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“Great Hotel, Great value”
Review of H10 Tenerife Playa

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H10 Tenerife Playa
Ranked #9 of 80 Hotels in Puerto de la Cruz
Kings Langley, United Kingdom
Level Contributor
81 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great Hotel, Great value”
Reviewed December 9, 2012

When you pick an all inclusive deal, you are never certain of the drinks you will be served. Well, they served a large number of branded drinks which included my favourite dry sherry and brandy!

The hotel was very well appointed with books to borrow, wifi and spa facilities. The choice and range of food was excellent. Frequently at breakfoast there was cava for a bucks fizz (or on its own) and vodka for a bloody mary. Yes, there was often a queue at dinner time but the staff relaid tables so quckly afer guests had finished that the wait was very short.

Apart from the two pools there was well organised daytime activities for those that did not want to just laze and read. In the evening there was dancing and a variety of different entertainments provided.

We would happily return.

Room Tip: Worth paying for a balcony as the view of the sea and its surfers was worth evey penny.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Keith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, December 28, 2012
Dear Guests,

thank you for your kind comments on Tripadvisor.
We would be pleased to welcoming you soon again.

Best regards

Alfosno E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Norrhampton
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 6, 2012

We've stayed here twice a year for the last 4 or 5 years and have always thoroughly enjoyed it. We always get a lovely room with a balcony most times. The staff are helpful and friendly and they even entertain us with games. The restaurant and food are excellent too, also there is plenty of good entertainment.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Heather O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, December 28, 2012
Dear Guests,

thank you for your kind opinion in Tripadvisor.
We are looking forward to welcoming you again.

Kind regards

Alfosno E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 4, 2012

We have returned from a one week holiday and would thoroughly recommend this hotel. The rooms are large & spacious with one of the most comfortable double beds we have slept in on a holiday. We didnot have a balconey but for a weeks holiday we were not that bothered. The pool area & gardens are well maintained however the terrace area at the far end could do with a good sweep.
We have been on numerous AI holidays in the past & we both felt that the standard of food & drinks were up with some of the best that we have had. Our only slight issue was that some of the hot dishes were as hot as they could have been.
We are seriously considering re-booking for another week, possibly for Easter next year.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 912Pennyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, December 28, 2012
Dear Guests,

thank you so much for all the kind comments you published on Tripadvisor.
Wea re pleased you liked everything in general, and out AI programme; we are looking forward to welcoming you again.

Best regards

Alfonso E. peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southend-on-Sea, United Kingdom
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed December 4, 2012

We stayed at the hotel for 11 nights from12 November. After reading some previous reviews we began to wish we hadn't booked. But from the moment we entered the hotel the vibes were good. Our room was big with a double balcony. It was kept spotlessly clean. The restaurant is the most efficiently run place that we've ever been in. Yes, if you go later for breakfast or dinner you do queue, but it's well organised with tables being cleared when people depart and waiters indicating to the restaurant manager when the tables become available. It's not realistic to have a table for every single guest in a hotel of this size, and how are staff supposed to judge who wants to eat at what time? Also, some of the comments re the food were nonsense. We both have food issues and have to be careful what we eat. (My wife can be ill if she eats the wrong type of food.) We don't eat meat either, but found plenty of fish and vegetarian choices nightly. The food was extremely tasty and varied. The position of the hotel is brilliant, and the crashing waves against the rocks in front of the hotel were simply spectacular.

Few four-star European hotels offer fridges free in the room, assuming they offer them at all. At this hotel to hire a fridge all you have to do is purchase a minimum of 15 euros' worth of drinks to go in the fridge, and no matter how long you stay, the fridge is then free. For us this worked out at just over a euro a day; we've paid treble that to hire a fridge with nothing included at other hotels.

Our only issue was not with the hotel but with Thomson in the south part of the island, who gave out the wrong information on arrival. Also, be warned - at the end of your holiday, when you are given your card with the coach pick-up time, do not throw it away, otherwise the coach driver will not let you on the coach. (We've never known this before on a Thomson holiday.)

We had a great holiday a came back very relaxed. Our plans are to definitely go again.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank DHSLEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, December 28, 2012
Dear Guests,

thank you very much for your nice comments in Tripadvisor. We are pleased you enjoyed your holidays and you liked the restaurant service, the food and the views so much, and we hope you will choose this hotel again for a future holiday in Tenerife.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 29, 2012

This was our third time at this hotel and it never disappoints. Very friendly staff especially in the restaurant and bar areas. Cleanliness was tops, particularly around the pools; one heated all year round. Our only disappointment was the weather, lots of rain, but you can't do anything about that!

Room Tip: If you want some sun, choose a room facing the swimming pools; other rooms face the sea and the nort...
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cmortley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, December 3, 2012
Dear Guests,

thank you for the kind comments you wrote about our Hotel in Tripadvisor.
We hope you will visit us soon again.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 28, 2012

We have stayed at the Tenerife Playa five times over the past three years.

We find ALL the staff helpful (and happy) and the hotel is very well situated.

The food is good and as a previous reviewer mentioned there is plenty of choice plus fresh grilled meat, fish and vegetables (stir fry) every night.

In the daytime there are plenty of areas to sit and relax with a book or just with friends (if the weather is a little "unpredictable" which can happen everywhere these days) - plus organised daytime activities of varying kinds should you wish.

We are very happy staying at the Tenerife Playa - and will be returning. Thank you to ALL the staff for making our previous stays so enjoyable.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, December 3, 2012
Dear Guests,

thank you very much for your kind comments in Tripadvisor, which we will share with all the staff.
We are looking forward to welcoming you again very soon.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
L
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 22, 2012

Have stayed at this hotel for at least 10 years , twice a year for at least 2/3 weeks at a time!
Hotel is clean staff is very helpful and friendly! Plenty of food in the Resturant.
Hotel is very well suituated.
Well worth a visit.

Room Tip: Choose the pent house suites they are fab!!!!!!!!!!!!!!!!!!!!!!!
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, December 3, 2012
Dear Guests,

thank you very much for writing your good opinion in Tripadvisor. We are really pleased to know you have always enjoyed your holidays here with us, and we hope you will keep on visiting us in the future.

Looking forward to welcoming you again, we remain

Yours faithfully

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Tenerife Playa

Property: H10 Tenerife Playa
Address: Avenida de Colon, 12, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto de la Cruz
#7 Luxury Hotel in Puerto de la Cruz
#8 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — H10 Tenerife Playa 4*
Number of rooms: 339
Official Description (provided by the hotel):
Located in northern Tenerife along the coastal town of Puerto de la Cruz, the H10Tenerife Playa stands in a prime location on the pedestrian promenade in front of the famous Lago Martiánez, just 50 metres from the sea. The hotel’s complete facilities include swimming pools, a varied array of dining options and meeting rooms for any type of event. In addition, the hotel now offers Privilege, Exclusive Rooms and Services. ... more   less 
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Also Known As:
h10 Tenerife Playa Hotel Puerto De La Cruz
Tenerife Playa
H10 Tenerife Playa Puerto De La Cruz

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