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“5 star hotel and gardens and 3 star restaurants”

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Hotel Botanico & The Oriental Spa Garden
Ranked #1 of 82 Hotels in Puerto de la Cruz
Certificate of Excellence
GreenLeadersSilver level
Reviewed November 17, 2013

Hotel Botanico

We have just spent a week at this hotel and had an enjoyable and peaceful break. From the outside the hotel does not look anything special but from the inside it is well laid out, spotlessly clean and well furnished. We had a room overlooking the spa and on the fourth floor where the views were very good. The gardens are outstanding and have been well designed. The hotel was built in the mid 70's and is a distance away from the coast but you can see the sea over the roofline of other buildings. A very quiet room and hotel.

Breakfast had a wide variety of options and there is something there for everyone and the service was very good. The coffee could be improved however there is a machine where you can get a range of different coffees but not exceptional.

There are three restaurants on site which I do separate reviews for. I would say that the food was always edible but perhaps did not come up to the standards expected of a 5 star hotel based on our previous experience in other hotels. If was to come back again it would be bed and breakfast rather than half board as there is a large number of good restaurants in the area near to the hotel. That said, having the choice of three different restaurants and styles of cuisine meant you could pick and choose depending upon which restaurant was open. The service in each of the restaurants appeared to be mixed and inconsistent. Some of the staff were very good. Jonathan who is a waiter at breakfast is a good example of someone always willing to help and always with a smile on his face.

There were a couple of errors on my bill when checking out and these related to the restaurants so it is worth checking this before you leave. They were of course corrected.

On the whole this is a very good hotel but the restaurants stop it being outstanding. There is a mix of different age groups with the majority in the 50+ age group and few children at the hotel.

Room Tip: The upper floors have the best views. The spa garden views are very good
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  • Stayed: November 2013, traveled as a couple
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1  Thank travellinggeordie_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded November 17, 2013

Dear guest,

Thank you for taking the time to make such extensive review about your stay with us on Tripadvisor. We are very please to find out, you enjoyed your stay and have been delighted with our rooms wonderfull views. It is great to read you have a relaxing stay, and that our tema has been able to offer you a good experience. We appreciate your notes, as our guests opinions are a key point to improve our services. We will work hard to improve our restaurants services, as well to improve our breakfast coffee offer, to according to your review, will let us offer a better services to all our guests. We would like to thank again for your review and your advices, they will be very useful for future guests. As we have said, it would be a pleasure to see you again in a near future.

Kindest regards,
Hotel Botanico & The Oriental Spa Garden

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699 - 705 of 1,711 reviews

Reviewed November 8, 2013

This hotel really is the best in Tenerife. The hotel is set in a wonderful garden with amazing flowers and plants. Gorgeous rooms – we had a pool view room which was fabulous, we especially loved the bathroom. The staff that will do anything to help you, they are always so friendly! The Botanico has the most relaxing pool area and gardens, the spa area is totally rejuvenating & peaceful. The buffet breakfast offers everything you could possibly want with foods including cooked breakfasts, pastries, freshly prepared fruits, cereals, breads, cheeses, cakes, yoghurts, pancakes and more. The waiters are so attentive and bring you a newspaper every morning. I would recommend taking a stroll outside the hotel for some traditional restaurants and shops – there’s a lovely little Italian restaurant just across the road. This hotel is really lovely and I would recommend to all.

  • Stayed: April 2013, traveled with friends
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2  Thank EmmaCusterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded November 11, 2013

Dear Emma,

Thank you for taking the time to post such a wonderfull review, about your stay at our hotel on Tripadvisor. We are delighted to read you believe that we deserve to be considered the best hotel in Tenerife. All our staff strive for excellence, we try to have a service at the level of the our facilities and it is great to see that they were helpfull during your whole stay. Your advices and review will be very usefull for future guest and tripadvisor users. It would be a great pleasure to welcome you again.

Kind regards,
Hotel Botánico & The Oriental Spa Garden

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Reviewed November 3, 2013

First of all we must say that we had a lovely stay at the Botanico but some of the comments that we read prior to leaving do appear to be a little over the top. We were very disappointed with the room at the hotel (151) given we were sold it as either a Teide or Ocean view room. All we had a view of was a very large tree that prevented any view at all from the balcony. The bathroom was also tired with major damp and staining, I am sorry to say not 5 stars but 4 stars at best. Service in the three restaurants in the evening for dinner was also very poor and slow with the wrong bill being presented on 2 occasions. One day our room had not been serviced by 1500. During busy periods sun beds were very difficult to find. This apart everything else about the hotel was fine with the staff being very friendly and attentive and the spa outstanding. I would have to rate the hotel 4 star not 5.

