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“Fantastic Hotel in prime location”
5 of 5 bubbles Review of H10 Tenerife Playa

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H10 Tenerife Playa
Ranked #9 of 80 Hotels in Puerto de la Cruz
Certificate of Excellence
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Fantastic Hotel in prime location”
5 of 5 bubbles Reviewed July 20, 2013 via mobile

Having stayed in this hotel last month (June) with my girlfriend for 1 night, we decided to return this month (July) with my daughter for 2 nights. We all loved our stay and can't fault the hotel at all, sadly due to work commitments both of our stays were to short! The staff are very helpful, rooms are nice and clean, and the food was wonderful and varied. There's bars, restaurants, supermarkets, shops etc along the coast, so there's plenty to go at. Hopefully it won't be to long for our next visit, and hopefully will be a longer stay :-)

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 180smurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, July 30, 2013
Dear Guests,

thank you for spending some minutes of your time and write your kind comments in Tripadvisor.
We are pleased you enjoyed your holidays, the services we offered and the surroundings, and we hope you will be able to stay longer next time.

With our best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,583 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (400)
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English first
Clacton-on-Sea, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 16, 2013

This was our 3rd stay in june 2013....feels like we are coming home when we arrive here...staff are all caring and polite..pool staff are great and manuel the grounds keeper is a lovely smiling man. bar and restaurent manager excellent and miranda is an excellent hostess and great fun with all activities in and around the pool...we love her and thank her for all the fun and dancing lessons...we are in our 60's and fun loving..we will be back again..thanks again to all the bar and restaurent staff for your excellent service..see you all again soon..we hope

Room Tip: Lower level room near restaurent is helpful if you are a little older..top floors with sea view and...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MELNBARB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, July 30, 2013
Dear Guests,

thank you for your kind comments in Tripadvisor, which we will share with all the staff.

We will be very pleased to welcoming you soon again.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterlooville, United Kingdom
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed July 14, 2013

I really liked this hotel. It is in a prime location in Puerto de la Cruz, opposite the lido and alongside some good restaurants and views to the mountains and sea. Everything is within close walking distance should you wish to leave the comforts of the hotel.

We arrived on a bed & breakfast basis but on our second day we decided that we liked the hotel enough to upgrade through reception to All Inclusive for the rest of the week. We were not disappointed at all as the hotel All Inclusive offers great value for money including lovely buffet style food and branded spirits & cocktails.

Breakfast offered a huge choice of foods which cater for all tastes and appetites. Lunch was more limited but still plenty of different dishes to satisfy you. Dinner was also excellent. The food was always well cooked and topped up frequently. Being on an AI basis you could help yourself to beer, wine or soft drinks in the restaurant. The pool restaurant was also on hand to provide quick bites during the day if you didn't want to leave the poolside.

Free WI-FI is available on the ground floor where you'll find the main pool and terrace seating. A code is provided by reception which lasts for your entire stay. Please note that WI-FI is not available in bedrooms.

My only slight negative was the room. We paid extra in the UK to have a balcony room with a sea view. We were delighted to get a room (508) which was opposite the lido giving us stunning views of the lido, sea and the mountains to the side. Unfortunately, the room itself was quite tired. The bathroom was clean but quite old and dated and the room was on the small side. It seemed to me that the communal areas of the hotel had been renovated fairly recently but the rooms have not for some time. If the rooms were given a makeover with new fixtures and fittings (i.e. new bathroom suite, skim the walls, flatscreen tv, tea & coffee facilities, WI-FI) then this hotel would be the stand out in this resort as it has all the other components already.

I appreciate that you don't come away to stay in your room but as it stands the rooms do not reflect the quality of the hotel and this holds it back slightly.

Overall, the hotel has the potential to be superb and we had a lovely holiday. The staff were all great and the service was very good. I would just suggest that the management consider upgrading some of the rooms to reflect the standards elsewhere in the hotel.

Room Tip: Room 508 has a perfect view of the lido and sea beyond.
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank becksta75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, July 30, 2013
Dear Guests,

thank you for you good comments in Tripadvisor and the descroptions which will be useful for other travellers.
We are constantly improving our facilities, and we appreciate your suggestions.
We will share your good comments about our staff and the service with all the staff.

Looking forward to welcoming you again

Bets regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gillingham, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 12, 2013

We have just returned from a 3 week holiday at the H10 Tenerife Playa. I cant fault this hotel. The location, the room, the service, the food and anything i havent mentioned were all excellent. I will be returning to this hotel again.

