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“4 star quality at its best” 5 of 5 bubbles
Review of Apartamentos Casablanca

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Apartamentos Casablanca
Ranked #4 of 80 Hotels in Puerto de la Cruz
Certificate of Excellence
Derby, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“4 star quality at its best”
5 of 5 bubbles Reviewed October 2, 2013

We have stayed at many good quality apartments, this was our first visit to the Casablanca and as always we were slightly apprehensive but the total professionalism and friendliness of the desk staff soon made us feel at ease and very welcome. We had a great room on the third floor and overlooking the pool, everything was spotlessly clean well organised and of good quality. During our 6 day stay there was always free sunbeds by the pool, which of course we made use of and the swimming pool although not large never had more than 3 or 4 people in so it was nice for a quick dip to cool off. For us the only bit that let the site down was the restaurant, the food menu was of the 'meal for one' from Sainsbury's type, take it out the freezer and warm it up. I would like to have liked to see a 4 star restaurant to match the 4 star apartments. Don't get me wrong the food was good and tasty but more for a dinner time snack than an evening meal. Would we recommend the Casablanca to others definitely and cant wait to go back there again some time.

Room Tip: Most rooms overlooking the pool are good but I would avoid the ground floor if possible
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GrahamandJennifer_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, October 3, 2013
Thank you for taking time to share your opinion about us.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We take into consideration your comment about the food, but we would like point out that our apartments dos'nt have a restaurant, it is a Bar- Cafeteria serving a series of mixed dishes. However, we will try to improve and we are already preparing a new dishes.

Thank you for recommending us

We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,668 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (357)
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Wales
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 2, 2013

This is the second year that I have stayed in the Apartments Casablanca and I thoroughly enjoyed the two weeks. The staff were all very cheerful, friendly and efficient and when I asked about the fridge not working,in my apartment, the serviceman was already fixing the problem, before I arrived back from the front desk! :)
Thomas Cook had already warned us that work was being done around the pool area but, that it would remain in use. This was the case and noise was kept to a minimum, one of the Directors even asked the bar staff to give free mocktails to those using the pool, together with his apologises for any inconvenience caused. I fully realise that in such a popular, all-year round complex maintenance work must be done at sometime and I applaud the management for their consideration.
The staff on the front desk could answer any query, politely and thoroughly. When we tried to go to Mount Teide and found that the Titsa bus was full, we asked at the desk and were promptly helped by the staff ringing the bus company, who laid on a small bus to take us - there were 7 very grateful guests!
The only slight downside to our visit was the absence of a Thomas Cook rep in the apartments, last year I found the help of the very pleasant rep extremely helpful. We again had to call on the aid of the front desk who were, as always, very helpful.
My studio apartment was clean, well fitted out and pleasantly furnished. I slept well despite being above the bar and the evening entertainment was not intrusive, even when I did not watch it all :)
The entertainment and activities were varied and well organised, I especially liked the music, and antics of Sergio, during the week and on Saturdays.
Thank you Casablana for a great holiday:)

Room Tip: Most rooms are good with either mountain, sea or views over the complex, though some do have restric...
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sapperjoseph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, October 3, 2013
Just a quick note to thank you once again for your continued support in using our resort for your holidays.
Thank you for taking time to share your opinion about us.

Once more we do apologize for any inconvenience caused during work carried out near the pool. We appreciate your understanding

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Telford Shropshire
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed October 1, 2013

This is my forth time visiting these apartments and as usual the place is faultless.

When we arrived we asked for the room we had had the previous year as it faced the pool and was near to the reception. Unfortunately it was occupied but to try and accommodate us they gave us the next room and gave us the option to move rooms when it became vacant a few days later. We did this, we didn't even have to move our things it was all done for us when we got back from our trip out.

The receptionists are so helpful, they speak very good English as well as several other languages, and remembered us from previous years which I thought was a nice touch.

The room are well stocked with everything you need and are cleaned daily except for Thursdays and Sundays.

It is quite hilly and lots of steps but I have a disability and found no problem in getting around. Taxis are quite cheap and will take you were ever you want to go.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Telford43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, October 3, 2013
Just a quick note to thank you once again for your continued support in using our resort for your holidays.
Thank you for taking time to share your opinion about us, through Tripadvisor.

We regret not being able to give the room you desire from the first day, but on the other hand we are glad that change has been to your liking. We apologize for any inconvenience caused.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

We have been going to Puerto for about 20 years or so and we have stayed at the Apartos Casablanca many times. We go twice a year but stayed there four times last year!! The reception staff are very friendly and helpful and nothing is too much trouble for them. The apartments are always spotlessly clean and should there be any problems in the apartment it is attended to very quickly. There is Wifi in each apartment if you want to purchase it during your stay (very reasonable) but it is free to use in the bar or reception area. There is entertainment in the bar two or three times a week which is very good. Bar prices are very reasonable and there is a comprehensive menu should you wish to eat there. The food is good quality and reasonably priced. There is a nice swimming pool and plenty of sun beds in the complex. There is "happy hour" three times a week should you like to have a drink whilst on holiday!! A bottle of wine and fruit basket are left in the apartment to help you settle in. It's no wonder this place gets good reviews as seen from the awards that are displayed in the reception area.

