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“A Bit Tired”

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Apartamentos Casablanca
Ranked #3 of 80 Hotels in Puerto de la Cruz
Certificate of Excellence
Rochdale
Level 6 Contributor
102 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“A Bit Tired”
Reviewed March 19, 2013

We have just spent a week here on an RCI Gold Star swap and it really is not a 5 * place.
The bathroom has an old bathroom suite ( bath with a shower head in ) and the shower is not a positive experience as the bath is too narrow and small to have a good shower ( in a 5 star fashion)
The spare room ( which I had to use to put clothes in) would have been too squashed for 2 adults to stay in comfort as the wardrobes were so close to one of the twin beds that you could not open them
The bathroom had a bad smell which only evaporated on about day 3 and the terrace was too long and thin to sit out together...we had to sit with our backs to each other. However...the view of Mount Teide was good and somehow made up for the lack of space. We were on the main road side and had sun for most of the day but also road and restaurant noise to some on some days.
We opted to buy pre-paid breakfasts and the they were good but little things annoyed us such as not getting a side plate to put our toast on. ( we had to put it on the tablecloth!)
The reception staff were brilliant and they were helpful and knowledgeable about all things
BUT the real downside for me was that the beds and the pillows were very uncomfortable. I developed chronic back pain during this holiday and the settee ( being a bed settee) was equally uncomfortable.
I think this is a great location for families but if you want a bit a adult only luxury then look elsewhere

Room Tip: Rooms on the outside are probably better
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  • Stayed March 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank alison w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, April 1, 2013
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.
We also take into account your observations and no doubt these comments help us to meet the needs and preferences of our customers who v isit us.

We hope to have the opportunity to welcome you again to our apartments for your next holiday in Puerto de la Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
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  • Service
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (364)
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Falmouth, United Kingdom
Level 5 Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 17, 2013

The 280 apartments comprise 11 blocks of which 5-6 are timeshares in this RCI Gold Crown resort and the remainder are rented out mainly by holiday companies. The high density accommodation enables visitors to the lovely town of Puerto de la Cruz toget truly excellent value for money. Prospective visitors get a better deal if they book direct with Casablanca - or better still, buy a timeshare at the absurdly low price of €880 ( which includes the first year`s management charge of €287) and which gives them a choice of the better apartments in blocks A and B and blocks 3 to 5. Puerto de la Cruz lies at the foot of the beautiful green Oratava valley and is vibrant, pretty, clean and has plenty of good restaurants. It`s a base for the stunning walks of north Tenerife; it has the unique Martianez lido only ten minutes` walk from the apartments and has the world-class attraction of Loro Parque a (free) ten minute train ride away. Good local bus travel with a Bono card is cheap and gets you anywhere.The north of this magnificent holiday island has a bit of the taste of real Spain with some of the culture of South America and a geographical similarity to Africa - and has the stability of European life.

Room Tip: Blocks A and B pool side in winter (great views of the 12000 foot Mount Teide from higher apts) and...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, April 1, 2013
Thank you for taking time to share your opinion about us, through Tripdadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday in Puerto de la Cruz.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sandwell
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 17, 2013

Felt like we got an amazing bargain and we had a good time here. Very clean, well equipped although slightly old fashioned, apartments. Bathroom tiles were a bit much to handle first thing in the morning but you got used to them! Nice swimming pool and they put on entertainment during day and most nights. Location could be better due to the hill, but then for what you pay you cannot expect everything. Nice friendly staff and we met some nice people. Good for all ages.

Stayed February 2013, traveled as a couple
Helpful?
Thank shirley h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, April 5, 2013
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday in Puerto de la Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 7, 2013

We had a one bedroom apartment. It was spotlessly clean. Very well serviced daily. Had everything you needed.It was very well equipped.
If you wanted it there was entertainment in the day eg. Bowling matches, darts,table tennis matches, Spanish lessons.
There was a lovely pool with lifeguard. Evening entertainment on every weekday evening.
Reception staff and bar staff were very helpful.
A few draw back were the amount of steps down to Coastal area but this I knew.
Also there is a 5 euro charge per week for wifi though it is free in the lounge areas. Garaging is 4 euro per day. TV remote needs a deposit.
Food and drinks at the bar were very reasonably priced.
There was also an extensive free lending library.....lovely holiday
I would fully recommend Casablanca.

Stayed March 2013, traveled as a couple
Helpful?
2 Thank Caradav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, March 11, 2013
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level 6 Contributor
170 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed February 21, 2013

The apartments are part of a fairly large triangular development overlooking a central courtyard area with pool, artificial bowling green and sun decks - but if you want a sun bed get up early.

The resort has plenty of facilities and there is a snack bar type restaurant serving pizzas, burgers and similar open all day for cheap and cheerful lunches.

