We have just returned from 2 weeks at this hoteI.t is in a lovely position on the sea front. We were given our room(601). with no balcony only a window. It was like a premier inn.We love to sit on the balcony on an evening and somewhere to dry our swimsuits etc. We Went to reception to be told it would be another 8 euros pppn to move.The receptionist was very miserable and just said NO. We saw the Thomson rep the following morning and she went to reception and said sorry they wont budge. We asked for the manager who was on days off and told no relief manager was available. Eventually they rang the managers receptionist at home and I was on the phone about 30 minutes with her. It was Thomson and reception blaming each other. They said the hotel was full, but when we said if we paid would they have a balcony she said yes, so they were contradicting themselves. I even threatened to move hotels, I was so upset. After about 2 hours they offered us room 552 a lovely room with a view and a balcony. At last we moved at no cost. We had E. mailed the hotel and so had Thomson to ask for a balcony after reading a review before we went. We booked the holiday last August and a couple of girls who arrived with us booked 2 weeks before and got a balcony. The hotel, food cleaners and rooms were great but reception were very rude and didnt even acknowledge people when passing or waiting for any querie. I felt no respect and other nationality clients were treated better and prioratised.So beware if going to this hotel and make sure the small print on your booking forms are clear. We have had many hotel holidays for over 30 years and never experienced this problem.
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- Also Known As:
- h10 Tenerife Playa Hotel Puerto De La Cruz
- Tenerife Playa
- H10 Tenerife Playa Puerto De La Cruz