Room Tip: Outside facing rooms get the most sunshine if you like to be in the sun
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, October 3, 2013
Just a quick note to thank you once again for your continued support in using our resort for your holidays.
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Romford, United Kingdom
Level Contributor
81 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 bubbles Reviewed September 30, 2013 via mobile

This was a return to puerto de la cruz after an absence of 25 years. Our first visit though to the casablanca apartments. What a place. This was timeshare of the highest standard. A standard we have only found in gold crown resorts in the USA. The staff were exceptional and never stopped working.
Our one bedroom apartment was spacious and spotlessly clean and well fitted out. We overlooked the pool from the 5th floor of block 4. We had a slight problem with the apartment pay wi fi which was soon sorted out as we found out the system will only support one wi if system at a time. The free wi fi in reception and bar area supported numerous devices.
Thank you to the Casablanca,we will return!

Stayed September 2013, traveled as a couple
Helpful?
Thank koolsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, October 3, 2013
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we apreciate your comments regarding our staff.

We hope to have the opportunity to welcome you again to our apartments for your next holidays.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 28, 2013

This September we returned to our wee hoose in the sun, yes folks Apartos Casablanca, situated in beautiful Puerto de la Cruz. What to add to the reviews, if you wish to have excellent accomodation, staffed by efficient, friendly staff, nothing is a problem to them, from simply wishing to chat to solving any niggles you may have with accommodation or just where to eat the staff will aid and recommend. Have been coming twice a year for some time time and staff have become like a second family.
Will continue to vist this complex for as long as am able, will return hopefully bringing more friends to introduce them to the REAL Tenerife.

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Xelawerf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, October 2, 2013
First of all, as you say Viva Casablanca.
Just a quick note to thank you once again for your continued support in using our resort for your holidays.
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you at "HOME" on your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnstaple, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 26, 2013

My husband and I and three of our teenage children stayed at the Casablanca for one week for our family holiday. We were impressed from the start, with very friendly and helpful reception staff. The apartment was nicely furnished, spacious and clean and there was even a bottle of wine waiting for us to enjoy! We were on the ground floor overlooking the hotel bar and entertainment area, this was not a problem as the noise from the entertainment was not intrusive and finished by about midnight. All the staff were extremely helpful, providing us with extra information about local attractions, when asked, and even phoning ahead on our behalf to check details. The local knowledge from the staff meant we could make the most of our week, with trips and meals at some lovely restaurants that would have been impossible with only our basic knowledge of the area and language. When we did stay at the hotel there were plenty of activities to keep all the family happy. A fantastic place to stay. Wish we could have stayed another week and will definitely stay there again if we have the chance!

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, October 2, 2013
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday in Puerto de la Cruz.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Apartamentos Casablanca

Property: Apartamentos Casablanca
Address: C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Airport Transportation
Hotel Style:
#2 Family Hotel in Puerto de la Cruz
#4 Best Value Hotel in Puerto de la Cruz
#4 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:3 star — Apartamentos Casablanca 3*
Number of rooms: 287
Official Description (provided by the hotel):
We consider our apartments to be comfortable and modern, ideal for an enjoyable stay. Situated in a residential area of Puerto de la Cruz, with wonderful views of Teide and the Orotava Valley, just 800m walk from the centre and the seawater pools Lagos Martianez. Nearby you can find supermarkets, shops and restaurants. Our studios with sleeping area and 1 or 2 bedroom apartments have fully equipped kitchenettes and private bathroom with bath and shower and are equipped with a hairdryer. The kitchen area includes a full cooker with oven, refrigerator, coffee maker, juicer, toaster and microwave. The apartments also boast satellite TV, direct dial telephone, a safe and personal Wi-Fi. Cleaning is carried out 5 times per week, with the change of bed linen twice a week and towels every other day. Baby cots and highchair are available on request free of charge. Our cafe bar offers continental breakfast with thermal carafes service and a wide and varied menu of combined dishes. We also have 24h reception service, gym with special prices for our clients, games room, pool table, table tennis, Internet access, coin laundry and an outdoor swimming pool with access for disabled guests and a separate pool for children. Entertainment program is provided throughout the year and an additional program for children during the summer. On request and with extra charge we also organize shuttle service from/to the southern airport (Reina Sofia). ... more   less 
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Also Known As:
Apartments Casablanca Hotel Puerto De La Cruz
Casablanca Tenerife
Casablanca Apartments Tenerife
Apartamentos Casablanca Tenerife/Puerto De La Cruz

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