Our one bedroom apartment was comfortable and reasonably well equipped, so no complaints there.

What the place lacks is any sort of character. It's an ocean of concrete.

It's also at the top of a steep hill and the town and nearby supermarket are at the bottom of the hill. We are reasonably fit but most of the time we opted to walk down and get a taxi back (€4 including tip) I would not recommend this resort if you have any sort of mobility problems.

Staff we invariable helpful and courteous. If I could I'd give it three and a half stars.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, February 22, 2013
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff which certainly helps and motivates us in our efforts to offer the best service to our guests.
We take into account your observations and no doubt these help us to meet the preferences of our customers.
We hope to have the opportunity to welcome you again to our apartments for your next holiday in Apartments Casablanca.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gravesend, Kent
Level 4 Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 17, 2013

My husband and I have recently returned from a weeks holiday staying at the Casablanca Apartments with our 11 month old son. I would recommend these apartments to anyone and would happily stay there again.

The apartment was in block 11 above reception. It was spotlessly clean and was very well equipped. The bottle of wine there on arrival was a very nice touch. The kitchen had everything we needed and it was great for preparing meals for our little boy. The staff at reception were really helpful and welcoming. They arranged a travel cot and a high chair for us. These were lent to us free of charge. There are a number of deposits taken on arrival which it is useful to be aware of, these are 15 euros per towel for the pool, 20 euros for the tv remote and 10 euros for the key to the car park. The spaces in the car park are rented to guests for 3 euros 50 per day if you have them for the whole week or 4 euros per days for isolated days. You get the cash back at the end but it is useful to be aware in advance.

The pool and surrounding area was really nice. There is a lifeguard there and there were also other fitness classes and bowls going on, which we did not take part in. All the details of the activities and shows etc were available in reception.

The complex is at the top of quite a sleep hill but we did not find the walk up too bad, even with the buggy. Made me feel I deserved dessert if I was walking back up. There are loads of taxi's around if you didn't want to walk up though.

The only think I could pick a hole with, and I am grasping slightly, Is that the king sized bed in the main bedroom was actually two singles pushed together (and was made up as such with separate sheets etc). Personally I would prefer a double or king but that really is being picky and it would not stop me returning to the Casablanca to stay again.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank gwyn4940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, February 22, 2013
Thank you for taking time to share your opinion about us, through Trip Advisor.

We are pleased to know that you had a very pleasent stay among us and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.
We take into account your comments and no doubt these help us to meet the needs and preferences of our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday in Puerto de la Cruz.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 5 Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 16, 2013

Woud highly recommend these holiday apartments. My husband and I spent a superb week here for a break away from the British weather. Lovely clean apartment with friendly staff. Snack bar was cheap, average price for two lunches and a bottle of wine was 12 euros. The apartments are at the top of a hill so we had evening about of climbing the hill or the steps to get back. Woud recommend these apartments and if we are ever in Tenerife again would stay here.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joyce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, February 22, 2013
Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday in Apartments Casablanca.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Apartamentos Casablanca

Property: Apartamentos Casablanca
Address: C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Airport Transportation
Hotel Style:
#2 Family Hotel in Puerto de la Cruz
#4 Romantic Hotel in Puerto de la Cruz
#8 Best Value Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:3 star — Apartamentos Casablanca 3*
Number of rooms: 287
Official Description (provided by the hotel):
We consider our apartments to be comfortable and modern, ideal for an enjoyable stay. Situated in a residential area of Puerto de la Cruz, with wonderful views of Teide and the Orotava Valley, just 800m walk from the centre and the seawater pools Lagos Martianez. Nearby you can find supermarkets, shops and restaurants. Our studios with sleeping area and 1 or 2 bedroom apartments have fully equipped kitchenettes and private bathroom with bath and shower and are equipped with a hairdryer. The kitchen area includes a full cooker with oven, refrigerator, coffee maker, juicer, toaster and microwave. The apartments also boast satellite TV, direct dial telephone, a safe and personal Wi-Fi. Cleaning is carried out 5 times per week, with the change of bed linen twice a week and towels every other day. Baby cots and highchair are available on request free of charge. Our cafe bar offers continental breakfast with thermal carafes service and a wide and varied menu of combined dishes. We also have 24h reception service, gym with special prices for our clients, games room, pool table, table tennis, Internet access, coin laundry and an outdoor swimming pool with access for disabled guests and a separate pool for children. Entertainment program is provided throughout the year and an additional program for children during the summer. On request and with extra charge we also organize shuttle service from/to the southern airport (Reina Sofia). ... more   less 
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Also Known As:
Apartments Casablanca Hotel Puerto De La Cruz
Casablanca Tenerife
Casablanca Apartments Tenerife
Apartamentos Casablanca Tenerife/Puerto De La Cruz

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