK
Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 10, 2014 via mobile

We thoroughly enjoyed our weeks stay in Block 4 3rd floor 1 bed Apt and plan to return next year. Everything positive said by others reviewers is true. Position near top of hill from main part of Puerto was not a significant issue as taxi from centre was just €3.25. You must enter the lawn bowling competition, twice weekly if you wish, and be entertained by Richard, the resident humorous organiser. Public bus from South airport, taking 80 mins, stops just 200 metres from Reception - cost €9.20 one way with Bono bus ticket purchased at airport shop

Stayed February 2014, traveled as a couple
Helpful?
2 Thank Baronscroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, February 17, 2014
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We would like to tell you that the bowling tournament is held twice a week. Probably that during your stay did not noticed it, which we deeply regret.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
277 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed February 10, 2014

Understandably the reviews of this establishment are very positive. It is very well kept, the rooms are a decent size, all the staff are polite and welcoming. The reception staff are very able and helpful. The location above the 'old town' is good. Buses to Santa Cruz and Oratova pass near by, its a pleasant walk to the botanic gardens or down to the sea. The pool isn't a bad size and if you want to relax by the pool there is plenty of space and loungers. The bar provides good value simple meals and a decent range of drinks. Entertainment is unsophisticated. The only thing we didn't like were the horrid pillow protectors which aren't very classy at all!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank artsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, February 17, 2014
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.
We take into consideration your comments about pillow protectors and assure you we will do something to improve it. Thanks for your comments.
We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Apartamentos Casablanca

Property: Apartamentos Casablanca
Address: C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Airport Transportation
Hotel Style:
#2 Family Hotel in Puerto de la Cruz
#3 Best Value Hotel in Puerto de la Cruz
#4 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:3 star — Apartamentos Casablanca 3*
Number of rooms: 287
Official Description (provided by the hotel):
We consider our apartments to be comfortable and modern, ideal for an enjoyable stay. Situated in a residential area of Puerto de la Cruz, with wonderful views of Teide and the Orotava Valley, just 800m walk from the centre and the seawater pools Lagos Martianez. Nearby you can find supermarkets, shops and restaurants. Our studios with sleeping area and 1 or 2 bedroom apartments have fully equipped kitchenettes and private bathroom with bath and shower and are equipped with a hairdryer. The kitchen area includes a full cooker with oven, refrigerator, coffee maker, juicer, toaster and microwave. The apartments also boast satellite TV, direct dial telephone, a safe and personal Wi-Fi. Cleaning is carried out 5 times per week, with the change of bed linen twice a week and towels every other day. Baby cots and highchair are available on request free of charge. Our cafe bar offers continental breakfast with thermal carafes service and a wide and varied menu of combined dishes. We also have 24h reception service, gym with special prices for our clients, games room, pool table, table tennis, Internet access, coin laundry and an outdoor swimming pool with access for disabled guests and a separate pool for children. Entertainment program is provided throughout the year and an additional program for children during the summer. On request and with extra charge we also organize shuttle service from/to the southern airport (Reina Sofia). ... more   less 
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Also Known As:
Apartments Casablanca Hotel Puerto De La Cruz
Casablanca Tenerife
Casablanca Apartments Tenerife
Apartamentos Casablanca Tenerife/Puerto De La Cruz

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