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“clean and unpretentious”

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Be Live Adults Only Tenerife
Ranked #39 of 81 Hotels in Puerto de la Cruz
Plymouth, United Kingdom
Level 5 Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“clean and unpretentious”
Reviewed March 31, 2014

we stayed here for a week, the weather was great and we had a hire car so spent very little time in the hotel. Our room was clean, the view was mostly other hotels, the food was fine, a wide choice , plenty of it including fresh fruit good value for money. we were disappointed with the pool area, small, suns beds always bagged with towels by 8am, many left empty for hours, so what was going on there? Evening entertainment noisy and not to our taste so we spent very little time in hotel apart from sleeping and eating.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
6 Thank christine w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
administrador_luabay, Front Office Manager at Be Live Adults Only Tenerife, responded to this review, April 4, 2014
Dear Christine W,

Thank you for the time you took to write a review regarding your stay in Luabay Tenerife. Thank you for your lovely comments regarding the food variety and room facilities. As for the pool area and evening entertainment, your comments are already taken in consideration. It is very important for us to receive both positive and negative feedback, as it helps us to be constantly improving our service and offer enjoyable holidays to our guests.

Best regards
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English first
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed March 24, 2014

It is with a heavy heart that I write this review as I believe that the management of this hotel are genuinely making an effort to improve it's faults. However I feel compelled to share my experiences as honetly as I can. Myself and my partner, a gay couple aged 29 and 30 have just stayed there for one week, from 16-24th march, 2014. Having read mixed reviews on this website I was already apprehensive about the accomodation. Located a stones throw from the lovely volcanic ash beaches of Puerto de la Cruz, and approximately a 10 minute walk into the lively main town, where you are met with beautiful buildings, bars, restaurants, shops, churches and gardens. The lovely 'Loro Parque" is a 10 minute walk in the opposite direction. Both are well worth a visit.

Back to the hotel, our first impressions were of a dull and gloomy building on the outside, tired and in need of a lot of TLC on the inside. We were welcomed the receptionist who directed us to our room. On the fifth floor. We had a beautiful sea view, which was unfortunately obscured by the sight of two heinous looking council type blocks of flats, with yobs and all the usual trimmings. The sound of traffic, motorbikes, drift car racing and bin wagons was audiable every nught, as was the sound of banging doors within the hotel. There was a sewage oudour in the room. It also happend that there was a red wine stain on my counterpain, not an issue, this happens, however the same red wine stain was clear each night, which suggested the bed linen hadn't been changed, contrary to the infomation we had been given which was that it was changed twice a week.

Food was actually very tasty and I was impressed with the restaurant services. Initially. We noticed that all the plates and crockery were marked "Hotel Florida". Many were chipped. It's the usual buffet service, with local and international varieties, which impressed me. However the food was cold. To this end, a microwave had been provided. Amusingly. There was show cooking at each meal. I had to make several complaints about the chefs for using the same utensils to handle cooked and raw food. I.e. using tongs to put raw chicken on the grill, then using the same utensils to serve it, increasing the risk of cross contamination. Luckily I didn'd fall ill with clostridium or salmonella. Especially as one evening, my bubble finally burst when I cut into chicken on my plate that turned out to be raw.

I must, in fairness, comment Laura, the Thomson holiday advisor, who acted upon this straight away, in a professional, and what consider to be fair, manner.

As for the all inclusive service, had this been my first all inclusive holiday, it would have been my last. We found ourselves eating out mostly after the aformentioned incidents. The drinks were of poor standard, and the cocktails were like alcoholic slush puppies. Fizzy soft drinks were generally flat. The pool was tiny, there was a solarium on the first floor which was quite nice, not that we ever used it. The selling point on booking the hotel was the indoor spa, with jacuzzi and sauna. Which was closed for refurbishment, only to add to my disappointment.

Entertainment included an ethically questionable bird of prey show, dancing nights and a football match was out on in the bar one evening. Hence we went out most evenings, as we couldnt bear to stay within the confinements of a nursing home. The majority of the guests were >60 years old, I wish Thomson would indicate their target market when advertising their hotels.

