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“Be cautious”
3 of 5 bubbles Review of H10 Tenerife Playa

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H10 Tenerife Playa
Ranked #9 of 80 Hotels in Puerto de la Cruz
Certificate of Excellence
Redcar, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Be cautious”
Reviewed January 31, 2013

We have just returned from 2 weeks at this hoteI.t is in a lovely position on the sea front. We were given our room(601). with no balcony only a window. It was like a premier inn.We love to sit on the balcony on an evening and somewhere to dry our swimsuits etc. We Went to reception to be told it would be another 8 euros pppn to move.The receptionist was very miserable and just said NO. We saw the Thomson rep the following morning and she went to reception and said sorry they wont budge. We asked for the manager who was on days off and told no relief manager was available. Eventually they rang the managers receptionist at home and I was on the phone about 30 minutes with her. It was Thomson and reception blaming each other. They said the hotel was full, but when we said if we paid would they have a balcony she said yes, so they were contradicting themselves. I even threatened to move hotels, I was so upset. After about 2 hours they offered us room 552 a lovely room with a view and a balcony. At last we moved at no cost. We had E. mailed the hotel and so had Thomson to ask for a balcony after reading a review before we went. We booked the holiday last August and a couple of girls who arrived with us booked 2 weeks before and got a balcony. The hotel, food cleaners and rooms were great but reception were very rude and didnt even acknowledge people when passing or waiting for any querie. I felt no respect and other nationality clients were treated better and prioratised.So beware if going to this hotel and make sure the small print on your booking forms are clear. We have had many hotel holidays for over 30 years and never experienced this problem.

Room Tip: Some rooms are in dark and dingy places. Rooms ending 01 to 07 on all floors have no balcony.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Happy736833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,582 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (400)
Date | Rating
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English first
Wallingford, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 31, 2013

This is a lovely hotel right on the seafront. Rooms are well kept but bathrooms tired now.Public areas eg pool area bright & pleasant..The staff are very helpful.
Good choice on buffet menu at breakfast & dinner but the queues at dinner were sometimes trying..& the waiters had to rush around.
The hotel opens on to the promenade where ther's a nice walk to town or beach.The town square is lively at night-always some music or entertainment to enjoy.
The bus service is good too.

Room Tip: Choose away from the front as no sun there on yr. balcony[rooms220etc.] Those on a higher floor ove...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank spender49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, February 8, 2013
Dera Guests,

thank you for your kind comments in Tripadvisor about our hotel, and all the useful information about the area you gave the readers who might be interested in coming to our hotel.

Looking forward to welcoming you again, we remain

Yours faithfully

Alfosno E. Peinado
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wrexham
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 28, 2013

beautifull hotel lovely rooms very clean shampoo and shower gel replaced every day. No queing to go into dining room food excellent so much choice .one little complaint waiters dont smile very much. the rest of the staff wonderful cant do enough for you.THe position of the hotel is gt .We have stayed in H10 hotels before and allways been happy we had a gt holiday with all the little extra treets they spoil you with like champange on arrival and fresh fruit on reception.the reception staff cant do enough for you will be returning next year hoping to do week in North and week in South. We did lots of great walks even though we are pensioners.Thankyou so much to all staff especially Michia sorry if I spelt it wrong Colin and Maureen North WalesA

Room Tip: we were on 8th floor we requested high floor not dissapointed sea and pool view great
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank holidaymakerwales_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, February 8, 2013
Dear Guests,

thank you for your kind comments in Tripadvisor.
We are really pleased you liked the hotel and that you spent a nice holiday here with us.
We are looking forward to welcoming you again, we remain

Yours faithfully

Alfosno E. Peinado
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 23, 2013

just ret from a week in this hotel, although booked in august it was not my first choice, but all the other hotels i looked at were fully booked.

this was meant to be a break after the xmas rush, and it was my birthday the day before we flew out. however an hour before we landed my partner took ill, and as this is an existing condition , we knew he would be bedridden for 3-4 days!! just what we needed for a relaxing break.

so for a few days, whilst he was recovering, a friend who lives in puerto, used to come round and have dinner with me on an evening, the food was varied and of very good quality, the only thing was the restaurant was very busy and at times was like a cattle market. this was also the first hotel ide stayed in that you have to wait to be seated for breakfast, however despite a disastrous start went on to have a good holiday.

the reception staff were not very friendly, but otherwise staff were good.

the room wasnt the best either (339) it was at the end of a little walkway, so your patio was overlooked by the walkway, and the entrance door to this corridor was right outside our room, and it was a fire exit door, so when people were closing it, it just banged.

to top off the holiday, the day we came back, our flight was cancelled due to the snow, but to thonson credit we put up in a lovely 5 star spar hotel at the sensatori resort , read about that one in my next review

Room Tip: dont have room 339 lol
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank paul c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, January 24, 2013
Dear Guests,

thank you for your comments in Tripadvisor.
We will consider all the suggestions you gave in order to improve the service of our hotel.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glossop
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 22, 2013

We have just returned from 2 weeks at the above hotel and enjoyed every minute.
My wife is disabled suffering from M/S so walking is difficult,but the staff were so kind and helpful it didn`t seem a problem,well done everybody,we will certainly return

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Harry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, January 24, 2013
Dear Guests,

thank you for your kind comments in Tripadvisor.
It will be a pleaseure to welcoming you again in the future.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
doncaster
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 21, 2013 via mobile

Just returned from the Tenerife playa this is a nice hotel in a good location the rooms & (especially the bathroom) are in need of renovation. The food was lovely with plenty of choice, we chose to upgrade to all inclusive but was very disappointed to find we couldn't have a bottle of sprite with our brandy we had to have the draught wich was very flat & spoiled the drink. We would have bought a bottle but at €2-20 after paying for all inclusive we didn't bother it was the principle of it

Stayed January 2013, traveled as a couple
Helpful?
4 Thank donnyann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, January 24, 2013
Dear Guests,

thank you for writing your opinion in Tripadvisor.
We apologize for what happened at the bar, and we will consider the suggestions you indicate in your comments.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 17, 2013

just come back from this hotel 17th jan considering the hotel was full the manager of the restuarant was brill ! we were in room 208 for a sea veiw all you get is trees in front and no veiw and no sun food was good location was good rooms could do with a make over and a coat of paint very dull staff in bar were good maids kept the rooms very clean no problems for sun loungers and you get free towells to put on weather is good 24 degrees but of a night goes cold even in your room

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank william d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, January 18, 2013
Dear Guests,

thank you for writing your comments in Tripadvisor.
We are sorry you could not enjoy your room as you would have liked; should you decide to come back for another holiday, please let us know your preferences.
We appreciate your kind comments about the restaurant and the food, and we will share them with all the staff involved.

We hope you will come back and visit us soon again.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Tenerife Playa

Property: H10 Tenerife Playa
Address: Avenida Colon 12, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto de la Cruz
#7 Luxury Hotel in Puerto de la Cruz
#8 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — H10 Tenerife Playa 4*
Number of rooms: 339
Reservation Options:
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Also Known As:
h10 Tenerife Playa Hotel Puerto De La Cruz
Tenerife Playa
H10 Tenerife Playa Puerto De La Cruz

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