Room Tip: do not choose 151
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  • Stayed: October 2013, traveled as a couple
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7  Thank andychelsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded November 4, 2013

Dear Andy,

Thank you for taking the time to make your review about your stay with us on Tripadvisor. We feel sorry we did not achieve the standards you expected from Hotel Botanico. Your feedback will be highly considered in order to improve our services, as with the individual experience of each customer we improve. Thank you for your kind words regarding our excellent team, we will inform them all about your compliments. Again we apologize for not having offered you the experience you were looking for at our hotel and we hope you give us another chance in the future to show the high quality of our services.

Warm regards,
Hotel Botanico & The Oriental Spa Garden

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Reviewed November 2, 2013

Wow!! If you choose this hotel you will not be disappointed!
From the moment we walked in we were greeted with fresh fruit cocktails and smiles, The hotel is in a league of its own and rooms are lovely with picturesque views of both mountains and the sea.

Buffet Breakfast offers everything you could possibly want with foods including cooked breakfasts, pastries, freshly prepared fruits, cereals, breads, cheeses, cakes, yoghurts, pancakes and more ... The hotel has 3 restaurants for dinner , Spanish, Italian and Thai, along with a poolside bar and cafe. There are also ample cafés and restaurants located opposite the hotel which is located just two mins from the Botanic Gardens (which are well worth a visit at just €3). We ate are at Olivio Cafe opposite the gardens- this is run by a lovely lady and the food was delicious! There is also a supermarket 8 mins walk away . The hotel provides a free shuttle bus in to town or a taxi ride is just under €4 each way. The bus stop is just across the road and you can take busses to other towns or the airports if your on a budget. The room fee includes use of the hotels spa and pools, all staff are multi lingual and do their very best to make your stay a special memory. Highly recommend and I will definitely be returning.

Room Tip: All rooms are plentiful in size and are beautifully decorated. Balconies are good and air conditioni...
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  • Stayed: October 2013, traveled with family
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4  Thank Jo U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded November 4, 2013

Dear guest,

In the name of The Hotel Botanico & The Oriental Spa Garden team, I want to thank you for making such wonderful review about your stay with us, on Tripadvisor. We are very please to find out that we exceed the expectations you had on us, and that you enjoyed our spa, restaurants and garden. We appreciate your positive feedback and it will be a pleasure to meet you again in the near future.

Kindest regards,
Hotel Botanico & The Oriental Spa Garden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

Best hotel on Tenerife - TripAdvisor definitely got that one right. Gorgeous rooms, staff that will do anything to help, a friendly "ola" each time you return from a trip out, wonderful breakfast and THE most relaxing pool area and gardens I've ever experienced. Truly beautiful hotel which actually does offer and provide 5 star service. We shall return, Thank you Botanico.

Room Tip: Any !!! Just stay here
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  • Stayed: October 2013, traveled with family
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4  Thank hoteluserNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded October 31, 2013

Dear guest,

First of all we want to express the great honor that is for us, that you feel that The Hotel Botanico & The Oriental Spa Garden is the best hotel in Tenerife. All the staff of the hotel works hard every day to leave this feeling in all our guests. We love you enjoyed our services, with special attention to our breakfast and our fancy rooms. We try to reach the highest standars in every single aspect. Once again we would like to thank you for your marvelous words regarding our establishment and we are looking forward to welcome you again soon.

Kindest regards,
Hotel Botanico & The Oriental Spa Garden

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Reviewed October 29, 2013

Hotel Botanico is 5 star so you know you are in for a treat. But the cream on the top is the wonderful commitment and attitude of the staff. From the moment you enter until the sad time for you to depart you are made to feel welcome with smiles and greetings from the front of house to the hard working housekeepers. The facilities and the rooms are outstanding and don't let me start on the breakfast, a daily feast you will not forget! We did not use the restaurants as they looked a bit formal but enjoyed some wonderful meals, including the very good local Oliva Restaurante, whilst just outside of the centre the impressive Tambo (a must for seafood lovers), and in town the friendly La Carta and really tasty octopus at the much maligned El Pescador but which we enjoyed.