Room Tip: book a room in a different hotel!!!
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
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Helpful?
6 Thank Jonny156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
administrador_luabay, Front Office Manager at Be Live Adults Only Tenerife, responded to this review, April 4, 2014
Dear Jonny156,

Thank you for taking time to share your holiday experience in Luabay Tenerife. We are extremely sorry to hear that the hotel did not entirely meet up your expectations and would like to let you know that each and every guest´s opinion is important for us to improve our facilities and service. We took a note of your comments regarding the food temperature and housekeeping and have reported them to the correspondent departments.

As for the incident with the kitchen utensils, we agree that it is unacceptable and our head chef, as well as the management, have been already informed and took the necessary measures to solve this problem.

We also regret that you did not have the opportunity to try our sauna and Jacuzzi. It is unfortunate that your holidays coincided with the renovations carried out to provide a better service for our guests.

We are very grateful for your constructive feedback, as it will certainly help us to improve our weaknesses and offer a first-rate holiday experience. We are hoping you will accept our invitation to welcome you back in our hotel and offer you a service that would make your holidays pleasant and enjoyable!

Best regards
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Travelers are raving about these Puerto de la Cruz hotels

Wisconsin Dells, Wisconsin
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 22, 2014

Just stayed at this hotel for a week @ half board and was pleasantly suprised, the staff, rooms, restaurant, bars and all facilities were first class, being situated a few hundred metres from the playa jardin beach, and within easy walking distance of the towns bars, cafes and resataurants, we found the location ideal, When we were there we had no problems with overcrowding around the pool and never found the sunloungers to be in short supply, The food that the chefs produced fresh daily was excellent with varying dishes throughout the week, Certainly a pleasant stay, and will be recommending this hotel to family and friends.

Room Tip: higher floors have the best views toward the Teide mountains national park from the front of the hot...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank paul e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
administrador_luabay, Front Office Manager at Be Live Adults Only Tenerife, responded to this review, March 28, 2014
Dear Paul,

Thank you very much for sharing your holiday experience with us. Your kind comments about the staff and facilities of our hotel are very much appreciated. Please be sure we will pass on your kind words to the correspondent departments. We are pleased to hear that the location also added to enjoying your holidays with us.

We would like to encourage you to choose Luabay Tenerife for your next holidays, as it will be a great pleasure to welcome you back in our hotel, along with your family and friends.

Kind regards,

Jonathan Dóniz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 21, 2014

Centrally situated and within a short walk to the town centre, Loro Parque, the beach, bus terminus, shops, supermarkets, etc. Pleasant, helpful staff on the desk and throughout.The rooms are clean, tidy and made up every day; complete with daily renewal and top-up of towels and toileteries. The dining room serves a wide selection of good food + chef's ham & cheese omlettes made to order for breakfast and 2 hot grills in the evening - perfect! We have now stayed at this hotel on several occassions, normally at the beginning of successive years and will be going back next year (2015). 20-22 deg C, sunshine, T-shirt & shorts in January makes a big change from 2-3 deg C in the UK!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Strath E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
administrador_luabay, Front Office Manager at Be Live Adults Only Tenerife, responded to this review, March 28, 2014
Dear Strath,

We would like to thank you for the time you took to write a review about your holidays in Luabay Tenerife. It is a great pleasure to know that you have been choosing our hotel once and again for your holidays. We will pass on your kind comments on the food standards, room maintenance and service to all our staff members, it is very much appreciated.

We are also thrilled to hear you are planning on coming back next year. We are looking forward to welcoming you back with our January Canarian sunshine!

Kind regards,

Jonathan Dóniz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewes, England, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 17, 2014