Room Tip: Take your pick. All the rooms are 1st class.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Trevor N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, July 30, 2013
Dear Guests,

thank you very much for your kind comments in Tripadvisor.
We are pleased to know that you will come back, and we are looking forward to welcoming you soon again.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merthyr Tydfil County, United Kingdom
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed July 2, 2013

Arrived 14th June For 11 nights, flew with Thomas Cook. Taken up from Airport in minibus. Short walk from corner to hotel (50 yards). Check-in quick, reception staff efficient and friendly, but didn't get offered any cava, which some reveiwers had mentioned. It was winking at us on the reception though. Maybe not for TC guests!. Safety deposit box key paid for and off to room 306. Standard of room very good. Couple of electical sockets, hair dryer, plenty of wardrobe space with ample hangers. Television with couple of news channels in English and for some reason the Horror Channel (not that we watched any TV). Balcony overlooking the Martianez Lido, beautifull view. Upgraded to all inclusive at reception, not with TC, 22 euros per day. This was more than worth it. Great shower in bathroom, with plenty of hot water every day. Bar staff and service was very good, always ready for a chat. Good choices of drinks and cocktails on all inclusive. Only premium brands of some shorts were extra. Lovely restaurant, with Maitre De very quick getting you a waiter to show you to your table. They will always ask you if you would like some water with your meal. Then you can go up to the drinks stations for a choice of beer, wine, sangria, coke , orange, lemon in the evenings and lunchtime. Always plenty of choice in the evenings. Lunchtimes a little more limited,but still plenty to choose. Food always exellent quality. Also the choice of fish or meats from the grill. Breakfasts were very good, with fruit smoothies, juices, cooked breakfast, cheeses, cooked meats and the best choice of breads and rolls I've seen. If you wanted the hair of the dog, some days you'd get cava or bloody marys, which you could pour youself. Coffee station in the mornings. Coffees very good, teas if you wish. During the day you could also eat at the poolside restaurant 10.00 until 6.30, where there is a buffet. Pool can get a little busy if you don't get down early. Opens at 9.00 where all the beds tend to be reserved. A lot of the area around the pool didn't get any sun until 10.30. So you might have a wait to get some sun in the morning. You could always go up to the 6th floor, where you can grab a few rays from early. To be fair to this hotel, on the weekend, if beds were reserved and there was nobody on them for an hour, towels were removed, with a note put on the bed, stating no reserving of beds. Couldn't say if this was only because there was a big influx of Spanish guests on the weekend. Entertainment was ok. During the day there were always some activities on. As has been stated before, there are a lot of older people staying here. But we found a wide range of ages, and you don't go to Puerto to party every night. At the Reps area in one of the lounges, don't expect a TC rep, even if it says there will be one at a certain time. It will be a Pal Rep, who sell trips. We did ask her about a courtesy room, a couple of days before departure. She wasn't very knowlegable. She said there was a luggage room just for cases. In fact we booked a courtesy room to have a shower before we left, which I must say was spotless. You can book this on reception, on the day of depature. Thanks to all the staff and management for a good holiday. Pick-up for return to airport outside the Hiperdino on the corner.

Room Tip: Ask to be changed if you're on the ground floor. If you're on the Lido side, 3rd floor and a...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank slewi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, July 23, 2013
Dear Guests,

thank you for your kind comments in Tripadvisor, which we share with all the staff, and for the good description you gave about our services, which will be useful for other travellers.
We hope you will visit us again for another holiday.

Looking forward to welcoming you again, we remain

Yours faithfully

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dudley, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 2, 2013

Me and my partner are both 20 years old and had a brilliant holiday here from 17th June - 27th June 2013.
The location, food and staff are all excellent!
We would recommend this place to all ages as the free day time activities are made to include everybody. There are a wide range, including pistol shooting, boules, archery, water-polo etc. The lady who runs the day time activities is lovely, she makes you feel welcome and part of the team. She works so hard to ensure that everybody has a great holiday.
From reading previous reviews I wouldn't have gone to this hotel, which would have been a real shame as we've had the best holiday yet there!
Give it a go, you won't be disappointed!

Room Tip: We were upgraded to a room with a balcony free of charge! However there were no tea/coffee making fa...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank georgie345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, July 23, 2013
Dear Guests,

thank you for you comments in Tripadvisor.
We are glad to know that you enjoyed your holidays here with us, and we will share your comments with Miranda, the entertainer; she will be very pleased to know that you had a very good time with her activities.
We hope to have the opportunity to welcoming you again in a not too distant future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 23, 2013

just returned from tenerife playa stayed for 2 weeks from the 8/6/13 we checked in late sat night but the staff still let us go into the dining room and have a late dinner(just after 10pm) which was very good as we had been travelling since 9am. we went to retrieve our luggage and find our room. we where relieved to find that we had a balcony and even better was that it looked over the lido and the sea what a lovely view. the rest of the holiday was very good. The food was good always plenty of choice and lots of fruit and salad, the pool area was lovely and everything was clean and tidy,we would definatly go back. thanks to whoever allocated our room it was lovely and made my holiday.

Room Tip: ours was 418 overlooking the lido and the sea nice and light.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jacky f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, July 1, 2013
Dear Guests,

thank you for your comments in Tripadvisor, which we will share with all the staff. We are pleased to know that you enjoyed your holidays here with us, and we hope you will visit us again in the future.

Looking forward to welcomingy ou soon again, we remain

Yours faithfully

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Tenerife Playa

Property: H10 Tenerife Playa
Address: Avenida Colon 12, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto de la Cruz
#7 Luxury Hotel in Puerto de la Cruz
#8 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — H10 Tenerife Playa 4*
Number of rooms: 339
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Also Known As:
h10 Tenerife Playa Hotel Puerto De La Cruz
Tenerife Playa
H10 Tenerife Playa Puerto De La Cruz

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