Room Tip: Ask for a room facing the main swimming pool - ours which was right at the end of the corridor facin...
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  • Stayed: October 2013, traveled as a couple
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1  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded October 31, 2013

Dear Michael,

Thank you for taking the time to make a review about your stay with us on Tripadvisor. We are very happy that you appreciate all our services, but we specially enjoy to read that you feel our staff is the most important part of our hotel, we also believe it. Your advices and review will be very usefull for future guest and tripadvisor user. It will be a pleasure to have you once again at The Hotel Botanico & The Oriental Spa Garden, and we hope you try our restaurants on your next visit.

Kindest regards,
Hotel Botanico & The Oriental Spa Garden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

just got back from 7 fantastic days and nights at the Botanico. The hotel is luxurious and charming at the same time. The staff are very friendly and so helpful - nothing was too much trouble for them and always happy and smiling. The facilities were great; the spa was out of this world and so tranquil and relaxing AND included in the price (ex treatments). The grounds were beatutiful.

Resturants were very good Il Pappagayo was great food with very entertaining service and it was surprising to get such good Asian food in the Canaries (based on previous experience). We had half board accomodation so B&b guests might find the hotel food/drink prices on the premium side of things but there is plently of pretty good eating places outside the hotel.

Our room was spacious and comfortable with all mod cons and great maid service. View was great as well the bay to one side and the mountains to the other.

The hotel is positioned out of centre of town and a way from the beach, so people need to be aware of the steep walk down to centre of town and to beach and back (the uphill bit). Its well worth the trouble though and the hotel do run a shuttle bus down to the centre or can quickly arrange a reasonably priced taxi.

Visit Mount Teide whilst you are at the Botanico - well worth it and do check out the local sights such as the Botanic Gardens (just over the road) and the Orchid Gardens. The hotel also has connections with Loro Parque and Siam Water Park, so if you are interested in those a deal may be possible.

Whilst we travelled as a couple, the range of guests was pretty wide in ages -so a really good mix and for such a top class hotel they really seemed be set up for families as well -even saw some pets !!

Room Tip: Higher floors have better views but rooms are more expensive. 4th Floor is probably the best. Room...
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  • Stayed: October 2013, traveled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded October 24, 2013

Dear Mike,

Thank you for taking the time to make such wonderful and extensive review about your stay with us on Tripadvisor. We are very please to find out that we have been able to surprise you, with a experience better than you expected. It is nice to hear that you found the Oriental Spa Garden a peacefull place and that our team has been able to surprise you with a personal and helpful service. We would like to thank for your advices, they will be very usefull for future guests. It would be a pleasure to see you again in a near future.

Kindest regards,
Hotel Botanico & The Oriental Spa Garden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Botanico & The Oriental Spa Garden

Address: Avenida Richard J Yeoward 1, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Puerto de la Cruz
#1 Family Hotel in Puerto de la Cruz
#1 Spa Hotel in Puerto de la Cruz
#1 Romantic Hotel in Puerto de la Cruz
#2 Green Hotel in Puerto de la Cruz
Price Range: $208 - $637 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Botanico & The Oriental Spa Garden 5*
Number of rooms: 252
Official Description (provided by the hotel):
Our hotel and spa, located in Puerto de la Cruz in Tenerife, is one of the most prestigious 5 star luxury hotels in the Canary Islands. Being the only official 5 star hotel “Gran Lujo”, we offer an elegant and tranquil atmosphere. In 1998 Hotel Botanico was the first hotel in the Canaries that became a member of the luxury hotel group "The Leading Hotels of The World". Classical in style, there is a timeless grace throughout our hotel, which we carefully maintain through ongoing investment programmes. We offer a variety of luxury accommodation combined with high-class restaurants and leisure facilities, including the award-winning Oriental Spa Garden for total relaxation. Enjoy from your room or suite the extraordinary views of the Atlantic or the Orotava Valley and Mount Teide. Experience the warm culture in this authentic part of Tenerife, combined with one of the most privileged climates in the world. Immerse yourself in the incredible nature, play a round of golf or just relax on the spectacular volcanic beaches. ... more   less 
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Also Known As:
Hotel Botanico And The Oriental Spa Garden
Botanico Hotel
Hotel Botanico Tenerife
Hotel Botanico & The Oriental Spa Garden Tenerife/Puerto De La Cruz

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