we arrived on the 26th feb for one week,very big complex very well organised,when we got to our room we found that even thought we had booked and payed for a seaview room we were not given a seaview room due to them being busy so i was told, the view we had was off a climbing frame and mini golf, did not really fancy moving after a long journey, this was not acceptable. then we found out that you needed to pay for your safe, as if the hotel didn't already cost enough as it was, then if you wanted wifi that would cost you a further 4 euros for one hour.anyway we carried on with our holiday and make the most of this situation, we were offered as part of the deal for a 7 night stay 2 free passes for the spa, well this was well worth a visit, how ever you only had 2 days to use this free pass, we had to go back to reception so we could realize the other offers that came free with our booking which was a free boat trip and complimentary tickets for the a la carte for two nights, disappointing that we had to chase this offer. we carried on with our holiday, the room was ok nothing special, the air con had a funny smell towards the end of the holiday which was a bit concerning not what you expect from a 4 star +, which takes me onto the food , well there was plenty of that and it looked lovely and this was the biggest disappointment on the whole holiday, the plates were cold along with the food nothing seem to kept to a standard that should be fit for consumption, hot food needs to be kept at least 63c and this was not the case, the cold food should be kept below 5c, i don't believe this to be the case, this cost more money as we needed to eat and we found a great place in town for this.i have rated this property literally for the property and NOT the food. the spa was fantastic we had another visit, well worth paying for this, look out for the offers on this.staff were polite but if you complain they may well laugh at you,the senior manager that i came across who was visiting on this particular day, 4th march. was not interested in what you may be unhappy with his response was speak to your rep, which we did not have one which i explained, then said all the information is on there web site so he was not helpful.i refused to allow this situation to ruin my holiday, however it did cost me a lot more than was expected.hotel itself yes a 4 star however the food 2 star, would not go back cost too much for what you get.

Room Tip: if you want a seaview room then make sure you ring the hotel to request this
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  • Stayed February 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank Tracy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, Indiana
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 15, 2014

You will never find a friendlier place to stay than here. Everyone from reception to room service to dining and bar service is tops. You have views of the mountains or the ocean. The rooms are small but the service in the hotel more than makes up for the smaller rooms. Close to Loro Parque, the ocean and beaches and to the old town. Everything is within walking distance. Just finished my 3rd year of vacationing here with the Splendid Service. I stay for 1 to 2 months each visit. Room has a small balcony with a clothes drying rack.

Room Tip: I choose the top floor, 12th floor, less street noise, room 1204 or 1205 facing the ocean and away...
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  • Stayed January 2014, traveled solo
    • Value
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    • Cleanliness
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Helpful?
4 Thank loisbeaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
administrador_luabay, Front Office Manager at Be Live Adults Only Tenerife, responded to this review, April 4, 2014
Dear Mrs Beaty,

Thank you for having chosen Luabay Tenerife once again to spend your holidays. We are also very grateful that you took time to share your experience on Trip Advisor.

Thank you for your kind comments regarding our exclusive Splendit Service, friendly staff and service. We are going to share your review with all our departments, as it encourages us to keep on doing a good job.

We are hoping to see you in Luabay Tenerife again very soon and offer you a relaxing and enjoyable holiday.

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 6, 2014

My parents stayed here for one week. They arrived in the evening when my stepfather had his 80th birthday. Before the trip I emailed the reception and asked if they could serve champagne to my parents' room and print a birthday card that I emailed them as a PDF file. This was done very promptly when they arrived for only 14 euros and with very good service.

  • Stayed March 2014, traveled with family
    • Service
Helpful?
3 Thank Jiri K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
administrador_luabay, Front Office Manager at Be Live Adults Only Tenerife, responded to this review, April 4, 2014
Dear Jiri K,

Thank you for your lovely comments regarding our reception staff. Be sure we will share your comments with all of them, as it is always encouraging to receive positive feedback and keep on doing a good job.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Be Live Adults Only Tenerife

Property: Be Live Adults Only Tenerife
Address: Avenida Blas Perez Gonzalez 11, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Be Live Experience Tenerife)
Phone Number:
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Puerto de la Cruz
#23 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Be Live Adults Only Tenerife 4*
Number of rooms: 337
Official Description (provided by the hotel):
The Be Live Adults Only Tenerife offers an enviable location at Puerto de la Cruz, it is located only yards away from the spectacular volcanic beaches at "Playa Jardin" and 5 minutes walk from the town centre. It has a top-notch service and completely renovated rooms with fantastic views to the sea or over Mount Teide and the Orotava Valley. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Luabay Tenerife Hotel Puerto De La Cruz
Florida Tenerife Hotel
Hotel Florida Tenerife
Florida Hotel Tenerife
Be Live Adults Only Tenerife Puerto De La Cruz

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